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WorksheetsBuyer que
Total questions: 10
Worksheet time: 6mins
Can I mix my payment method in one checkout?
Yes, you can mix payment
No, One payment method per checkout.
I paid using online banking and was charged but my order is still under status “To Pay”.
User has to contact with seller
ask user to contact with bank
Ask user to provide the proof of transaction ID & screenshot of order ID
Shopeepay has been banned/locked. What is the evidence required to solve this issue?
Screenshot of the error message showing Shopeepay disabled/ frozen
Email registered with shopee
Picture of utility bill ( with address same as per register on Shopee )
ShopeePay activation name & ShopeePay activation IC number
Inform the user that KYC will take up to ?
7-14 working days
1-3 Working Days
24 Hours
3-5 days
If the issue is related to shopeepay KYC which relevant team do we need to escalate the case.
MY - Payment
MY - Shopeepay
MY - ShopeePay KYC
MY - Logistic
What is considered transferable & non-transferable balance?
top ups made from funds other than a credit card is transferable
Top ups made from credit cards are transferable
op ups made from funds other than a credit card is non- transferable
Top ups made from credit cards are non-transferable
why user is unable to make payment using shopeepay during checkout?
reached transaction limit
shopeepay is basic account
shopeepay has been banned/locked
top ups using credit card
Which of the following is NOT included in the transaction limit for shopeepay?
QR Pay
withdrawal
online transaction
cash on delivery
Can I apply more than 1 voucher in one checkout?
Yes, you can apply 2 vouchers from platform vouchers per checkout only.
You can only apply 1 shopee voucher + 1 seller voucher in one checkout.
Can I delete my account via website?
No. Can only be done by CS
No. Can only be done via App.
Yes, user may proceed to delete the account via website
