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Total questions: 114
Worksheet time: 58mins
Edward Hall, the American anthropologist once said "The greatest barrier to business success is the one erected by _______"
future
subculture
culture
closure
The statement "I disagree with your analysis" can be interpreted in different ways. A positive interpretation could be ...
My boss is saying that my analysis was dissappointing
My boss is telling me I should keep on working in the same way
My boss' comment is disrespectful
My boss is telling me this is an opportunity for growth
Companies deliberately bring together team members from different backgrounds to encourage (a)
A culturally competent ... is able to get the best of their team, and culturally competent ... work better together.
manager/group members
member/managers
members/team members
manager/team members
According to the video, which of the following is a question companies will ask when doing business with other countries?
What are the values of potential customers in our country?
What is the most respectful way to market our products to them?
What can we do if we get government disapproval to launch our business?
People who work in supply chain management and global procurement sourcing need to understand cultural differences to negotiate better terms.
True
False
People in sales need to understand different views regarding the manufacturing experience
True
False
People in manufacturing and operations don't need to leverage culture to get peak performance from their employees.
True
False
(a) exists not only at individual and team levels but also at the organizational level.
Cultural competence has become one of the top focuses for talent management and development.
True
False
Who are the primary users of SCM systems?
A. Sales, marketing, customer service
B. Accounting, finance, logistics, and production
C. Customers, resellers, partners, suppliers, and distributors
D. All of the above
Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
A. CRM
B. SCM
C. ERP
D. All of the above
Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
A. CRM
B. SCM
C. ERP
D. All of the above
What is the primary difference in an organization before and after an ERP installation?
A. Employees work across different departments
B. Databases across departments are separate
C. Central database for all departments
D. All of the above
When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.
TRUE
FALSE
One of the primary reasons for ERPs explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.
TRUE
FALSE
Material Requirement Planning (MRP) utilizes software applications for scheduling _________.
sales management
production processes
marketing techniques
human resource management
1. The purpose of Supply Chain Management is to _________.
provide customer satisfaction
improve quality of a product
integrate supply and demand management
increase production
Just-In-Time (JIT) or SCM purchasing requires the following condition:
Many suppliers
Short-term contracts
Cooperation between purchasing and suppliers
Continuous competitive bidding
CRM is a company-wide business strategy designed to optimize which of the following?
Customer satisfaction
Product branding
Revenue
Expenses
A CRM database focuses on collecting all of the following vital statistics on consumers EXCEPT _____.
family size
purchasing habits
transaction methods
product usage
Enterprise systems use multiple databases aimed at different business units.
TRUE
FALSE
Customer support, sales management and contact management are key features of a Customer Relationship Management system.
TRUE
FALSE
_____ includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.
Maintenance, repair and operations (MRO)
Materials requirement planning (MRP)
Customer relationship management (CRM)
Supply chain management (SCM)
Customer relationship management can help a business to identify its _________.
best-selling products
most talented employees
financial strengths and weaknesses
most valuable customers
A Non-Banking Financial Company (NBFC) is a company registered under the _______
A) RBI Act 1934
B) Companies Act, 1956
C) NBFC Act 1956
D) Government Securities Regulations, 1913
Which of the following activity is not permissible for NBFC?
A) loans and advances
B) acquisition of shares
C) insurance business
D) construction of immovable property
Which of the following is false about NBFC?
A) NBFC cannot accept demand deposits
B) NBFCs do not form part of the payment and settlement system and cannot issue cheques drawn on itself
C) deposit insurance facility of Deposit Insurance and Credit Guarantee Corporation is not available to depositors of NBFCs
D) NBFC cannot undertake insurance business
What is the minimum Net Owned Funds required by NBFCs for registration with RBI?
