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WorksheetsPolicies Procedures and Organizational Chart
Total questions: 40
Worksheet time: 20mins
When dealing with a frustrated client you should?
Meet their aggression with aggression
Use a calm voice, and good manner
De-escalate where necessary
Ask closed questions
Where is the FIRST place to look to see what you missed while you were absent?
Class Website Assignments Page
Google Classroom
The Missing Assignments tub (on the counter)
True or False: Regular employee is occupying a permanent position in the company and is entitled to various employee benefits
True
False
True or False: Regular office hours in the bank is from 8:00 AM to 5:00 PM, Mondays to Fridays.
True
False
True or False: School Safety Policy shall be only applied during school hours.
True
False
Among from the following choices, what are considered as employee categories?
Regular
Contractual
Probationary
All of the above
Among the following attire, which is NOT considered appropriate in corporate office?
What should you do when you have a question?
What should I do if my pencil breaks?
Say "Mr.Stone can I sharpen my pencil"?
Snap my pencil in half and throw it away
Hold my pencil in the air, and wait for Mr.Stone's signal
Ask my friend for one of theirs
How should students enter the classroom?
However they want
Quietly and calmly
Silently
Like every other class
If I am absent, I should
ask Mr.Stone
check the absent bin and Canvas for missed work
ask my homeroom teacher what I missed
When I'm finished with my work, I should
check the board for other instructions
play games online as a reward
help my neighbor finish their assignment
Organizational chart is
a picture on the wall of the business
a diagrammatic representation of the structure and reporting relationships in the organization
a chain of command
determining which which employee will be promoted the next hierarchical position
Hierarchy in the organization represents
what is for hier
rank or status
authority
who is the boss
Which organizational chart represents direct reporting relationships
line
line and staff
flow
functional
The relationship which shows who reports to whom in an organization is referred to as:
Chain of command
unity of command
span of control
hierarchy
What type of organizational chart is seen in the image
line
flow
functional
line and staff
When drawing and organizational chart which of the following is NOT required
Label each management postion clearly
Put the managers and supervisors in your order of importance
Draw neat lines
Put all managers and supervisors at the same level
Abbreviations CEO is ?
(a)
Department that helps the people who works in the company is
(a)
Which one of the following is not one of the primary ways to group jobs?
a. skill
b. customer
c. function
d. product
Simple structures are flexible and inexpensive, but are often only effective in small organizations.
True
False
The span of control of an individual is the number of people that he or she manages or supervises directly.
True
False
________________ is the obligation or expectation to perform a duty.
responsibility
authority
span of command
unity of command
This shows how the business is structured and who oversees whom.
management plan
mission statement
procedures
organizational chart
Organizational structure describes the flow of what?
information & supervision
formality
culture
diversification
Amy who works well in teams, manages time well, and is creative, would work well in an informal organic structure.
True
False
This is a possible problem when supervisors have a narrow span of control.
lack of control over subordinates
micromanaging: too much control over subordinates
Supervisors:
•Make up the base level of the pyramid
•Produce an organization’s goods and services
•Generally do not manage or oversee the work of other employees
•Are a part of an organization’s management team
•Oversee the work of operative employees
•Are considered first-level managers
•Are employees who manage other managers
•Are responsible for establishing and achieving the goals of a specific department or region set by top management
•Sets an organization’s goals and objectives
•Develops methods for achieving goals and objectives
•Is the head of the organization
Middle Managers:
•Make up the base level of the pyramid
•Produce an organization’s goods and services
•Generally do not manage or oversee the work of other employees
•Are employees who manage other managers
•Are responsible for establishing and achieving the goals of a specific department or region set by top management
•Are a part of an organization’s management team
•Oversee the work of operative employees
•Are considered first-level managers
•Sets an organization’s goals and objectives
•Develops methods for achieving goals and objectives
•Is the head of the organization
Organizational Structures:
−protecting the welfare and interest of the community along with their own company
−responding to the demands of society
−reacting to changes in social demands
•Are implemented by:
−written commitments
−supportive procedures
−visible actions
•Arrange and group jobs based on specific tasks in order to enhance efficiency
•Increase the effectiveness of internal communication and reporting
•Help with conflict management
•Establish a chain of command
•Can be formal or informal
•Can be formed and carried out by upper management positions through this systematic division of individuals
Social Responsibilities of Managers:
− protecting the welfare and interest of the community along with their own company
−responding to the demands of society
−reacting to changes in social demands
•Can be formed and carried out by upper management positions through this systematic division of individuals
•Arrange and group jobs based on specific tasks in order to enhance efficiency
•Increase the effectiveness of internal communication and reporting
•Help with conflict management
•Establish a chain of command
•Can be formal or informal
•Refers to accomplishing goals and objectives effectively and efficiently
Informal Structures:
•Are laid-back and undefined
•Involve employees completing tasks which may not always fit their job description
•Are normally found in smaller businesses with fewer employees
•Allow for social interactions and preferences
•Are clearly defined and organized
•Can be found in any business large or small
•Can be charted or described visually
•Are designed by:
−communicating consistently
−reinforcing the importance of innovation
−collaborating effectively with employees, departments and groups
−networking with outside organizations
Formal Structures:
•Are laid-back and undefined
•Involve employees completing tasks which may not always fit their job description
•Are normally found in smaller businesses with fewer employees
•Allow for social interactions and preferences
•Are clearly defined and organized
•Can be found in any business large or small
•Can be charted or described visually
•Are designed by:
−communicating consistently
−reinforcing the importance of innovation
−collaborating effectively with employees, departments and groups
−networking with outside organizations
Authority:
•Can cause worker boredom, fatigue and stress
•Is the principle in which an employee should have only one supervisor to whom he or she is responsible
•Is the number of employees a supervisor can direct
•Refers to the rights of a supervisory position to give orders
Computer use in class:
will be frequent, make sure it's charged and you remain on task!
is never permitted
is perfect for a "Outer Banks" marathon
permitted, especially if you need to place an order for pizza or shop for your prom dress
If homework or classwork is late, you must do which of the following?
cry
Submit late work ASAP! Remember, no late work will be accepted after April 3
hope Mr. Stone will forget about it
send in a written complaint to The Complaint Department
When class is about to end each student should ______________________.
raise a hand to return a borrow item like a pencil.
put papers into the classroom folder and stack them on the team's table.
make sure chairs are back to where they belong.
collect trash to throw away on the way out the exit.
All of the above.
