Free Printable EBC301c

1.

Part 1: answer the following questions about the university students based on the audio.

How many university students were surveyed?

a)

75

b)

150

c)

300

2.

How many shoppers were interviewed at Southcenter Mall?

a)

75

b)

150

c)

300

3.

How much money did university students spend on candy?

a)

Less than $3.00.

b)

About $3.00.

c)

Less than $5.00.

d)

About $5.00.

4.

How often did university students make gift purchases?

a)

2 times a year

b)

3 times a year.

c)

4 times a year

5.

How often did shoppers make gift purchases?

a)

0 or 1 time a year.

b)

1 or 2 times a year

c)

2 or 3 times a year.

d)

4 or 5 times a year.

6.

How much did university students spend on gift purchases?

a)

No more than $2.50.

b)

No more than $3.50.

c)

No more than $4.50.

d)

No more than $5.50.

7.

How much did shoppers spend on gift purchases?

a)

$5 to $10.

b)

$10 to $15.

c)

$15 to $20.

8.

What did university students buy as a gift purchase?

a)

A box of chocolates.

b)

A bar of chocolates.

9.

What did shoppers buy for a gift purchase?

a)

A box of chocolates.

b)

A bar of chocolate.

10.

Which choice is better for minutes of a meeting?(for heading)

a)

When Our Next Meeting Will Be

b)

Date of Next Meeting

11.

Which choice is better for minutes of a meeting?(information about a discussion)

a)

The team discussed whether it was a problem that Godiva is at Southcenter.

b)

Neil mentioned that Godiva already has a store at Southcenter. Tina said that didn't matter.

12.

Which choice is better for minutes of a meeting?(information about a discussion)

a)

We spent most of the meeting talking about how Godiva's advertising will make people less likely to try our chocolates.

b)

Godiva's higher brand recognition might be a problem for us.

13.

Which choice is better for minutes of a meeting?(information about a decision)

a)

Following this discussion, we decided to open a new store at Pike Place Market because there are so many tourists there and this means sales will be higher than at Southcenter.

b)

We decided on Pike Place Market because of potential for the high sales and increased brand recognition.

14.

Which choice is better for the minutes of a meeting?(information about a survey)

a)

Tina reported on the results of the consumer survey (attached).

b)

Three hundred people answered the consumer survey.

15.

They discussed ___.

a)

about the problem.

b)

the problem.

16.

After a lengthy discussion, Karin suggested ___.

a)

to hire a consultant.

b)

that we hire a consultant.

17.

The team decided ___.

a)

to hire a consultant.

b)

that they hire a consultant.

18.

Question 4

We decided ___.

a)

that Pike Place Market is the best place.

b)

the problem.

19.

Tina reported ___.

a)

on the results of the survey.

b)

whether the location is the best one.

20.

Erik explained ___.

a)

the challenges with Southcenter.

b)

us on the challenges at Southcenter.

21.

The team debated ___.

a)

which location is better

b)

that location is better.

22.

Some team members disagreed ___.

a)

about the choice of location.

b)

the choice of location.

23.

We examined the ___ and benefits of the proposal.

a)

advantages

b)

costs

24.

We decided against the proposal because of the significant ___ involved.

a)

risks

b)

benefits

25.

Gary Fagin in the factory has raised the ___ of whether they can meet our production deadlines

a)

option

b)

issue

26.

No one saw any ___ to the plan, so it was approved.

a)

drawbacks

b)

advantages

27.

The ___ documents are attached.

a)

below

b)

following

28.

Choose the best way to complete the following statements about brainstorming.

Before the brainstorming, participants should know ____.

a)

…what the topic is

b)

…all the ideas that they will give

29.

Giving people a few minutes to think about the question can help them ____.

a)

…choose the best ones

b)

… generate ideas

30.

The facilitator writes down ideas in order to help ~.

a)

…organize and select the ideas after the brainstorming

b)

…him/her understand the ideas

31.

The facilitator should ____.

a)

…encourage all ideas

b)

…discourage bad ideas

32.

It is a good idea for a successful brainstorming to give ____.

a)

…more than 40 minutes

b)

…no more than 40 minutes

33.

Evaluating an idea should happen _____.

a)

…after the brainstorming finishes

b)

…during the brainstorming

34.

