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Worksheets

CompTIA ITF

Total questions: 165

Worksheet time: 1hrs 23mins

Name
Class
Date
1.

Select TWO types of non-volatile memory:

a)

RAM

b)

HDD

c)

ROM

d)

SSD

2.

What is the final step, after implementing and assuring of functionality of a computer problem?

a)

Test Theory

b)

Establish a Theory

c)

Document the problem

d)

Establish a plan

3.

What is the least number of a byte?

a)

Five bits

b)

Seven Bytes

c)

Eight bits

d)

Eight Bytes

4.

Joe,a user just received a new mobile device.which of the following will joe be prompted for during dvice setup?

a)

power point

b)

Screen resolution

c)

Account login information

d)

Bluetooth PIN

5.

WHICH OF THE FOLLOWING IS A FIXED STORAGE DRIVE MECHANICAL COMPONENTS?

a)

Optical drive

b)

Hard drive

c)

Solid state drive

d)

Floppy disk drive

6.

A technical is assigned to harden a laptop for a medical practice. which of the following should be used to protect PII in the event of hardware theft?

a)

Hard drive encription

b)

Disable bluetooth

c)

password expiration

d)

Host based firewall

7.

A user need to remove an application from a window computer. which of the following is the best way to remove the application?

a)

Drag the application to the trash ,and select Empty trash

b)

Right click on the appliocaation and select delete

c)

Run the uninstaller provide by the application vendor

d)

Delete the application binary

8.

Which of the following program should be used to create a.doc file?

a)

Database

b)

Spreadsheet

c)

Email

d)

Word processing

9.

After uninstalling a new workstation and setting up a user account which of the following should be complete to harden the system properly?

a)

Run software and security updates

b)

Install peripheral device

c)

Configure cloud based storage

d)

Add more cloud based storage

10.

A technician receives an email notification about an os update for a zero day virus. Which of the following steps should be performed FIRST to updates the company esrvers?

a)

Perform the updates in a test environment

b)

Perform the updates after work hours

c)

Perform the updates immediately

d)

Performed the updates during the next maintenance window

11.

Which of the following is a feature of a surge protector?

a)

Regular power voltage and wattage

b)

Provides battery backup for device

c)

Provide multiple outlets for power

d)

Generates power for devices

12.

A user has receive a file that will not open when it is selected. which of the following should the user do to open the file.

a)

Change the file extension

b)

Update the OS

c)

Reboot the computer

d)

Create a desctop shortc ut

13.

Which of the following is an example of a pointing device?

a)

Webcam

b)

Trackball

c)

Flash drive

d)

Project

14.

An application hosted for use through out an oraganization is an example of:

a)

Cloud

b)

Virtualization

c)

external

d)

direct

15.

joe a user browser to his company web page.After careful viewing joe realizes the page has a diffrent URL.which of the following BEST describe this scenario?

a)

Home banner redirection

b)

Cookie redirection

c)

Collaboration software redirection

d)

Home page redirection

16.

Which of the following connector are utilized for attaching storage peripherals to a computer?

a)

VGA,DVI,HDMI,Components/RGB

b)

PS/2 parallel ,serial

c)

RJ45,RJ11 3.5mm

d)

USB<eSATA,FireWire

17.

What is item number 1 in the picture?

a)

I/O ports

b)

Memory Slots (RAM)

c)

CPU Socket

d)

Disk Connectors (HDD, SSD)

e)

Adapter Card Slots (Graphics Cards, Sound Cards, Expansion)

18.

What is item number 2 in the picture?

a)

I/O ports

b)

Memory Slots (RAM)

c)

CPU Socket

d)

Disk Connectors (HDD, SSD)

e)

Adapter Card Slots (Graphics Cards, Sound Cards, Expansion)

19.

What is item number 3 in the picture?

a)

I/O ports

b)

Memory Slots (RAM)

c)

CPU Socket

d)

Disk Connectors (HDD, SSD)

e)

Adapter Card Slots (Graphics Cards, Sound Cards, Expansion)

20.

What is item number 4 in the picture?

a)

I/O ports

b)

Memory Slots (RAM)

c)

CPU Socket

d)

Disk Connectors (HDD, SSD)

e)

Adapter Card Slots (Graphics Cards, Sound Cards, Expansion)

21.

What is item number 5 in the picture?

a)

I/O ports

b)

Memory Slots (RAM)

c)

CPU Socket

d)

Disk Connectors (HDD, SSD)

e)

Adapter Card Slots (Graphics Cards, Sound Cards, Expansion)

22.

