Ursa Major Solar's Sales operations director has noticed an increase in sales reps logging opportunities without products. The operations team then has to go back into each opportunity after the fact and add products.

Which configuration change should the system administrator make to help sales reps remember to add products to every opportunity?

Ursa Major Solar's newest product line has just been announced. The web form on the Ursa Major Solar website is generating a lot of leads where prospects have indicated interest in particular products. These leads are automatically imported directly into Salesforce.

Which two features should the system administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest?

Sales representatives at Ursa Major Solar are working on opportunities and need to see how their colleagues have effectively managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to allow for this?

Salesforce users at Ursa Major Solar complain that global search returns too many records.

Custom fields in the Lead object can be mapped to which two types of fields?

Ursa Major Solar has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle.

How should the system administrator configure Salesforce to meet these requirements?

Ursa Major Solar offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors.

What should the system administrator implement?

Ursa Major Solar wants the sales team to access information about Closed Won opportunities with a common competitor for all pending big deals.

Which set of features should the system administrator implement?

How should the system administrator implement biweekly notifications for sales reps that include opportunities that need attention based on the opportunity owner's last login, past due opportunities, and all opportunities that have not been updated in the last 30 days?

Ursa Major Solar sells through many different reseller networks. Each reseller's deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer.

How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?

Which two objects can be related to campaign members?

How can multiple Campaign records be associated with a single opportunity?

Which feature tracks how often a file is viewed?

Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline?

Ursa Major Solar provides various levels of customer support, based on the terms of the customer’s support level agreement. The VP of support wants an automated way to notify the support team when an unresolved case may violate the support level agreement.

Which feature should be used to alert support managers when a case is in jeopardy of violating the customer's support level agreement?

Ursa Major Solar has noticed an uptick in support cases that could be easily resolved if the customers had access to the proper documentation. Therefore, Ursa Major Solar wants to create a knowledge base where articles can be classified into categories.

What are two benefits of using Data Categories with Salesforce Knowledge?

Ursa Major Solar is looking to reduce support costs by allowing customers to work together to answer one another’s questions and solve problems

Which feature should a salesforce administrator use to allow its customers to interact with each other and share best practices?

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?

Support Representatives at Ursa Major Solar want the same technical engineer group to be associated with each new case.

What should a system administrator define to implement this requirement?

What is a potential benefit of using Suggested Solutions?

What Salesforce feature should a company implement to provide a method for its resellers to track their leads and opportunities?

A system administrator enables Case Feed Actions and Feed Items in Support Settings.

With the appropriate profile permissions enabled, what change will users see?

Ursa Major Solar wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.

Who should the system administrator use to set this up?

Web-to-Case

Sites using Experience Cloud (formerly Salesforce Communities)

Assignment Rules

Auto-response Rules

Case Escalation Rules

The sales director at Ursa Major Solar has a team of 50 sales reps located around the world. The sales director’s team uses the calendar feature in Salesforce to access the team's busy schedule. However, team members each log their all-day events differently and the sales director wants some uniformity.

How should a sales rep create an all-day event in Salesforce?

Ursa Major Solar is implementing Salesforce within its organization. All users at Ursa Major Solar have been loaded into the system but a small group of users have been identified to be the test users before full company adoption. These test users will provide feedback via Chatter to ensure all features and tools are adjusted to work for the company-wide deployment.

Which two actions allow the system administrator to limit Chatter access during roll-out to a subset of Salesforce users?

As Salesforce adoption has increased throughout Ursa Major Solar, the sales reps need access to the Salesforce mobile app while on the road. However, the Salesforce Mobile App needs to be customized to fit their needs.

Which two functions can be customized for the Salesforce mobile app?

Ursa Major Solar uses Outlook for its email needs. As Ursa Major Solar has begun to implement Salesforce, Sales Reps are concerned that Salesforce won’t integrate with Outlook and they will be forced to change email providers (which they don’t want to do).

What can the system administrator synchronize between Salesforce and Outlook using Lightning for Outlook?

The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards. How can this be done?

How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else?

Activities

Chatter Groups Features

Which option can be added to Outlook Publisher Layouts?

Lightning for Outlook Some users complain about the Record Type selection screen when creating new Opportunities.

What two actions should the administrator take to allow these users to bypass choosing a record type?

Salesforce Mobile App

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past.

What should an administrator configure to meet this requirement?

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