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WorksheetsCCT ABAY Week 1 Assessment
Total questions: 10
Worksheet time: 5mins
PIN Policy Call Type: Which OnStar service requires PIN verification for an OSTA Advisor?
Door Lock/Unlock Request
Change the phone number.
Update the mailing address.
NPC Call Type: What plan would you recommend if the member wants the cheapest plan, where the member can use the remote lock and remote start from the mobile app?
OnStar Connect
OnStar Connect+
OnStar One
Button Connectivity Call type:
Jasper Tool: What identifier is recommended to use in searching information in Jasper?
ICCID
MDN
Account Number
HFC Call Type:
What would you say if the member asked, how to place and receive calls using OnStar?
Refer to the GM Dealership.
Educate your member that HFC is no longer available since February 2022. Offer courtesy call or use Bluetooth.
Sunset Call Type:
When did the 2G network sunset?
January 2022
February 2022
December 2022
Sunset Call Type:
When was the 3G network shut down?
February 2022
June 2022
December 2022
NPC Call type: The member used to have monthly premium plan but his plan is canceled due to declined credit card. Which plan would you recommend if the member wants to get the same set of services?
OnStar One
OnStar One Super Cruise.
Button connectivity Call Type:
Button connectivity issue with INACTIVE account and Green Led but only beeps continuously when pressed. Completed the troubleshooting but the retest failed. Should you escalate the case or refer them to the dealership?
Case escalation
Dealer referral
Failed Activation Call Type:
How can you fix the Vehicle and account status if it's stuck on In-Setup?
GAA>Provisioning Folder>Manage MDN
CRM>Edit the case to Onboarding
and Intent = Reactivation
and Sub-Intent = Reactivate Vehicle
GAA>Technical Service folder>Reactivation
MDN activation Call:
What are the TWO ways to activate the MDN? Select two that applies.
GAA>Provisioning Folder>Manage MDN
GAA>Technical Services Folder>OSTA Outbound Request
Action Launcher>GET Vehicle Call Data
Send an email for MDN Activation
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