How about a new advertising campaign?

a)

OK. Nice idea.

b)

Really?

35.

What if we changed the atmosphere in the store?

a)

Atmosphere? What do you mean exactly?

b)

I don't know what you mean.

36.

Maybe we could make it lighter with more windows.

a)

Adding to that, maybe we could paint it a brighter color, too.

b)

Any more ideas?

37.

These are great ideas everyone. Anything else?

a)

Picking up on what Neil said, the student market is a crazy idea.

b)

I know this might sound crazy, but what about concentrating on the student market?

38.

I don't really know about this, but....

a)

What do you mean exactly?

b)

Go ahead.

39.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Make sure everyone knows the topic beforehand.

b)

Move around while giving ideas.

c)

The facilitator should react positively to ideas.

40.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Note down the ideas somewhere.

b)

Keep the brainstorming focused.

c)

Have a break after 45 minutes

41.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Set a time limit.

b)

Follow-up the brainstorming with an email

c)

Welcome all ideas.

42.

Select all that apply.An introduction can include _____.

a)

The outline of the proposal

b)

The purpose of the proposal

c)

The detailed recommendations

d)

The writer of the proposal

43.

If you have a few options you should summarize the advantages and disadvantages of each one and then make a recommendation.

a)

True

b)

False

44.

A closing often contains a summary of the proposal.

a)

True

b)

False

45.

Asking yourself the question "Who am I writing to?" will mainly help you decide how formal you will be.

a)

True

b)

False

46.

Asking yourself the question "What do the readers know?" will help you decide the appropriate content.

a)

True

b)

False

47.

Complete these sentences with the appropriate word or phrase.

The purpose of this proposal _____ a new marketing campaign.

a)

is to recommend

b)

recommend

48.

I am writing to propose _____ our budget shortfall.

a)

solve

b)

a solution to

49.

I am writing to suggest ____ increase sales.

a)

a way to

b)

to

50.

The purpose of this letter is to ____ the different choices…

a)

recommend

b)

evaluate

51.

This proposal ____ the different options for our new flavors and ____ the top three.

a)

compares…recommends

b)

compare…recommend

52.

We recommend _____ a store near the university.

a)

to open

b)

that we open

53.

Our team suggests that we ______ construction until next year.

a)

not starting

b)

not start

54.

I propose _____ on the new fall chocolate collection.

a)

focus

b)

focusing

55.

______ this research, I recommend that we continue with the cherry flavored chocolate.

a)

Based on

b)

Because

56.

If we chose this location, we ____ construction immediately.

a)

start

b)

could start

57.

If we launch this product in August, we ______ an increase in sales by October.

a)

should see

b)

can see

58.

I would be happy to discuss this with you _____.

a)

in more detail

b)

more details

59.

Choose the best way to connect these ideas.

Costco is expanding internationally. It has recently opened a new warehouse store in Iceland. ____ there are discussions about moving into France.

a)

In addition,

b)

Therefore,

60.

Visitors can take a bus from the market to the Space Needle. ____, they can just walk.

a)

However,

b)

Alternatively,

61.

At Costco warehouses in Taiwan fish is sold whole ____ in U.S. stores it is usually cut into smaller pieces.

a)

because

b)

whereas

62.

____ sales are only ¼ of total sales, Costco’s international operations have expanded 4 times faster than its US operations.

a)

Because

b)

Although

63.

The University Village shopping area is a great location. It is near the University of Washington Seattle campus. ____ it has a lot of free parking available.

a)

More importantly,

b)

On the other hand,

64.

Costco builds its warehouses just outside the city limits ____ real estate prices are cheaper.

a)

because of

b)

because

65.

A location in the shopping mall would be cheaper. ____ I think we would have less visibility.

a)

So,

b)

On the other hand,

66.

A Pike Place Market location would attract a lot of customers. ____ tourists would probably just buy our smaller chocolate collections.

a)

However,

b)

What's more,

67.

You should write a script of what you want to say and read it so your English is perfect.

a)

True

b)

False

68.

You should prepare what you want to say before you make a call.

a)

True

b)

False

69.

You should speak for no more than one minute .

a)

True

b)

False

70.

Explaining all the details of a situation is helpful for the listener.

a)

True

b)

False

71.

It’s a good idea to repeat your contact information, even if you’ve given it before.

a)

True

b)

False

72.