When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO).

a)

IP address

b)

User's password

c)

Computer’s name

d)

Subnet mask

e)

HTTP port

23.

After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician

need to adjust to resolve this issue?

a)

Color depth

b)

Orientation

c)

DPI settings

d)

Resolution

24.

After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician

need to adjust to resolve this issue?

a)

Color depth

b)

Orientation

c)

DPI settings

d)

Resolution

25.

When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO).

a)

IP address

b)

User's password

c)

Computer’s name

d)

Subnet mask

e)

HTTP port

26.

A user installing a printer can connect it to which of the following ports? (Select FOUR).

a)

USB

b)

FireWire

c)

Serial

d)

Parallel

e)

RJ-11

27.

Which of the following is the BEST reason to backup data?

a)

To ensure data encryption

b)

To ensure data stability

c)

To ensure data security

d)

To ensure data availability

28.

Before purchasing a new video card for a PC, which of the following should be checked to ensure there will be enough electricity for the video card to function properly?

a)

GPU

b)

CPU

c)

GUI

d)

PSU

29.

Which of the following has the lowest latency?

a)

SSD

b)

NAS

c)

Blu-Ray

d)

DVD

30.

A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause?

a)

The browser is incompatible with the website

b)

The workstation has been infected with malware

c)

The website is not secured by SSL

d)

The certificate of the website has expired

31.

Joe, a user, has just installed his first home wireless router. Which of the following tasks should be considered to help secure the unit from any confirmed exploits?

a)

Change the router administrator username.

b)

Change the router’s broadcasting channel.

c)

Update the unit’s firmware.

d)

Use a complex administrator password.

32.

Which of the following is the BEST security practice to use when configuring the

management options of a wireless router?

a)

Disable DHCP

b)

Change the admin password

c)

Enable SSID

d)

Enable remote administration

33.

Which of the following operating systems is very lightweight and relies heavily on Internet applications?

a)

Chrome OS

b)

Windows

c)

Linux

d)

Blackberry OS

34.

A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following?

a)

Schedule automatic updates.

b)

Enable installed OS features.

c)

Update hardware drivers.

d)

Reinstall productivity applications.

35.

Which of the following technologies allows people to communicate all over the world inexpensively?

a)

Virtualization

b)

SSID

c)

Kinetics

d)

VoIP

36.

Which of the following is a requirement to connect a smartphone to a wireless network?

a)

SSID

b)

SATA

c)

SMTP

d)

gzip

37.

Malware that has an embedded keylogger to capture all of the keystrokes and steal logins is considered:

a)

adware

b)

spyware

c)

ransomware

d)

phishing

38.

Which of the following is considered an optical storage medium?

a)

SSD

b)

Blu-Ray

c)

Flash drive

d)

Memory card

39.

Which of the following security threats is classified as license theft?

a)

Entering the neighbor’s software key

b)

Using software to reveal a password

c)

Searching through the trash for passwords

d)

Watching what a user types on screen

40.

Which of the following allows for hands-free operation of a wireless device?

a)

Encryption

b)

Wireless passwor

c)

Bluetooth pairing

d)

Internet connectivity

41.

Which of the following connectors supports both high definition video and audio?

a)

S-video

b)

Component

c)

HDMI

d)

DVI

42.

Which of the following software is used to reduce the size of a file or folder?

a)

Desktop publishing

b)

Basic database

c)

Compression

d)

Anti-malware

43.

What is an example of a compressed file?

a)

.avi

b)

.30c

c)

.cmp

d)

.7z

e)

.zipped

44.

A user is accessing an online bank account for the first time via an Internet browser. Which of the following should the user check? (Select TWO).

a)

HTTPS before the URL

b)

Exclamation point on the status bar

c)

Lock symbol in the address bar

d)

HTTP before the URL

e)

Skull/crossbones symbol in the corner

45.

A technician just installed a new computer. Which of the following is the BEST way to manage the cables?

a)

Line the cables up neatly and wrap them together with cable ties.

b)

Leave the cables loose to prevent interference between wires.

c)

Nail the cables to the wall.

d)

Tuck the cables neatly underneath the carpet.

46.

An end-user has 16GB of RAM installed on a computer system. Which of the following describes why the OS only uses a maximum of 4GB of RAM?

a)

The operating system is 16-bit.

b)

The computer has corrupted RAM.

c)

The computer has a defective motherboard.

d)

The operating system is 32-bit.

e)

The computer has a virus.

47.

Which of the following are examples of video connectors? (Select TWO).

a)

VGA

b)

Serial

c)

HDMI

d)

eSATA

e)

PS/2

48.

