WorksheetsInstantInkW1D1
Total questions: 14
Worksheet time: 7mins
A type of printer that uses a non-impact (keys don't strike the paper), photocopier technology. This type of printer uses a dry powder type of ink.
LaserJet Printer
InkJet Printer
A type of printer that uses liquid ink that forms a digital image by spraying droplets of ink onto paper, plastic, or other substrates.
LaserJet Printer
InkJet Printer
HP® Printers are powerful machines in a compact form. It can print, copy and scan.
This type of printer is most used by students as this is lightweight and affordable.
DeskJet
Envy
OfficeJet
Is the capability of HP printers to print even if one of the two cartridges is removed from the printer.
Mono Cartridge System
Single Cartridge Mode
Single Use Cartridge
HP® Printers specializes in photos and colored documents. Most printers in this line can print, copy, fax and scan.
Deskjet
Envy
OfficeJet
HP® Printers feature huge capabilities in a small package. This all-in-one performance printers allows your small business to do much bigger things.
DeskJet
Envy
OfficeJet
Bill Hewlett and Dave Packard’s first product was a Model 200A audio oscillator which was purchased by what animation studio?
Warner Brothers
Walt Disney
Sony Pictures Animation
Dreamworks
A road map to how calls will be handled from the moment they enter the phone system to the end of the call.
Call Outline
Opening Spiel
Troubleshooting Steps
Call Flow
This part of the printer helps the paper be fed in a straight manner, avoiding paper skew and other feeding problems.
Control Panel
Input Tray
Paper Path Guides
Paper Rollers
HP believes that this is the key in making lives better
Productivity
Resourcefulness
Sustainability
Feasibility
This part allows the user to scan, and thereby copy, print, or fax, multiple-page documents without having to manually replace each page.
Automatic Document Feeder
Automatic Duplexer
Input Tray
Scanner Bed
Part of the printer that holds the cartridges.
Ink Access Door
Rear Access Door
Duplexer
Carriage
The art of understanding and acknowledging a customer’s feelings and needs, before finding a solution that meets them.
Assurance
Paraphrasing
Empathy
Acknowledge
This technique is used to gain clarification to ensure you have the whole story and that you understand it thoroughly so you can efficiently provide the resolution.
Paraphrasing
Troubleshooting
Data Gathering
Probing