It’s rude to tell someone that you need something soon.

a)

True

b)

False

73.

You should have a goal for a business or professional phone call.

a)

True

b)

False

74.

Avoid being angry in a voicemail.

a)

True

b)

False

75.

Your pronunciation will be better if you read your message like a script.

a)

True

b)

False

76.

If you speak quickly, your message will sound more like a native speaker and it will be easier to understand you.

a)

True

b)

False

77.

Choose the word of phrase that is NOT correct for this sentence.

I’m calling ______ the planning meeting next week.

a)

about

b)

because

c)

to ask about

78.

Choose the word of phrase that is NOT correct for this sentence.

Do you think you could email the details _____ March 1?

a)

until

b)

about

c)

before

79.

Choose the word of phrase that is NOT correct for this sentence.

We would like to discuss the menu ______.

a)

right away

b)

ASAP

c)

soon.

80.

Choose the word of phrase that is NOT correct for this sentence.

You were going to send us a price list last week, but ______.

a)

I’m afraid we haven’t gotten it yet.

b)

unfortunately, we haven’t received it.

c)

you didn’t send it to me.

81.

Choose the word of phrase that is NOT correct for this sentence.

We will notify the presenters in _____.

a)

June 1

b)

two weeks

c)

an hour

82.

Holly Reynolds says what makes the Edgewater Hotel unique is ___.

a)

the location right above the water

b)

the number of weddings

83.

The most popular events at the Edgewater Hotel are ___.

a)

corporate events

b)

weddings

84.

Holly says the Edgewater is compared to other 5-star hotels, but the Edgewater ___.

a)

is more affordable

b)

has a special feel

85.

The events team at the Edgewater Hotel ___.

a)

does everything for an event

b)

hires outside caterers for events

86.

Holly is proud of her team for their ___.

a)

ability to respond quickly to any complaints

b)

level of professionalism and service

87.

When did the Edgewater Hotel open?

a)

1962

b)

1964

c)

2015

88.

What did the Beatles do at the hotel?

a)

Get married.

b)

Take photographs.

c)

Fish from their hotel room.

89.

What is special about the Edgewater Hotel?

a)

It is the biggest hotel in Seattle.

b)

It is the only hotel on the Seattle waterfront.

c)

It is the oldest hotel in Seattle.

90.

Which of these was NOT mentioned in the article?

a)

Spa and gift shop.

b)

Fireplaces in the rooms

c)

Complimentary shuttle, or van

91.

Which of these can you do at the Edgewater Hotel now?

a)

Take a ferry.

b)

Fish from your window.

c)

Bring your dog.

92.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

Mountain to Sea Tour Company is one of the premier tour companies in the Seattle area. We provide group tours to destinations in the Puget Sound area. We ^1._____ (specialize, make) in tours to Mount Rainier. We ^2._____ (manage, do) all the details of your day, so you can relax and enjoy the scenery.

Which word would you choose for ^1._____ ?

a)

specialize

b)

make

93.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

Mountain to Sea Tour Company is one of the premier tour companies in the Seattle area. We provide group tours to destinations in the Puget Sound area. We ^1._____ (specialize, make) in tours to Mount Rainier. We ^2._____ (manage, do) all the details of your day, so you can relax and enjoy the scenery.

Which word would you choose for ^2._____?

a)

manage

b)

do

94.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We provide ^3._____ (complimentary, included) water bottles at the beginning of each tour. It makes a great souvenir of your trip! Lunch and park entrance fees are ^4._____ (managed, included) in the tour price. We are proud that we make our wonderful Northwest lunches ^5._____(specialized , ourselves). For early departures, we also ^6._____ (offer, coordinate) delicious, healthy breakfast boxes.

Which word would you choose for ^3._____?

a)

complimentary

b)

included

95.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We provide ^3._____ (complimentary, included) water bottles at the beginning of each tour. It makes a great souvenir of your trip! Lunch and park entrance fees are ^4._____ (managed, included) in the tour price. We are proud that we make our wonderful Northwest lunches ^5._____(specialized , ourselves). For early departures, we also ^6._____ (offer, coordinate) delicious, healthy breakfast boxes.