Joe, a user, is setting up a new computer and wants to minimize the risk of a malicious software infection over the network. Which of the following should be configured on the new computer? (Select THREE).

a)

Password policies

b)

Multiple user accounts

c)

Software firewall

d)

Operating system updates

e)

Anti-malware software

49.

Which of the following is a common way to prevent physical theft of a laptop or workstation?

a)

Shred any sensitive information to prior to disposal.

b)

Avoid storing passwords near the computer.

c)

Practice good awareness skills when entering passwords/PINs.

d)

Cable and lock device securely attached to a solid object.

50.

A technician has added an external hard drive to a personal computer. The hard drive is powered on, but the computer does not see the new hard disk. Which of the following is the FIRST thing the technician should check?

a)

The power cable

b)

The OS version for compatibility

c)

The hard drive firmware revision

d)

The data cable

51.

(Curve Ball) - A user reports an inability to access the Internet on a new SOHO router. On further investigation, a technician notices that the wireless network is not visible. Which of the following is the MOST likely cause?

a)

SSID broadcast is disabled

b)

Wireless password has changed

c)

Firmware update is required

d)

WPA2 is enabled

52.

(Curve Ball) - When setting up a new computer, where does a user change the date and time?

a)

Peripheral configuration

b)

Localization settings

c)

Screen resolution

d)

eSATA settings

53.

(Curve Ball) - A home user wants to share files between two different computers. The user wants the files to be available to either computer, regardless of whether either computer is turned on. Which of the following is the BEST storage method?

a)

USB storage

b)

Internal storage

c)

Direct attached storage

d)

Network attached storage

54.

Which of the following statements about High-Definition Multimedia Interface (HDMI) are true?

Each correct answer represents a complete solution. Choose two.

a)

It is capable of delivering the highest quality digital video and multi-channel digital audio on a single cable.

b)

It is an interface primarily used to connect hard disk and CD drives in a computer.

c)

It is a new I/O bus technology that has more bandwidth than PCI and AGP slots.

d)

It has two types of connectors: Type A and Type B.

55.

Which of the following protocols is widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet (VoIP)?

a)

LDAP

b)

ICMP

c)

UDP

d)

SIP

56.

Which of the following protocols provides an encryption by using the Temporal Key Integrity Protocol (TKIP)?

a)

EAP

b)

WEP

c)

IPSec

d)

WPA

57.

Which of the following typically involves the provision of dynamically scalable and often virtualized resources as a service over the Internet?

a)

Thin client

b)

Cloud computing

c)

Application Virtualization

d)

Terminal services

58.

You are responsible for technical support at a hospital. Recently, all computers have been upgraded to Windows Vista 64 bit. However, you have a particular custom application that runs only in 32 bit.

What should you do?

a)

You will have to uninstall the upgraded operating system.

b)

Use compatibility mode to run the 32-bit application.

c)

You will need a 32-bit version of Vista, not 64 bit.

d)

You will need to get the upgraded 64-bit version of the application.

59.

Which of the following is something that an Information Technology (IT) professional would do?

a)

Create and improve software

b)

Collect and utilize data

c)

Build and repair computers

d)

Manage grades and enrollments

60.

Which of the following BEST describes Computer Science (CS)?

a)

It has to do with collecting and utilizing data.

b)

It refers to everything that involves computers.

c)

It is the study of computers and computing concepts.

d)

It refers to meeting the technological needs of businesses.

61.

What is the difference between HTTP and HTTPS protocols?

a)

HTTPS serves SSL (Secure Sockets Layer) secured HTML web pages, whereas HTTP serves unsecured web pages.

b)

HTTP serves web pages on the extranet, whereas HTTPS serves web pages on the intranet.

c)

HTTP does not require DNS to resolve a web address to an IP address, whereas HTTPS does.

d)

HTTP can serve HTML web pages, whereas HTTPS can serve HTML web pages, as well as XML pages displayed as HTML.

62.

What protocol is usually used to provide logical addressing on networks?

a)

Address Resolution Protocol (ARP)

b)

Internet Protocol (IP)

c)

C.Internet Control Message Protocol (ICMP)

d)

Transmission Control Protocol (TCP)

63.

Which protocol allows people to use names/labels, rather than numeric addresses, to address network resources?

a)

URL

b)

IP address

c)

MAC address

d)

Domain Name System (DNS)

64.

What is a Wide Area Network (WAN)?

a)

A network that connects sites in different geographic locations

b)

A network in a single location

c)

A company that specializes in providing Internet access

d)

A company that operates the national telephone networks

65.

