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WorksheetsDispute Resolution
Total questions: 12
Worksheet time: 10mins
Negotiation refers to...
a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion
a formalised set of steps whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action
a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute
a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome
Arbitration refers to...
a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion
the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions
a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute
a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome
Mediation refers to...
a process that occurs when a third party participates in the resolution of a dispute and attempts to resolve the differences through discussion
the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions
a method of resolving disputes whereby discussions between the parties result in a compromise and a formal or informal agreement about a dispute
a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome
Disputes can lead to...
Strikes
Lock-Outs
Boycotts
Nothing
F_______ W______ C________ will control arbitrations
(a)
Types of industrial action employees can take includes...
Picketlines
Work Bans
Strike
Lock Out
Provide at least 2 reasons for causes of disputes...
Correct order of Dispute Resolution
1
Discuss issue with management
2
Negotiating
3
Mediation
4
Arbitration
1
Discuss issue with management
2
Mediation
3
Negotiating
4
Arbitration
1
Negotiating
2
Discuss issue with management
3
Mediation
4
Arbitration
1
Discuss issue with management
2
Negotiating
3
Arbitration
4
Mediation
Mediation is a formal method of Dispute Resolution.
The impartial 3rd party ....
Makes a final decision
Offers suggestions
Allows the parties to come to their own agreement
Decision is binding
Decision is made and legally binding
Arbitration
Mediation
Negotation
Parties come to their own agreements
Arbitration
Mediation
Negotation
Compared to arbitration, mediation provides disputing parties
with more/less control over the final resolution.
(a)