Which word would you choose for ^4._____?

a)

managed

b)

included

96.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We provide ^3._____ (complimentary, included) water bottles at the beginning of each tour. It makes a great souvenir of your trip! Lunch and park entrance fees are ^4._____ (managed, included) in the tour price. We are proud that we make our wonderful Northwest lunches ^5._____(specialized , ourselves). For early departures, we also ^6._____ (offer, coordinate) delicious, healthy breakfast boxes.

Which word would you choose for ^5._____?

a)

specialized

b)

ourselves

97.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We provide ^3._____ (complimentary, included) water bottles at the beginning of each tour. It makes a great souvenir of your trip! Lunch and park entrance fees are ^4._____ (managed, included) in the tour price. We are proud that we make our wonderful Northwest lunches ^5._____(specialized , ourselves). For early departures, we also ^6._____ (offer, coordinate) delicious, healthy breakfast boxes.

Which word would you choose for ^6._____?

a)

offer

b)

coordinate

98.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We have a fleet of comfortable vehicles. We have both 7-person vans as well as full-sized buses so we can ^7._____ (handle, offer) groups as large as 50. We also ^8._____ (cover, do) smaller tours during the winter months. We ^9._____ (provide, make) free WiFi in all of our vehicles.

We hope you’ll join us for one of our tours in the beautiful Pacific Northwest

Please note that the prices do not ^10._____ (include, complimentary) tax or a tip for the driver.

Which word would you choose for ^7._____?

a)

handle

b)

offer

99.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We have a fleet of comfortable vehicles. We have both 7-person vans as well as full-sized buses so we can ^7._____ (handle, offer) groups as large as 50. We also ^8._____ (cover, do) smaller tours during the winter months. We ^9._____ (provide, make) free WiFi in all of our vehicles.

We hope you’ll join us for one of our tours in the beautiful Pacific Northwest

Please note that the prices do not ^10._____ (include, complimentary) tax or a tip for the driver.

Which word would you choose for ^8._____?

a)

cover

b)

do

100.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We have a fleet of comfortable vehicles. We have both 7-person vans as well as full-sized buses so we can ^7._____ (handle, offer) groups as large as 50. We also ^8._____ (cover, do) smaller tours during the winter months. We ^9._____ (provide, make) free WiFi in all of our vehicles.

We hope you’ll join us for one of our tours in the beautiful Pacific Northwest

Please note that the prices do not ^10._____ (include, complimentary) tax or a tip for the driver.

Which word would you choose for ^9._____?

a)

provide

b)

make

101.

Read this service description from a brochure about Mountain to Sea Tour Company. Complete these sentences with the appropriate word from this lesson.

We have a fleet of comfortable vehicles. We have both 7-person vans as well as full-sized buses so we can ^7._____ (handle, offer) groups as large as 50. We also ^8._____ (cover, do) smaller tours during the winter months. We ^9._____ (provide, make) free WiFi in all of our vehicles.

We hope you’ll join us for one of our tours in the beautiful Pacific Northwest

Please note that the prices do not ^10._____ (include, complimentary) tax or a tip for the driver.

Which word would you choose for ^10._____?

a)

include

b)

complimentary

102.

S&E Events is _____ expensive than TeamPower.

a)

much more

b)

by far

103.

TeamPower is _____ Business Life Solutions.

a)

the same price as

b)

the same expensive as

104.

_______ Business Life Solution offers complimentary t-shirts.

a)

Only

b)

The only one

105.

_______ S&E Events and TeamPower provide lunch with their program.

a)

Both of

b)

Both

106.

Team-building with S&E Events is _____ the most expensive.

a)

by far

b)

far

107.

It’s not as expensive _____.

a)

than I thought

b)

as I thought

108.

_____ that I like is Business Life because the teams are small.

a)

The one

b)

The only

109.

I think we should go with TeamPower. The _____.

a)

cheaper, the better.

b)

cheapest, the better

110.

Business Life is _____ can come on Saturday.

a)

the only one that

b)

only company

111.

S&E Events has been in business longer than _____.

a)

I thought

b)

by far

112.

Both Sarah and Dylan compromise on the __________.

a)

view

b)

price

c)

online reviews

113.

At the end, Trey offers a solution to the _____.

a)

size of the room

b)

rain

c)

parking problem

114.

The team chooses:

a)

Sky Tower

b)

Misha's Gallery

c)

Cascade Gardens

115.