A) Rs 5 lakhs
B) Rs 25 lakhs
C) Rs 50 lakhs
D) Rs 2 crore
NBFCs with asset size more than ___ are considered to be systemically important NBFCs
A) Rs 500 crore
B) Rs 100 crore
C) Rs 200 crore
D) Rs 350 crore
Which agency regulates and supervises NBFCs?
a. Finance Ministry
b. SEBI
c. RBI
d. Respective state government
Which of the following statements is/are correct?
1. NBFCs does not hold a banking license.
2. NBFC can issue Demand Drafts like banks.
a. Only 1
b. Only 2
c. Both
d. None
Which of the following registered under the Companies Act, 1956 engaged in the business of loans and advances ?
Commercial banks
Foreign banks
Regional rural banks
Non-Banking Financial Company
Which of the follwing is false ?
NBFCs can't accept demand deposits and can't issue cheques drawn themselves.
NBFCs donot form part of payment and settlement system such as NEFT and RTGS.
Deposit insurance facility is avaliable for NBFC
NBFC mainly deals with loans and advances
Which is a distinctive attempt to address the issue of sourcing long term debt for infrastructure projects in India ?
Infrastrucuture Debt Funds
Infrastructure finance company
Asset finance company
Micro finance institutions
Which of the following NBFC regulated by RBI ?
Asset Finance company
Insurance companies
Mutual funds
Housing finance company
Which of the following NBFC give loans to poor households without collateral securities ?
Chit funds
Nidhi companies
Micro Finance Institutions
Venture capital funds
Non-Banking Financial Company does not include_______
Agriculture Activity
Industrial Activity
Construction of Immovable Property
All of the Above
NBFC engaged in the business of _______
Loans and Advances
Acquisition of shares
Acquisitions of stocks
All of the above
Which of the following can not accept Demand Deposit
Commercial Banks
Foreign Banks
Regional Rural Banks
NBFC
There are 9 steps to the purchasing & supply function.
What is the first step, and what is the final step?
Development & description of a need.
Choice of suppliers.
Paying for the order.
Closing the order.
Purchasing & supply activities must be done effectively, & has 9 control points. Which 3 of the 5 terms below is a control point?
Employee skill.
Supplier performance.
Threats.
Cost-saving.
Workload.
There are 4 main factors of the purchasing & supply decision. What are they?
1. Quality.
2. Supplier Service.
3. Delivery.
4. Price.
1. Quantity.
2. Supplier Service.
3. Transmission.
4. Price.
1. Quality.
2. Supplier products.
3. Delivery.
4. Presence of mind.
What is the best description for the just-in-time (JIT) system?
Presentation of materials of the right quantity to the business in the week it is needed.
Delivery of materials of the right quality to the business on the day it is needed.
Delivering materials after each business cycle has concluded.
What is the best description for the efficient consumer response (ECR) system?
Presentation of materials of the right quantity to the business in the week it is needed.
Delivery of materials of the right quality to the business on the day it is needed.
Timely, accurate & paperless flow of info, to eliminate costs.
What are the 2 determinants that affect the place of the purchasing & supply function?
Product & place.
Centralisation/ decentralisation, & hierarchical level.
Consumer behaviour, & market categorisation.
Which of the activities listed below is a task of cross-functional sourcing teams?
Negotiating corporate-wide purchasing agreements.
Product selection.
Developing profitability strategies.
Which term below describes the following statement the best?
"Right product, right time, for the right market."
The supply chain.
Inventory-holding.
Marketing of Products.
Which 2 aspects are considered when deciding the "right quality"?
The consumers & the organisational leaders.
Employees, & leaders of a company.
The organisational leaders, & end-users/ market.
Engineers & designers, & end user &/or marketing function.
What does SABS stand for? The S_ A_ Bureau of S_.
(a)
The problematic stage of Supply Chain Mgt.
Plan
Return
Develop
Deliver
The end point of the supply chain.
Supplier
Retailer
Distributor
None of the Above (NOTA)
A wholesaler who sells products of a company but can't use the manufacturer's business name.