Question

Which email protocol(s) are used to download messages from a mail server?

a)

Either Internet Message Access Protocol (IMAP) or Simple Mail Transfer Protocol (SMTP)

b)

Either Post Office Protocol (POP) or Mail Exchanger (MX)

c)

Either Mail Exchanger (MX) or Internet Message Access Protocol (IMAP)

d)

Either Post Office Protocol (POP) or Internet Message Access Protocol (IMAP)

66.

What type of device is used to transfer packets between different networks?

a)

A hub

b)

A switch

c)

A router

d)

A Network Interface Card (NIC)

67.

What type of address identifies a network interface in the context of the local network segment only?

a)

A Media Access Control (MAC) address

b)

IP address

c)

DNS

d)

URL

68.

Which of the following is NOT a medium used for Internet access?

a)

Cable/Hybrid Fiber Coax

b)

Internet Service Provider (ISP)

c)

Fiber to the Curb (FTTC)Fiber to the Curb (FTTC)

d)

Digital Subscriber Line (DSL)

69.

What is the latest Wi-Fi standard and which frequency band(s) does it use?

a)

IEEE 802.11ac works in the 5 GHz band.

b)

IEEE 802.11n works in the 5 GHz band.

c)

IEEE 802.11b works in the 5 GHz band.

d)

IEEE 802.11g works in the 2.4 GHz band.

70.

What device is used to connect computers together in an Ethernet network?

a)

An access point

b)

A switch

c)

Internet router

d)

Internet modem

71.

What is the difference between a modem and a router?

a)

The modem forwards packets between the local network and the Internet while the router transmits frames across the WAN link

b)

The modem transmits frames across the WAN link while the router forwards packets between the local network and the Internet.

c)

The modem and the router have exactly the same responsibilities, so the terms are often used interchangeably.

d)

The modem transmits frames across the WAN link while the router translates the server's web address into an IP address.

72.

What can you do to reduce the risk of using a free Wi-Fi network to place an order from an online shop?

a)

Ensure that the online store uses a secure (HTTPS) connection.

b)

Request an encrypted transaction.

c)

Change your password.

d)

Change your credit card number often.

73.

You log into a SOHO router and review current settings to prepare it for use. Which of the following items is NOT needed to configure a wireless connection on the router?

a)

SSID

b)

IP address

c)

Encryption type

d)

Authentication info

74.

If you use an open network, what email configuration setting should you configure?

a)

Enable Secure Sockets Layer/Transport Layer Security (SSL/TLS) encryption to protect the account password

b)

Enable anti-malware software to protect from viruses

c)

Disable active content types like flash and Java to protect the web browser

d)

Enable a script blocker to prevent scripts from running

75.

Question

You want to restrict access to a computer on your network to a single internet host running a particular application. What two things do you need to configure in your firewall's access control list?

a)

The SSID and the IP address

b)

The IP address of the host and the port number of the application

c)

The SSID and the application name

d)

The IP address of the host and the application name

76.

What identifies a website as using the secure HTTPS protocol with a valid certificate?

a)

The URL shows the "http://" protocol and the browser shows a padlock icon.

b)

The website has a recent copyright dat

c)

Check the Better Business Bureau.

d)

The URL shows the "https://" protocol and the browser shows a padlock icon.

77.

You are using a computer in an Internet cafe. What should you do at the end of the session?

a)

Log out of all applications you've been using.

b)

Log off the computer you're using.

c)

Power off the computer.

d)

Clear the browser cache.

78.

Question

Select the one UNTRUE statement in regard to browser pop-up windows.

a)

Pop-up windows are usually designed to be helpful to the user.

b)

Pop-up windows are always a sign of viruses.

c)

Pop-up windows are implemented using scripts or add-ons.

d)

Pop-up windows can be controlled using browser settings.

79.

Question

You have installed a screensaver application. Later, after updating your anti-virus software, a malicious program is found. This appears to have infected your system at the same time as the screensaver was installed. What class of malware is this?

a)

Spyware

b)

Viruse

c)

Adware

d)

Trojan Horse

80.

Question

Select the one UNTRUE statement in regard to cookies.

a)

A cookie is a plain text file created by a website you've visited and stored on your hard drive.

b)

It's not legal for a web site to store cookies on your computer.

c)

Cookies may contain more information about you than you are aware of.

d)

Spyware and adware may extract data from your cookies to track your computer use.

81.

What IoT device may contain a "black box" that is able to record event data?

a)

Environmental controls 

b)

Home appliances 

c)

Window curtains 

d)

Smart Vehicle

82.

