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WorksheetsBF10 Units 5-6 LAPs test
Total questions: 65
Worksheet time: 33mins
Technology is the practical application of which of the following studies to society and industry:
Literature
History
Science
Economic
Which of the following is not considered a technological innovation:
The weather
The wheel
The internet
The cell phone
Which of the following is a benefit that businesses receive from using the internet:
Improved methods of manufacturing
Faster connections with suppliers
Easier use of satellite radio
The ability to call employees on the road
A specific internet technology that allows users to make voice and video calls online is called
electronic transfer of funds.
expert systems.
hardware.
Voice over Internet Protocol.
A computer’s internal processor is part of its
virtual training.
hardware.
software.
expert systems.
When an employee uses a computer program to help manage bookkeeping tasks, they are using
expert systems.
networking
abilities.
software.
hardware.
A medical professional enters a patient’s symptoms into a computer program designed to help diagnose illnesses. This program is known as a(n)
expert system.
Voice over Internet Protocol.
virtual doctor.
computer-aided design.
When a business uses computer technology to manage its money and move it among different accounts, it is taking advantage of
hardware.
expert systems.
electronic data interchange.
electronic transfer of funds.
Computers direct robots and other machines to do specific tasks in a technology known as
computer-aided manufacturing.
computer-aided design.
internet telephony.
virtual training.
Global positioning systems (GPS) rely on the use of what type of technology?
Voice over Internet Protocol
Satellite technology
Cell phone technology
The internet
Smartphones allow employees to
make manufacturing processes more efficient.
diagnose complicated business problems.
keep sensitive company information confidential.
.
communicate while out of the office
Which of the following technologies has made manufacturing more efficient:
Satellites and software
Cell phones
Improved materials and methods
The internet
What is the biggest impact of technology on the computer industry?
Technology is not related to the computer industry.
Technology eliminated the computer industry.
Technology changed the computer industry.
Technology created the computer industry.
How has technology affected the travel agency industry?
Technology has threatened the travel agency industry.
Technology is not related to the travel agency industry.
Technology has eliminated the travel agency industry.
Technology has contributed to the growth of the travel agency industry.
How has technology changed the nature of competition?
Competition has significantly decreased.
Only big companies can stay competitive.
Companies must stay in step with new technologies.
All competition is now conducted online.
How has technology changed the nature of marketing?
Businesses have fewer potential customers to reach.
It’s easier for businesses to communicate with customers.
Marketing jobs are scarcer than they used to be.
Marketing is now completely electronic.
Phil works from his home office on Tuesdays and Thursdays. This is known as
information gathering.
networking.
telecommuting.
collaborating.
How can technology make entering foreign markets easier?
Satellite technology lessens trade barriers.
Businesses can sell products online.
It eliminates shipping costs.
It makes accounting tasks simpler.
Which of the following problems is connected to technology:
Lack of health care
Oil shortages
Inflation
Air pollution
Which of the following is a method of technological information gathering that a business can use to enhance customer relations:
A customer registers on the company website.
A customer comes to the store to fill out a warranty card.
A customer writes a letter of complaint to the company.
A customer receives a coupon in the mail from the business.
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining power.
They encourage non-striking employees to work in place of striking employees.
.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiations
The degree of unionization in the United States varies based on a business’s
geographical location and level of union organization.
geographical location and use of pressure strategies.
type of industry and use of pressure strategies.
type of industry and geographical location.
The United Association of Plumbers and Pipefitters is an example of a(n)
professional union.
union federation.
craft/trade union.
industrial union.
A union worker who is just beginning in the occupation is referred to as a(n)
assistant.
master.
journeyman.
apprentice.
Though employees who work for auto companies hold a variety of different jobs, they may all belong to the same union—the United Auto Workers. This is an example of a(n) __________ union.
professional
trade
craft
industrial
Actors and athletes belong to what type of union?
Industrial unions
Craft unions
Trade unions
Professional unions
Union members join up at what level of a union?
International
Federation
Local
National
What is the primary responsibility of a national union?
To encourage picketing and boycotting at the local level
To assist in contract negotiations for all its local unions
To elect local leaders who are involved in contract negotiations
To provide financial support for political candidates who favor labor
Which of the following statements regarding federations is true:
A union federation consists of several national/international unions of different kinds.
Only one union federation, the AFL-CIO, exists in the United States.
Local union members pay dues directly to their union federation.
Only industrial unions and professional unions can join a federation.
Unions that do not belong to a federation are known as __________ unions.
industrial
international
local
independent
Why do unions and management experience conflicts?
