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Ch.17 Written Communication

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

The healthcare professional cannot depend on word processing spell checkers to catch all the spelling errors in a document prepared on the computer.

a)

True

b)

False

2.

Patient confidentiality rules only apply to written materials if they contain potentially embarrassing information about a patient.

a)

True

b)

False

3.

Why must written communication be organized even more carefully than oral communication?

a)

Written documents usually deal with more important subjects.

b)

The sender has more time to prepare written documents

c)

It lacks nonverbal clues, because there is no real-time interaction between the sender and the receiver.

d)

Grammatical errors are more obvious.

4.

When you start the process of writing a report on a healthcare topic, it is recommended that you start by:

a)

listing every idea you can think of, including those that seem unlikely

b)

relying on the information in your textbooks.

c)

using what you have collected in your class notes.

d)

limiting your search to professional publications.

5.

Some professional writers suggest that a good way to prevent being overwhelmed by a long writing project is to:

a)

write the first draft quickly without worrying about perfect grammar and spelling.

b)

write one page each day

c)

write it perfectly the first time so that it will be finished.

d)

write only as much as necessary.

6.

Which word correctly applies the rule for adding a final suffix?

a)

Admitt

b)

Admited

c)

Admitting

d)

Admitts

7.

Which word correctly applies the rule about forming plurals?

a)

Ratioes

b)

Potatos

c)

Tomatos

d)

Radios

8.

Which sentence is written correctly?

a)

Dr. Hernandez prefers to spend time with each patient, he can't always do so.

b)

Dr. Hernandez prefers to spend time with each patient he can't always do so.

c)

Dr. Hernandez prefers to spend time with each patient, but he can't always do so.

d)

Dr. Hernandez prefers to spend time with each patient but he can't always do so.

9.

Which is the correct way to punctuate the salutation in a business letter?

a)

Dear Mrs. Chen,

b)

Dear Mrs. Chen;

c)

Dear Mrs. Chen:

d)

Dear Mrs. Chen-

10.

In medical usage, which is the correct way to express the percentage?

a)

Eighty-five percent

b)

85%

c)

Eighty-five%

d)

85 percent

11.

Which of the following professional titles is written correctly?

a)

Dr. Sally Wong, M.D.

b)

Hal Salinas, Registered Nurse

c)

Stephen Carruthers, O.D.

d)

Dr. Elena Gutierrez, D.D.S.

12.

A physician informs a patient about the results of diagnostic tests.

a)

Announcement

b)

Follow-up

c)

Consultation

d)

Recall

13.

A medical receptionist reminds a patient to call and schedule her annual physical exam.

a)

Recall

b)

Collection

c)

Explanation

d)

Inquiry

14.

A medical assistant asks a vendor for information about new medical office management software.

a)

Announcement

b)

Collection

c)

Recall

d)

Inquiry

15.

A physician requests that a physical therapist see a patient.

a)

Explanation

b)

Inquiry

c)

Consultation

d)

Follow-up

16.

Which of the following is the correct punctuation for between independent clauses that are not joined by a connecting word?

a)

Apostrophe

b)

Colon

c)

Period

d)

Semicolon

17.

Which of the following punctuations is after most abbreviations?

a)

Period

b)

Comma

c)

Quotation Marks

d)

Semicolon

18.

Which of the following punctuation is used to create possessive forms of nouns?

a)

Apostrophe

b)

Colon

c)

Comma

d)

Period

19.

The most serious consequence of sending a poorly written ___________ to a patient is that the patient may lose confidence in the level of care being provided.

a)

Paper

b)

Book

c)

Letter

d)

Article

20.

In addition to providing information for people who are not able to attend, the ____________ of staff meetings provide documentation of discussions and decisions that may be needed for regulatory or legal purposes.

a)

Hours

b)

Minutes

c)

Seconds

d)

Days

21.

The word "it's" is an example of a ___________meaning that is a combination of two words.

a)

Conception

b)

Metaphor

c)

Contradiction

d)

Contraction

22.

_____________ marks should enclose the exact words of a speaker or writer.

a)

Question

b)

Black

c)

Quotation

d)

Big

23.

_________ is the set of rules that determines how a given language is organized.

a)

Grammar

b)

Structure

c)

Syntax

d)

Language

24.

Four major purposes of writing health care documents are to persuade, gather information, encourage action, and ____________.

a)

Respond

b)

Inform

c)

Wait

d)

Listen

25.

Many English words (as well as medical terms) can be changed in meaning by adding a word part called a ___________to the end of the word.

a)

Addition

b)

Suffix

c)

Postfix

d)

Appendix