Which of the following is used to help non-technical users collectively classify and find information on site?

You just started a small business and need to create a logo. Although you are technically savvy, your artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the Internet and social networking in this manner is known as:

The official CIW Website has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcert/u/ecl.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

You have just checked the balance in your bank account by logging into your Web site. Which protocol was most likely used for the transmission of your information?

Aisha is preparing to give a presentation to management about the development of cloud computing services that her company is planning to implement. Which of the following might her managers mention as possible objection or drawback to using cloud services for the company?

Digital signatures verify the integrity of the data, verify the identify oft he sender, and:

Michelle wants to search for a scuba regulator. She plans to use a keyword search engine. She does not want to see any results from the manufacturer named Scubapro. Which of the following search strings should she use?

Evonka is listening to music from an online music provider (such as Pandora and Jango). She builds a list of music preferences, including favorite songs. The music service then suggests additional songs she might enjoy. The music provider is an example of a cloud-computing application that uses a technology for collaborative filtering, which helps define the list of songs available to listeners. Which term describes this technology?

You attend an online university that offers seminars on APA Style through its Writing Center. You registered for the seminar and learn that the training will be provided over the Web. Although there is no oppportunity to ask questions, you find the live lecture to be engaging. Which Web meeting format was used?

Which of the following strategies is recommended when conducting keyword searches?

You received an e-mail message on which several other individuals were copied. You want to respond to this message in a way that will include everyone who was copied on the original message. You can accomplish this by using which action?

The App-A-Day company offers software applications for various topics. When a customer purchased a desired application from the App-A-Day online store, he is directed to a page he can download the application directly. When the customer is redirected and begins downloading the application, which specific standard protocol is most likely transferring the application?

Your child's high school has created a wiki for its social science classes to support blogs ad collaborative projects. Your child also contributes photos of extracurricular events to the school's Facebook site. Which term collectively describes these types of Web usage?

Which of the following is a legal and ethical practice?

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

An end user cannot log in to a page that provides an e-learning course. The authentication window will not launch. Which of the following is most likely the cause of this problem?

Which is the preferred approach to communicate important action items in an email message to a co-worker?

Patrick visits his teenage daughter's social media page and discovers several offensive posts about one of her classmates. After speaking with his daughter, Patrick learns that several other girls in her class are upset with the classmate and have been posting, texting and emailing others about the girl. What is the best way for Patrick to help his daughter understand cyberbullying?

You just received a joke that was emailed to you by a coworker. You find the joke funny and consider forwarding it to another coworker that you trust. Which human resources issue do you risk by forwarding the email message?

Melanie works in the sales department at XYZ Company. She decides that her company's marketing team has done a poor job representing the company's brand. Without direction or permission, she starts her own social networking account to help. This account's name is called XYZProfessional. To customize her page, she uses company logos and verbiage from the company Web site. She then begins communicating with customers and individuals interested in XYZ via this service. Which of the following would be the most appropriate response to Melanie's actions by the company?

Irena is reviewing several promotional product videos from her company's marketing department before they are published on the company's Web site. The videos are in RealMedia format, but they do not open in Irena's windows MediaPlayer. What should Irena do in order to view the videos?

Marcella is looking for a very unique product online. She has found one on the XYZ Company's Web site, which is designed well and appears to be legitimate. As she navigates through the checkout process, she reaches the checkout page with this URL, which asks her to enter her credit card information:

http://XYZ.com/gp/checkout.html/ref=chk_out_TLS12B_lb?ie=UTF8&docld=1007931

Why should Marcella cancel her online transaction instead of proceeding?

You accidentally dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The instructions say that all you need to do is enter your email address and the unit will configure the email client for you. Even though you have tried this several times, it does not work. The mobile phone vendor says that because you are trying to sync your email account with an enterprise mail server, you will need to configure the email client manually. Which choice lists the information you will need to configure the email client?

You opened an email attachment and it launches a virus. The virus takes control of your system and you are unable to run your anti-virus software. Which of the following is the best step for you to take next?

To reduce the costs of maintaining servers with FTP access; your company is using P2P to facilitate sharing of information. Which strategy should your company use to protect the company's sensitive information while capitalizing on the benefits of P2P power?

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible. What adjustment to the project triangle components can you suggest to meet your customer's needs?

Raoul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Raoul to take?

You are expecting a very important file from a co-worker in a remote office to be sent to you through email. You finally call the co-worker and tell him that you have not received the file. He informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his email message. You contact the Technical Support department and ask them to help. After some investigation, Technical Support finds the email from your coworker with an attachment named salesnumbers.exe in the spam folder of your email client. What is the most likely reason that the email message was filtered out?

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

A family member has just sent you an email message that contains highly personal details about a family matter. The message was sent to your company email address. The family member has requested that you respond with your ideas about how to resolve the situation. Which of the following is a reason for you to call your family member and discuss the matter over the phone instead?

You have volunteered to give a presentation to the parents at your child's school about the dangers of the Internet. Which of the following would you include in your recommendations to parents?

Which of the following strategies will help protect your computer against virus attacks?

Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business' customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloud-based service. Which of the following is the primary reason for this practice?

You have just finished designing a Web site to support a charity organization's fund-raising efforts. You need to meet with the board members to get their feedback and address some questions before you implement the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide you with an opportunity to discuss the design as a group?