Unions want to close businesses and try to achieve that goal through strikes, boycotts, and corporate campaigns.
They both want to close businesses and have similar ideas about how to achieve that goal.
They both want to keep businesses operating but have different ideas about how to reach that goal.
Management wants to keep businesses operating and has ideas similar to those of unions about how to do that.
Which of the following labor issues is most affected by the use of technology:
Wages
Job security
Union security
Benefits
Which of the following types of legal union representation is preferred by unions in states without right-to-work laws:
Closed shops
Agency shops
Open shops
Union shops
Workers in your company have decided to join a union. As a member of management, which form of union representation will you encourage?
Agency shop
Closed shop
Open shop
Union shop
Union and management officials are meeting next week to determine the terms and conditions that will be provided to employees. This process is known as
striking.
collective bargaining.
picketing.
corporate campaigning.
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands.
Management and union leaders have reached a tentative agreement.
Management and union leaders have completed their research on the issues.
A mediator has clarified the issues and offered suggestions to both sides.
Local 476 of the UAW walked off the job in support of Local 477 of the UAW, which was striking. This is known as a __________ strike.
wildcat
sit down
sympathetic
jurisdictional
All night-shift workers at a hotel have reported for work, but they are refusing to do their assigned jobs. What kind of pressure strategy is being used by the workers?
Injunction
Sit-down strike
Lockout
Sympathetic strike
Members of Local 999 have refused to buy products made by their company. This is an example of
picketing.
boycotting.
striking.
ratifying.
When union members of Local 654 arrived at work today, they found a sign on the door stating that the business had closed temporarily, and the employees were not allowed to work. This is a pressure strategy known as a(n)
lockout.
injunction.
boycott.
strike vote.
A nonpressure strategy that unions and management can use to reach agreement is
arbitration.
a corporate campaign.
a shift in
production.
an injunction.
A disadvantage to workers of having a union represent them is that they
have to pay union dues.
are promoted based on seniority.
must abide by safety rules.
pay supplemental unemployment benefits.
An advantage to companies of unionization is
more fringe benefits.
promotion based on seniority.
assistance in recruitment.
union assistance in decision-making.
Which of the following is an advantage to workers of having a union represent them:
Fair treatment of employees
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
A disadvantage to companies of unionization is that
the cost of union dues can be expensive.
the union discourages recruitment.
the labor contract is insecure.
job promotions are based on seniority rather than ability.
Any two (or more) things are interdependent if they __________ each other.
rely upon
know about
conflict with
ignore
Interdependence is a(n) __________ life situation.
unusual
negative
normal
difficult
The primary reason that people lose or leave their jobs is that they have
poor job performance.
poor self-esteem.
difficulty understanding their jobs.
difficulty getting along with others.
In business, everyone works toward __________ goals.
unrealistic
shared
individual
undefined
When there are frequent personality conflicts in a work group, the result is usually that it
adds to the group’s effectiveness.
brings the work effort to a standstill.
interferes with the group’s output.
makes the group more compatible.
Which of the following is a benefit of effective human relations at work:
Low productivity
More downtime
Increased cooperation
Increased wages
The way in which supervisors guide the work of employees depends upon their
management style.
technical skills.
desire for success.
level of education.
Authoritarian managers prefer to exercise __________ control over employees.
only moderate
absolutely no
very little
a high degree of
A characteristic of authoritarian managers is that they
ask employees for feedback.
make all significant decisions.
tend to share authority.
provide only general guidance.
A characteristic of democratic managers is that they generally
explain the reasons behind procedures.
rely solely upon their own judgment.
encourage creative ways of doing things.
give very specific orders and instructions.
If you like to feel as though you are an important member of the team, you will probably work best under a(n) __________ manager.
authoritarian
laissez-faire
hands-off
democratic
The kind of management that is usually appropriate in creative work environments is
democratic.
laissez-faire.
participatory.
authoritarian
Employees will probably work well under laissez-faire management if they enjoy
close supervision.
sharing authority.
making their own plans and decisions.
solving problems as a group.
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Demonstrating courtesy and respect
Carrying your own weight
Being cooperative
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Being cooperative
Having a good attitude
Getting to know others on your work team
Carrying your own weight
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Demonstrating courtesy and respect
Getting to know others on your work team
Being cooperative
Being tactful is an example of what type of behavior that builds positive working relationships?
Being cooperative
Getting to know others on your work team
Demonstrating courtesy and respect
Carrying your own weight
Being patient with coworkers is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Getting to know others on your work team
Carrying your own weight
Being cooperative
Having a good attitude