Next, Trey is going to _____

a)

make another decision about the event

b)

send a message about the team’s decision

c)

make a compromise

116.

I think we should ____________ the price.

a)

factors

b)

priority

c)

consider

117.

That's my __________.

a)

factors

b)

priority

c)

consider

118.

We can look at other ________, of course, but that is most important.

a)

factors

b)

priority

c)

consider

119.

Last year, we _________ a ski resort for our annual meeting.

a)

choose

b)

chose

c)

choice

120.

It was a nice _______, but not everyone skis.

a)

choose

b)

chose

c)

choice

121.

I think this year we should ________ a beach resort. Everyone loves the beach.

a)

choose

b)

chose

c)

choice

122.

We need to ________ a decision soon.

a)

compromise

b)

reach

123.

I think we need to _________ on some of these details. If not, we'll never finish.

a)

compromise

b)

reach

124.

I think we're considering too many choices. Maybe we should narrow it _______ to just a few items. Let's not give away the coffee cups. Why don't we give away a clothing item.

a)

down

b)

between

125.

That’s a good idea. But I still can’t decide ______ the t-shirts or the baseball caps.

a)

down

b)

between

126.

Complete each sentence with the correct phrase.

We need a room for 400 people. This room will only hold 350. The room is _____.

a)

not big enough.

b)

not enough big.

127.

If we hire a photographer for the event, it will cost over $1500. We don’t have that much money in our budget.

It would be _____.

a)

not expensive enough.

b)

a little too expensive.

128.

I like the outdoors, but the weather is a little cool in March.

It’s ______.

a)

a bit too warm.

b)

not quite warm enough.

129.

My team want to start the event at 3:00 but I’d like to start it at sunset.

I think that 3:00 is __________.

a)

a bit too early.

b)

quite too early.

130.

According to Dan Poston, the most important thing in a negotiation is to ___.

a)

make sure you know the other people

b)

know what your lowest price is

131.

He also says that the team should go into a negotiation with ___.

a)

several solutions that will work

b)

a good solution that will work

132.

In his successful joint venture in China, his team took five years to ___.

a)

build up the relationship

b)

negotiate the deal

133.

Dan Poston thinks an important personal quality in negotiating is ___.

a)

being able to explain why your company would be a good partner

b)

understanding the other person and what their objectives are

134.

According to Dan Poston, one thing that can make negotiations fail is ___.

a)

poor presentation skills

b)

misrepresenting something

135.

One big mistake in negotiating that Dan Poston mentions is ___.

a)

making the deal too quickly

b)

talking too much instead of listening

136.

A discussion that leads to an agreement is _________.

a)

negotiation

b)

preparation

137.

The sides in a negotiation are called the negotiating ____________.

a)

planners

b)

parties

138.

If both sides are happy with the negotiation, it is a _________ situation.

a)

win-lose

b)

win-win

139.

When you give something up during a negotiation, it is called a ________.

a)

proposal

b)

concession

140.

It’s important to build a good ~ with people you negotiate with.

a)

trust

b)

relationship

141.

If you _________ carefully to the other side, you may learn something you didn’t expect.

a)

listen

b)

respect

142.

Both sides in negotiations should look for ~, or similar interests.

a)

conditions

b)

common ground

143.

Part of preparation for a negotiation is to figure out your own interests and ___________.

a)

priorities

b)

relationship

144.

In the US, when you begin the discussion stage, it’s common to begin with ___________.

a)

your proposal

b)

small talk

145.

When negotiating with people from another culture, it’s often better to be more __________.

a)

formal

b)

less formal

146.

"I’d like to ______ this."

a)

proposal

b)

propose

147.

Could I _____ a suggestion?

a)

make

b)

have

148.

I’ll ______ you $1000 for your car.

a)

offer

b)

propose

149.

_______ we’re proposing is that we start in two months instead of one.

a)

What

b)

That

150.

I suggest ___ a slightly different idea.

a)

consider

b)

that we consider

151.

We’re prepared to _______ you $1000.

a)

offer

b)

propose

152.

That’s an interesting ___.

a)

propose

b)

proposal

153.

I’d like to ___ that we get more information before our next meeting.

a)

offer

b)

suggest

154.

A person often responds to a proposal with a ______.

a)

concession

b)

counter proposal

155.

