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InstantInkW1D1

Total questions: 14

Worksheet time: 7mins

Name
Class
Date
1.

A type of printer that uses a non-impact (keys don't strike the paper), photocopier technology. This type of printer uses a dry powder type of ink.

a)

LaserJet Printer

b)

InkJet Printer

2.

A type of printer that uses liquid ink that forms a digital image by spraying droplets of ink onto paper, plastic, or other substrates.

a)

LaserJet Printer

b)

InkJet Printer

3.

HP® Printers are powerful machines in a compact form. It  can print, copy and scan.​

This type of printer is most used by students as this is lightweight and affordable.​

a)

DeskJet

b)

Envy

c)

OfficeJet

4.

Is the capability of HP printers to print even if one of the two cartridges is removed from the printer.​

a)

Mono Cartridge System

b)

Single Cartridge Mode

c)

Single Use Cartridge

5.

HP®  Printers specializes in photos and colored documents. Most printers in this line can print, copy, fax and scan.

a)

Deskjet

b)

Envy

c)

OfficeJet

6.

HP® Printers feature huge capabilities in a small package. This all-in-one performance printers allows your small business to do much bigger things.​

a)

DeskJet

b)

Envy

c)

OfficeJet

7.

Bill Hewlett and Dave Packard’s first product was a Model 200A audio oscillator which was purchased by what animation studio?

a)

Warner Brothers

b)

Walt Disney

c)

Sony Pictures Animation

d)

Dreamworks

8.

A road map to how calls will be handled from the moment they enter the phone system to the end of the call.

a)

Call Outline

b)

Opening Spiel

c)

Troubleshooting Steps

d)

Call Flow

9.

This part of the printer helps the paper be fed in a straight manner, avoiding paper skew and other feeding problems.

a)

Control Panel

b)

Input Tray

c)

Paper Path Guides

d)

Paper Rollers

10.

HP believes that this is the key in making lives better

a)

Productivity

b)

Resourcefulness

c)

Sustainability

d)

Feasibility

11.

This part allows the user to scan, and thereby copy, print, or fax, multiple-page documents without having to manually replace each page.

a)

Automatic Document Feeder

b)

Automatic Duplexer

c)

Input Tray

d)

Scanner Bed

12.

Part of the printer that holds the cartridges.

a)

Ink Access Door

b)

Rear Access Door

c)

Duplexer

d)

Carriage

13.

The art of understanding and acknowledging a customer’s feelings and needs, before finding a solution that meets them.

a)

Assurance

b)

Paraphrasing

c)

Empathy

d)

Acknowledge

14.

This technique is used to gain clarification to ensure you have the whole story and that you understand it thoroughly so you can efficiently provide the resolution.

a)

Paraphrasing

b)

Troubleshooting

c)

Data Gathering

d)

Probing