Dealer
Retailer
Distributor
None of the Above (NOTA)
A person who oversees and manages transportation and storage for inventory
Supply chain manager
Supplier
Logistician
All of the Above (AOTA)
It fulfills the direct procurement requirements through the sourcing, issuance, and confirmation of purchase orders
Strategic sourcing process
Receipt confirmation process
Purchase Order processing
None of the Above (NOTA)
Process of hiring a third party to perform services and create goods.
Supplier collaboration process
Demand planning process
Strategic sourcing process
Outsourcing process
A process which allows the order entry, pricing, and scheduling order for fulfillment
Sales order processing
Purchase order processing
Billing process
Invoice verification process
The process of preparing and shipping goods to their destination
Outbound Processing
Transportation Execution Process
Inbound Processing
Transportation Planning process
It predicts future demand based on historical or present data.
Strategic planning
Consensus Demand planning
Forecasting process
Life cycle Planning process
A supply chain management component which involves identifying dependable suppliers.
Plan
Make
Develop
Deliver
A seller who buys products from a distributor and sell the products to consumers in small quantities
Shopper
Wholesaler
Supplier
Retailer
The process of choosing promotional activities in order to meet future demand.
Consensus demand planning
Promotion Planning
Forecasting process
Supply planning
The process which allows vendor to assume responsibility for planning the levels of inventory at the customer location.
Distribution planning
Supply network planning
Customer collaboration process
Procurement process
The process of delivering goods or supplies directly to the customers without being stored in a warehouse or storage facility through an outbound logistics.
Distribution planning
Cross Docking
Transportation Execution
Outbound Processing
The process of calculating quantities to be delivered to the locations to match customer demand and maintain desired service level.
Detailed scheduling process
Supply network planning
Consensus demand planning
Supplier collaboration process
A facility where goods or inventory is stored
Shopping Mall
distribution center
Warehouse
All of the Above
Which is a supplier among the choices?
Farmer
Market
Rice Mill
Cargo ship
Which one should come first in the supply chain?
Retailer
Supplier
Raw materials
Pharmacy
Which one should come first in the supply chain?
Distributor transport the apple cider to customers
Wholesaler buys apples from harvesters
Apples are delivered to factory that makes cider
Retailers receives apple cider from wholesaler
Which one should come first among the choices?
Delivery
Invoice
Purchase order
Receipt
10 points: What are the factors that affect Supply Chain Management in the Hotel Industry and how do these factors affect SCM. Don't dare plagiarize!
10 points: What are the problems of Hotel Industry related to supply chain? Explain how these problems affect supply chain. Don't dare plagiarize!
__________affect nearly every decision we make.
sourcing inputs
cognitive biases
decisions
strategies
(a) are forcing organizations to strategize and act quickly.
Choose 2 ordinary sourcing activities.
Opinions
Sourcing inputs
Persuasion
Managing customer relationships
Diligence based strategy relys on.....
Empirical evidence
opinions
Which is not a strategy of diligence based?
Less opinions and persuasion
Act quickly
Analizing trends
Optimize operations
Write the name of the first spreadsheet (write your answer in capital letter).
(a)
In this year, appears the first PC ¨Personal computer¨.
1980
1983
1978
1982
What is a job description?
The process of identifying what a particular job entails
A document which outlines the applicant's educational achievements, professional qualifications and skills
A document that provides details of a particular job
A document that gives the profile of the ideal candidate for a job
Tests used to assess a candidate's skills of numeracy, literacy and general knowledge are:
Psychometric tests
Aptitude testing
Intelligence tests
Trade tests
Which of the following labour mobility refers to the extent to which workers are able and willing to relocate to another area for employment purposes?
Occupational mobility
Occupational immobility
Geographical mobility
Geographical immobility
Which of the following refers to the number of staff away from work as a percentage of the firm's total workforce, per time period?