In a negotiation, a person should try to be _____.

a)

demanding

b)

flexible

156.

If you ask for a concession as a question, it sounds like _____.

a)

there is room for discussion

b)

you don't trust someone

157.

When someone does not accept a proposal, that person should _____.

a)

give a reason

b)

use silence

158.

If one party offers a special concession that is not normal in their business, they should _____.

a)

ask for a similar concession

b)

tell the other party it is not normal

159.

When both sides give a little to reach an agreement, they both _____.

a)

compromise

b)

make a proposal

160.

______ we won’t be able to do that.

a)

I'm afraid

b)

We prefer that

161.

_______ we don’t do this, but we’ll accept it.

a)

Actually,

b)

Normally,

162.

We _____ have that delivery a bit earlier.

a)

would rather

b)

propose

163.

A: Would you consider a two-year contract?

B: _______ it’s possible at this time.

a)

Unfortunately,

b)

I'm not sure

164.

We can’t cover transportation costs _____ you place a larger order.

a)

unless

b)

assuming

165.

If we offer free shipping, would you _____ increase that order?

a)

prefer to

b)

be willing to

166.

_____ you include all of the parts, then we can agree to this.

a)

As long as

b)

We propose

167.

Actually, we were _____ a better rate.

a)

expecting

b)

preferring

168.

I’m wondering if we can meet halfway and _____ on the price.

a)

discuss

b)

compromise

169.

The first contact in a negotiation is better by email.

a)

True

b)

False

170.

Negotiation by email is harder because you lose some ways of communication.

a)

True

b)

False

171.

It’s always a good idea to respond to an email as soon as you receive it.

a)

True

b)

False

172.

The organization in this sentence is the best way to say that you can’t do something. We can offer you a discount of $200 if you do the cleanup yourself, but unfortunately the event would need to end at 12:00.

a)

True

b)

False

173.

Include important information near the start of the email.

a)

True

b)

False

174.

It is sometimes OK to not be specific while negotiating.

a)

True

b)

False

175.

You can build the relationship by sometimes adding positive personal expressions to an email.

a)

True

b)

False

176.

Check to make sure that you include all the information that the other person needs and that you want to include.

a)

True

b)

False

177.

_________ the AV system, we can provide a projector, speakers and microphone.

a)

Regards

b)

For regarding

c)

Regarding

178.

_________ shipping, we can offer you free shipping on orders over $100.

a)

Concerned

b)

Concern

c)

Concerning

179.

_______ the deposit, it is 10% due a week before the event.

a)

As

b)

As for

c)

As from

180.

We can agree to your ______ one day delivery.

a)

question for

b)

request for

c)

concern of

181.

I’m not sure I understand your _________ the insurance.

a)

point about

b)

suggestion of

c)

question to

182.

Thank you for your ~ the increased delivery costs.

a)

offer to

b)

explanation for

c)

concern about

183.

Thank you for your ~ free shipment in exchange for our agreement with your payment terms.

a)

offer to

b)

offer about

c)

offer of

184.

What _________ exactly?

a)

do you mean

b)

is you mean

c)

you mean

185.

Which word or phrase does not fit? Choose the one that is wrong.

Could you ~ something for me?

a)

understand

b)

confirm

c)

clarify

186.

Which word or phrase does not fit? Choose the one that is wrong.

_______ a letter of agreement/contract.

a)

I'll attached

b)

I'll send

c)

I'll write up

187.

Choose the best sentence for this voicemail from Emily Hamilton for Jeff Bennet describing a problem with a dinner event she is organizing for his company YT Solutions.

a)

Hello, Mr. Bennet.

b)

Hello , Mr. Jeff Bennet.

188.

Choose the best sentence for this voicemail from Emily Hamilton for Jeff Bennet describing a problem with a dinner event she is organizing for his company YT Solutions.

a)

I am Emily from Northwest Events.

b)

This is Emily from Northwest Events.

189.

Choose the best sentence for this voicemail from Emily Hamilton for Jeff Bennet describing a problem with a dinner event she is organizing for his company YT Solutions.

a)

I’m calling about the dinner event we are organizing for you.

b)

I ‘m going to tell you the problem with the dinner event we are organizing for you.

EBC301c

Total questions: 189

Worksheet time: 2hrs 35mins

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