Why is a smartphone NOT a good tool for writing a report?

a)

They have great user interfaces that enable you to write quickly. 

b)

Touchscreen or mini keyboards are not optimized for writing lots of text. 

c)

They have large displays with excellent resolution. 

d)

Their size makes them easy to place in ergonomic positions.

83.

What type of computer is best suited for using in a job where you have to make notes and be able to move around easily?

a)

Desktop computer with an electronic stylus. 

b)

A server that is mounted on a cart for easier mobility. 

c)

A tablet or smartphone or possibly a hybrid laptop/tablet. 

d)

Gaming console with voice activated commands.

84.

Which is a true statement regarding whether or not laptops make good servers?

a)

Their size and weight make them perfect for a server rack, and this allows for better cooling. 

b)

There are limited options for expansion, and its components are not practical for network-wide use cases. 

c)

Their redundancy makes them reliable, particularly during power outages. 

d)

Their mobility allows for more flexibility in where you store the server.

85.

What type of computer is most likely to need peripheral devices?

a)

Smartphone

b)

Laptop 

c)

Desktop

d)

Server

86.

What systems use a Central Processing Unit (CPU) and memory?

a)

Servers only 

b)

Desktops only 

c)

All types of computers

d)

Laptops only

 

87.

What crucial piece of information would you need when trying to locate support information about a computer system on the manufacturer's website?

a)

The type of keyboard and mouse you are using. 

b)

The cost and date of purchase. 

c)

The voltage on the power supply.

d)

The model number or a service code.

88.

You are looking for content on a topic, but your search is returning millions of matches that are not particularly helpful. Which option includes two methods that you could use to get better search results?

a)

Search using a broader criterion (don't be as specific), or use an asterisk (*) in place of a character in your search term. 

b)

Use a different search engine, or start your search over and come back to it later. 

c)

Use more search keywords (ideally with 'uncommon' words), or search for an exact phrase by enclosing it in quotes. 

d)

Verify your spelling using a spellchecker, or use a question mark in place of a character in your search term.

89.

If you do not have a support contract, what is likely to be the best option for obtaining advice about a problem with an application?

a)

A product support or community forum 

b)

Download a free application fix-it tool off the Internet 

c)

Delete and reload the application 

d)

Obtain a copy of the application from a third-party vendor

90.

You are setting up a new computer, but it doesn't seem to be working. Should you check anything or contact the manufacturer?

a)

It's broken. Unplug everything and send it back. 

b)

It's a brand-new computer, you don't need to check anything. 

c)

It would be best to double-check you have connected the cables correctly. 

d)

Just contact the manufacturer and get their technical opinion.

91.

You want to find something on a particular website, but the site does not have a search tool. Could you use a general search engine (and if so, how)?

a)

Yes—just type the website name first in the search engine, and then the keywords in quotations. 

b)

No—you just need to keep searching the website until you find what you're looking for. 

c)

No—it is not necessary to use a general search engine. Just type CTRL-F and type the word you are looking for. 

d)

Yes—you use an advanced search form and provide a URL such as comptia.org.

92.

Your computer locks up (freezes) periodically and feels hot to the touch. Could these things be related? 

a)

No, two different problems likely exist that need troubleshooting. 

b)

Yes, overheating often occurs when the computer is locked up.

c)

No, temperature of your computer does not affect computer operation. 

d)

Yes, many lockup problems are caused by overheating.

93.

You have asked a senior manager to authorize your plan of action for resolving a fault in a software application. What name is given to the process you are following?

a)

Verifying full system functionality 

b)

Testing the theory 

c)

Considering multiple approaches 

d)

Escalating the problem

94.

What type of component provides a passive cooling solution?

a)

An insulation blanket 

b)

A cooling fan 

c)

A liquid cooling system 

d)

A heatsink

95.

What is the main advantage of using a CPU in 64-bit mode?

a)

It's new and technically more scalable than the 32-bit CPU. 

b)

CPUs don't use 64-bit mode; they are limited to 16 bits. This means that each instruction is 16-bits "wide". 

c)

There are no advantages of a 64-bit CPU over a 32-bit CPU. They cost more money and are not worth the cost. 

d)

64-bit software is more reliable and a bit faster than 32-bit software. It also supports more system memory.

96.

What provides sound functionality in a personal computer?

a)

Sound functions in modern PCs will send your audio directly to an external radio for processing. 

b)

Sound functions must be provided by a plug-in sound card. 

c)

Sound functions are provided by a plug-in card with external speakers

d)

Sound functions are often provided by the motherboard chipset.

97.

