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Total questions: 12
Worksheet time: 3mins
Our 2 forms of 2FA are Secure Passcode and...?
(a)
URC stands for...?
(a)
After reading the fraud script, what are the two other things we need to check on a £30k+ withdrawal call before releasing the funds?
Withdrawal amount and bank details
Withdrawal amount and payment date
Whether 2FA is registered and bank details
Payment date and whether 2FA is registered
After how many days does the URC expire when posted to a customer?
(a)
What are on the two reset security emails?
Confirmation of log in ID and confirmation of password
Confirmation of login ID and a link to reset password
Password hint and security question hint
Confirmation of login ID and temporary password
How can a customer unlock their app?
Over the phone
On the Customer Portal
On the App
Via Adobe email
How many devices can a customer have the app on?
(a)
True or False - The customer can have both the App and the One Time Code set up at the same time
True
False
What does CoP stand for?
(a)
What should a customer do if they fail the COP check?
Upload a bank statement to confirm the details
Add a different set of bank details
Go into branch
Lose faith in Skipton
After the URC has been posted to a customer, how may days must they wait until they can request another?
(a)
Which of these people is not a trainer?
JB
Jonathan
Poppy
Luke
Laura