High labour turnover
Absenteeism
Labour turnover
Average number of staff
The ageing population in economically developed countries has many implications on workforce planning:
Higher labour productivity levels
Changing consumption patterns
Lower labour productivity levels
Increased labour mobility
What is the main method of selection for internal and external recruitment?
Shorlisting
Interview
Aptitude testing
Application form
Which of the following training refers to exercising and developing the mental skills of employees?
Behavioural training
Cognitive training
Induction
Mentoring
What are the advantages of off-the-job training?
Fewer disruptions to daily operations
A wider range of skills and qualifications
Cheapest form of training
Improve the productivity of workers
Target setting is a part of appraisals, and should be SMART:
Summative, measurable, adaptative, realistic and time bound
Specific, measurable, adaptive, realisitc and time bound
Specific, measurable, achievable, realistic and time bound
Summative, measurable, achievable, realistic and time bound
An appraisal which takes place on an on-going basis to enable employees to improve their job performance is a:
Formative appraisal
Summative appraisal
360-degree feedback
Self-appraisal
Which of the following refers to the termination of a worker's employment due to their incompetence or breach of employment contract?
Dismissal
Redundancy
How can you define teleworking?
Employees are looking for job opportunities overseas
Employees work away from the office by using electronic forms of communication
Employees work from home by using electronic forms of communciation
Employees have the right to choose when they work
The practice of relocating business functions or activities abroad is:
Outsourcing
Offshoring
Re-shoring
Re-sourcing
Which of the following social media is mainly used as part of the recruitment process?
Today, more business are choosing to re-shore their operations, why?
Increasing use of information communications technologies (ICT)
Unethical treatment of people in the workplace
Unethical business practices
High rates of labour turnover
Creativity is defined as the tendency to generate or recognize ideas, alternatives, or possibilities that may be useful in solving problems, communicating with others, and entertaining ourselves and others.
True
False
Creativity is the ability to come up with new ideas and to identify new and different ways of looking at a problem and opportunities.
True
False
In order to be creative, you need to be able to view things in new ways or from a different perspective.
True
False
Creativity is the development of ideas about products, practices, services, or procedures that are novel and potentially useful to the organization.
True
False
Opportunity or Problem Recognition: A person discovers that a new opportunity exists or a problem needs resolution.
True
False
Immersion: The individual concentrates on the problem and becomes immersed in it. He or she will recall and collect information that seems relevant, dreaming up alternatives without refining or evaluating them.
True
False
WHAT ARE THE PERSONALITY TRAITS OF CREATIVE PEOPLE?
Take risks
Drive to achieve
Independence
Tolerance of ambiguity
All the above
WHAT ARE THE BARRIERS TO CREATIVITY?
Critical evaluation
Creative
Innovative
Persistence
Netpreneurship is a process of identifying and starting a business venture, sourcing and organizing the required resources, and taking both the risks and rewards associated with the venture on the Internet.
True
False
Innovation is the implementation of new ideas at the individual, group, or organizational level.
True
False
Change: It results in some kind of change.
True
False
Innovation is the process of new ideas at the individual, group, or organizational level.
True
False
HOW MANY ARE THE TYPES OF INNOVATIONS?
3
5
4
7
HOW MANY ARE THE INNOVATION PROCESS?
5
3
8
4
Creativity is the ability to develop new ideas and to discover new ways of looking at problems and opportunities.
True
False
Innovation is the ability to apply creative solutions to those problems and opportunities in order to enhance people’s lives or to enrich society.
True
False
Duplication - Copying (replicating) an existing product or service and then adding the entrepreneur's own creative touch, in order to improve it.
True
False
Who is the example for the Netpreneurship?
Ananda Krishan
Robert Kwok
Sachin Bansal
Syed Mokhtar
Brian Action (Whatsapp) is one of the Netpreneurship?
True
False
Based on the answer given, who is not the Netpreneurship?
Bhavish Agarwal
Elon Musk
Kunal Bahl
Mark Zuckerberg