What computer component is most restrictive in terms of determining upgrade potential for a desktop computer?

a)

System firmware 

b)

The Network Interface Card (NIC) 

c)

The motherboard 

d)

The Graphics Processing Unit (GPU)

98.

What type of component provides persistent storage?

a)

The Random Access Memory (RAM) 

b)

The Central Processing Unit (CPU) 

c)

The Hard Disk Drive (HDD) and Solid State Drive (SSD) 

d)

The Graphics Processing Unit (GPU)

99.

A user has two USB drives connected to her PC. She complains that when she copies large files to both drives at the same time, it seems to take much longer. Why might this be?

a)

Writing to USB drives can only occur one at a time.

b)

The flash drive partitions haven't been formatted.

c)

Bandwidth on the USB bus is shared between all devices.

d)

She has the cables swapped backwards.

100.

Mice and keyboards CANNOT connect to which types of ports?

a)

Bluetooth interfaces 

b)

PS/2 ports 

c)

Ethernet ports 

d)

USB ports

101.

A friend is asking for your help in using her computer. When your friend presses the key marked @, the " symbol appears. What could be the cause?

a)

The keyboard is set to use a UK layout. 

b)

Somebody has moved a key to a different place on the keyboard. 

c)

The Shift button doesn't work properly. 

d)

The keyboard is broken.

102.

You want to purchase a flat panel monitor that can show widescreen movies. Which native resolution should you choose?

a)

1024x768 

b)

1920x1080 

c)

1920x1440

d)

1400x1050

103.

You need to configure settings for an input device. What should be your first step?

a)

Configure the wireless adapter to connect to the new input device. 

b)

Open the Settings app or Control Panel. 

c)

Go to the Printers and Scanners tab in system setting. 

d)

Open the Settings add or remove programs.

104.

Which type of display interface does NOT support High Definition picture resolution?

a)

HDMI 

b)

VGA 

c)

Thunderbolt 

d)

DVI

105.

What is the technical term for a web address?

a)

Hyperlink (HL)

b)

Uniform Resource Locator (URL)

c)

Address bar

d)

Website name

106.

What function of an operating system is performed by the "shell"?

a)

Interface between a host computer and a guest operating system.

b)

Interface between the applications and the hardware.

c)

Interface between the hardware and the firmware.

d)

interface between the user and the computer.

107.

What is an example of open source operating systems?

a)

BIOS and UEFI firmware

b)

Windows and MacOS

c)

Embedded operating systems

d)

Linux, Chromium, or Android

108.

Question

What type of computing device(s) is macOS designed for installation on?

a)

Servers and network storage

b)

Smartphones and tablets

c)

Feature phones

d)

Workstations and laptops

109.

Which of these statements is FALSE regarding the Windows 10 versions available?

a)

Windows 10 Enterprise is similar to the Pro edition but designed for licensing by small businesses.

b)

Windows 10 Pro comes with extra networking and management features.

c)

Windows 10 Home is designed for domestic consumers.

d)

Windows 10 Education/Pro Education is for schools and colleges.

110.

What key combination can you use to force the browser to ignore any locally cached files when refreshing a page?

a)

Ctrl++

b)

Crtl+Alt+Del

c)

Ctrl+F5

d)

Alt+F4

111.

When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO).

a)

IP address

b)

User's password

c)

Computer’s name

d)

Subnet mask

e)

HTTP port

112.

After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician

need to adjust to resolve this issue?

a)

Color depth

b)

Orientation

c)

DPI settings

d)

Resolution

113.

A user installing a printer can connect it to which of the following ports? (Select FOUR).

a)

USB

b)

FireWire

c)

Serial

d)

Parallel

e)

RJ-11

114.

Which of the following is the BEST reason to backup data?

a)

To ensure data encryption

b)

To ensure data stability

c)

To ensure data security

d)

To ensure data availability

115.

Before purchasing a new video card for a PC, which of the following should be checked to ensure there will be enough electricity for the video card to function properly?

a)

GPU

b)

CPU

c)

GUI

d)

PSU

116.

Which of the following has the lowest latency?

a)

SSD

b)

NAS

c)

Blu-Ray

d)

DVD

117.

A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause?

a)

The browser is incompatible with the website

b)

The workstation has been infected with malware

c)

The website is not secured by SSL

d)

The certificate of the website has expired

118.

Joe, a user, has just installed his first home wireless router. Which of the following tasks should be considered to help secure the unit from any confirmed exploits?

a)

Change the router administrator username.

b)

Change the router’s broadcasting channel.

c)

Update the unit’s firmware.

d)

Use a complex administrator password.

119.

