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WorksheetsFO Quiz 2
Total questions: 15
Worksheet time: 6mins
Front office personnel should have deep knowledge of the products and services that the hotel offers.
True
False
The guest's complaint should be handled the whole day.
True
False
The guest should always have a calming presence.
True
False
Front office personnel should always have the willingness to learn.
True
False
Your ideal customer is someone who benefits from your product or service.
True
False
Determining your goals is the first step in identifying customers' needs.
True
False
Good service can create brand loyalty with customers.
True
False
Listening is one of the good tips for delivering exceptional customer service.
True
False
Little things can have a big impact.
True
False
Word-of-mouth advertising is not an effective strategy for creating good customer service.
True
False
Customers/ guests never want to hear excuses.
True
False
The act of accepting the advance booking of rooms. Type your answer in CAPITAL LETTERS.
(a)
A common practice in hotels when they accept more reservations for rooms than they have rooms available Type your answer in CAPITAL LETTERS.
(a)
Someone who travels for pleasure.
Pleasure customer
Leisure customer
Business customer
Regular customer
A person who travels for the sole purpose of conducting business.
Pleasure customer
Leisure customer
Business customer
Regular customer