Which of the following is the BEST security practice to use when configuring the

management options of a wireless router?

a)

Disable DHCP

b)

Change the admin password

c)

Enable SSID

d)

Enable remote administration

120.

Which of the following technologies allows people to communicate all over the world inexpensively?

a)

Virtualization

b)

SSID

c)

Kinetics

d)

VoIP

121.

Which of the following is a requirement to connect a smartphone to a wireless network?

a)

SSID

b)

SATA

c)

SMTP

d)

gzip

122.

Malware that has an embedded keylogger to capture all of the keystrokes and steal logins is considered:

a)

adware

b)

spyware

c)

ransomware

d)

phishing

123.

Which of the following is considered an optical storage medium?

a)

SSD

b)

Blu-Ray

c)

Flash drive

d)

Memory card

124.

A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following?

a)

Schedule automatic updates.

b)

Enable installed OS features.

c)

Update hardware drivers.

d)

Reinstall productivity applications.

125.

Which of the following operating systems is very lightweight and relies heavily on Internet applications?

a)

Chrome OS

b)

Windows

c)

Linux

d)

Blackberry OS

126.

Which of the following security threats is classified as license theft?

a)

Entering the neighbor’s software key

b)

Using software to reveal a password

c)

Searching through the trash for passwords

d)

Watching what a user types on screen

127.

Which of the following allows for hands-free operation of a wireless device?

a)

Encryption

b)

Wireless passwor

c)

Bluetooth pairing

d)

Internet connectivity

128.

Which of the following connectors supports both high definition video and audio?

a)

S-video

b)

Component

c)

HDMI

d)

DVI

129.

Which of the following software is used to reduce the size of a file or folder?

a)

Desktop publishing

b)

Basic database

c)

Compression

d)

Anti-malware

130.

What is an example of a compressed file?

a)

.avi

b)

.30c

c)

.cmp

d)

.7z

e)

.zipped

131.

A user is accessing an online bank account for the first time via an Internet browser. Which of the following should the user check? (Select TWO).

a)

HTTPS before the URL

b)

Exclamation point on the status bar

c)

Lock symbol in the address bar

d)

HTTP before the URL

e)

Skull/crossbones symbol in the corner

132.

A technician just installed a new computer. Which of the following is the BEST way to manage the cables?

a)

Line the cables up neatly and wrap them together with cable ties.

b)

Leave the cables loose to prevent interference between wires.

c)

Nail the cables to the wall.

d)

Tuck the cables neatly underneath the carpet.

133.

An end-user has 16GB of RAM installed on a computer system. Which of the following describes why the OS only uses a maximum of 4GB of RAM?

a)

The operating system is 16-bit.

b)

The computer has corrupted RAM.

c)

The computer has a defective motherboard.

d)

The operating system is 32-bit.

e)

The computer has a virus.

134.

Which of the following are examples of video connectors? (Select TWO).

a)

VGA

b)

Serial

c)

HDMI

d)

eSATA

e)

PS/2

135.

Joe, a user, is setting up a new computer and wants to minimize the risk of a malicious software infection over the network. Which of the following should be configured on the new computer? (Select THREE).

a)

Password policies

b)

Multiple user accounts

c)

Software firewall

d)

Operating system updates

e)

Anti-malware software

136.

Which of the following is a common way to prevent physical theft of a laptop or workstation?

a)

Shred any sensitive information to prior to disposal.

b)

Avoid storing passwords near the computer.

c)

Practice good awareness skills when entering passwords/PINs.

d)

Cable and lock device securely attached to a solid object.

137.

A technician has added an external hard drive to a personal computer. The hard drive is powered on, but the computer does not see the new hard disk. Which of the following is the FIRST thing the technician should check?

a)

The power cable

b)

The OS version for compatibility

c)

The hard drive firmware revision

d)

The data cable

138.

(Curve Ball) - A user reports an inability to access the Internet on a new SOHO router. On further investigation, a technician notices that the wireless network is not visible. Which of the following is the MOST likely cause?

a)

SSID broadcast is disabled

b)

Wireless password has changed

c)

Firmware update is required

d)

WPA2 is enabled

139.

(Curve Ball) - When setting up a new computer, where does a user change the date and time?

a)

Peripheral configuration

b)

Localization settings

c)

Screen resolution

d)

eSATA settings

140.

(Curve Ball) - A home user wants to share files between two different computers. The user wants the files to be available to either computer, regardless of whether either computer is turned on. Which of the following is the BEST storage method?

a)

USB storage

b)

Internal storage

c)

Direct attached storage

d)

Network attached storage

141.

Which of the following statements about High-Definition Multimedia Interface (HDMI) are true?

Each correct answer represents a complete solution. Choose two.

a)

It is capable of delivering the highest quality digital video and multi-channel digital audio on a single cable.

b)

It is an interface primarily used to connect hard disk and CD drives in a computer.

c)

It is a new I/O bus technology that has more bandwidth than PCI and AGP slots.

d)

It has two types of connectors: Type A and Type B.

142.

Which of the following protocols is widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet (VoIP)?

a)

LDAP

b)

ICMP

c)

UDP

d)

SIP

143.

Which of the following protocols provides an encryption by using the Temporal Key Integrity Protocol (TKIP)?

a)

EAP

b)

WEP

c)

IPSec

d)

WPA

144.

Which of the following typically involves the provision of dynamically scalable and often virtualized resources as a service over the Internet?

a)

Thin client

b)

Cloud computing

c)

Application Virtualization

d)

Terminal services

145.

You are responsible for technical support at a hospital. Recently, all computers have been upgraded to Windows Vista 64 bit. However, you have a particular custom application that runs only in 32 bit.

What should you do?

a)

You will have to uninstall the upgraded operating system.

b)

Use compatibility mode to run the 32-bit application.

c)

You will need a 32-bit version of Vista, not 64 bit.

d)

You will need to get the upgraded 64-bit version of the application.

146.

A structured set of data held in a computer, usually in a way that is accessible by multiple concurrent users is called a _____________?

a)

Database

b)

SQL

c)

Query

d)

Report

147.

A method of asking questions about the data stored in a database.

a)

Database

b)

SQL

c)

Query

d)

Report

148.

A graphical interface that allows users to query a database by filling in information on the form.

a)

Database

b)

SQL

c)

Form

d)

Report

149.

A field in a table that uniquely identifies a record.

a)

Record

b)

Primary Key

c)

Foreign Key

d)

Report

150.

A field that corresponds to the primary key field in another table.

a)

Record

b)

Primary Key

c)

Foreign Key

d)

Report

151.

Software that allows users to define, manipulate, retrieve, and manage data stored in a database. Examples are Microsoft SQL Server, Oracle Database, MySQL, and Microsoft Access.

a)

Data Modeling

b)

Operational Data

c)

Analytical Data

d)

Database Management System (DBMS)

152.

A design technique that organizes data in a database in an optimal way. This results in it being easier to add, remove, and update data without introducing errors.

a)

Report

b)

Normalization

c)

Form

d)

Query

153.

A method of accessing a database using forms that allow users to interact with the database.

a)

User Interface Access

b)

Programmatic Access

c)

Query Builder

d)

Direct Access

154.

A method of accessing a database directly using the database management system itself.

a)

User Interface Access

b)

Programmatic Access

c)

Query Builder

d)

Direct Access

155.

A method of accessing a database using custom computer programs.

a)

User Interface Access

b)

Programmatic Access

c)

Query Builder

d)

Direct Access

156.

A broad and open-ended analysis of extracted big data.

a)

Big Data

b)

Data Extraction

c)

NoSQL

d)

Data Mining

157.

The process of gathering and organizing Large amounts of data.

a)

Big Data

b)

Data Extraction

c)

NoSQL

d)

Data Mining

158.

Data that can be divided into discrete categories.

a)

Semi-Structured Data

b)

Unstructured Data

c)

Structured Data

d)

Big Data

159.

Data that doesn't follow a clear pattern.

a)

Semi-Structured Data

b)

Unstructured Data

c)

Structured Data

d)

Big Data

160.

Data that has some discrete categories but also other information that doesn't follow a clear pattern.

a)

Semi-Structured Data

b)

Unstructured Data

c)

Structured Data

d)

Big Data

161.

Database commands that change the structure, or schema, of the database.

a)

Data Manipulation Language (DML)

b)

Data Definition Language (DDL)

c)

Structured Query Language (SQL)

d)

Database Management System (DBMS)

162.

Database commands that modify the records within the database and not the schema itself.

a)

Data Manipulation Language (DML)

b)

Data Definition Language (DDL)

c)

Structured Query Language (SQL)

d)

Database Management System (DBMS)

163.

A computer language used by most relational databases for creating queries.

a)

Data Manipulation Language (DML)

b)

Data Definition Language (DDL)

c)

Structured Query Language (SQL)

d)

Database Management System (DBMS)

164.

An easy-to-read listing of the results of a query.

a)

Database

b)

SQL

c)

Query

d)

Report

165.

A data structure in a relational database that is comprised of fields (columns) and records (rows).

a)

Table

b)

SQL

c)

NoSQL

d)

Report

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