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Communication & Conflict Resolution

Total сұрақ: 103

Worksheet time: 3hrs 43mins

Аты
Сынып
Күн
1.

The process of sending and receiving messages from others is ​ ​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Communication
Resolution
Mediation
Conflict resolution
2.

To make (someone) friendlier or less angry​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Conciliatory
Empathy
Defensive
Techniques
3.

A disagreement, dispute, or fight between people with opposing points of view​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Conflict
Interpersonal Skills
Leadership
Mediation
4.

The process of settling a conflict by cooperating and problem solving​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Conflict resolution
Leadership
Mediation
Teamwork
5.

Behaving in a way that shows that you feel people are criticizing you​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Defensive
Empathy
Conciliatory
Interpersonal Skills
6.

The skill of thinking about what it would be like in another’s place​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Empathy
Conciliatory
Techniques
Defensive
7.

The ability to relate to others in a socially appropriate, meaningful way​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Interpersonal Skills
Leadership
Teamwork
Conflict resolution
8.

The ability to motivate others to cooperate when completing a common task​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Leadership
Communication
Empathy
Mediation
9.

Intervention between conflicting parties to promote reconciliation, settlement, or compromise​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Mediation
Techniques
Conflict resolution
Leadership
10.

The act of finding an answer or solution to a conflict or problem​ ​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Resolution
Teamwork
Win-win solution
Communication
11.

Learning to effectively communicate, resolve conflicts and develop negotiation skills​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Teamwork
Conflict resolution
Interpersonal Skills
Mediation
12.

The methods or processes used to complete a task​ (a)  

Төмендегі сөздердің ішінен таңдаңыз
Techniques
Mediation
Interpersonal Skills
Conciliatory
13.
Which of the following is not a myth about anger?
a)
Getting angry is the only way to get things done
b)
There are many ways to deal with anger
c)
Strongly confronting angry people will back them down
d)
Ignore it and it will go away
14.
"Controlling yourself" includes which of the following techniques?
a)
Holding your breathe
b)
Negative self-talk
c)
Counting to three
d)
Relaxing
15.
Which of the following is one of the most effective anger management techniques?
a)
Think before you speak
b)
Get some exercise
c)
Respond rather than react
d)
Use humor
16.
Learning better ways to communicate is a useful technique for anger management.
a)
True
b)
False
17.
Which of the following is not one of the six types of difficult people?
a)
Uncooperative
b)
Consistent
c)
Lackadaisical
d)
Whining
18.
Which of the following is a strategy for dealing with difficult people?
a)
Stop wishing they were different
b)
Argue and don't acknowledge them
c)
Judge others prior to communication
d)
Listen to what is being said without keeping an open mind
19.

shy, not clearly stating what they want or how they feel

a)

Passive

b)

Passive-Aggressive

c)

Aggressive

d)

Assertive

20.

making demands and insulting others

a)

Passive

b)

Passive-Aggressive

c)

Aggressive

d)

Assertive

21.

makes demands of others while insulting them in a calm way

a)

Passive

b)

Passive-Aggressive

c)

Aggressive

d)

Assertive

22.

clearly states what they want and how they feel

a)

Passive

b)

Passive-Aggressive

c)

Aggressive

d)

Assertive

23.

Match the following

a)
1.

Refusal Skills

b)
2.

Conflict Resolution

c)
3.

Decision Making Skills

d)
4.

Problem Solving Skills

24.

Exchange of spoken or unspoken messages between people

a)

Feedback

b)

Verbal Communication

c)

Communication

d)

Nonverbal Communication

25.

A disagreement or argument that occurs due to misunderstandings

a)

Mediation

b)

Compromise

c)

Misunderstanding

d)

Conflict

26.

What causes a conflict?

a)

Misunderstandings

b)

Different Goals

c)

Different needs

d)

All of the above

27.
You heard that you friend is having a party and you were not invited.  You decided not to say anything and pretend everything is ok...which style of conflict resolution is this?
a)
avoidance
b)
separation
c)
compromise
d)
problem solving
28.
Your teacher tells you that if you continue not to bring a pencil to class, she will write you up every time.  You begin to bring a pencil.  What type of conflict resolution is this?
a)
accommodating to requirements
b)
avoidance
c)
separation
d)
problem solving
29.
You refuse to befriend a girl in your class that looks differently than you and appears to have a different religious preference.  This is:
a)
stereotyping
b)
racism
c)
mean
d)
prejudice
30.
You assume that the girls in your cooking group will know how to make brownies.  This is a:
a)
stereotype
b)
racist remark
c)
prejudice remark
d)
good assumption
31.
You pick the shortest student last for the basketball team.  This could be using a:
a)
measure of athleticism
b)
stereotype
c)
assumption
d)
conflict 
32.
a prejudice reaction that includes feelings of hatred or violence may be:
a)
stereotyping
b)
assumptions
c)
racism
d)
warranted
33.
Separation works if it is used as the:
a)
first option
b)
last resort
c)
response to authority
d)
constant threat
34.
Restating what the speaker says is called:
a)
listening
b)
speaking kindly
c)
feedback
d)
repeat back
35.
Active listening includes _____________ in the communication process
a)
the speaker
b)
everyone
c)
the listener
d)
eavesdroppers
36.
Sometimes it is necessary to interrupt.
a)
TRUE
b)
FALSE
37.
The most importart part of conflict resolution is:
a)
staying calm
b)
feedback
c)
active listening
d)
voicing your concerns
38.
Disagreements in relationships are normal and healthy.
a)
TRUE
b)
FALSE
39.

Which IS a method of conflict resolution?

a)

Yelling

b)

Meditation

c)

Debate

d)

Looking at both sides

40.

What's a good method for resolving conflict?

a)

Agree to their first proposal to calm everyone down

b)

Speak in "you" statements so they feel heard

c)

Explain your needs clearly

d)

Make it personal

41.

To resolve a conflict you need to...

a)

Find a middle ground

b)

Sacrifice some of your position

c)

Agree on a mutual end goal

d)

All of the above

42.

If a solution fails...

a)

You have failed

b)

The solution needs to be rethought

c)

You should work with someone else

d)

The other person has failed

43.

Your friend borrows your sunglasses and loses them. What should you do?

a)

Express anger and emotion

b)

Explain your feelings and ask for a replacement

c)

Address how they need to be better

d)

Lose their sunglasses in return

44.

You're being accused of breaking something you didn't. What should you do?

a)

Argue your case immediately.

b)

Figure out who broke the item.

c)

Make a plan to pay for the broken item.

d)

Stay calm, honest, and explain your side. Try to calm the other side.

45.

Where does conflict happen? Choose the best answer!

a)

At home

b)

At work

c)

At school

d)

Everywhere

46.

Which of the following is something you can control?

a)

Feeling disappointed

b)

Disagreeing with your parents

c)

Yelling at your best friend

d)

A difficult classmate

47.

Someone who must always get her way is most often viewed as:

a)

Selfish

b)

Persuasive

c)

Unintelligent

d)

Helpful

48.

You're upset with your mom for throwing away some of your old comic books. How should you tell her?

a)

"How could you do something so horrible?"

b)

"You have no right to touch my things!"

c)

"That was really mean and thoughtless."

d)

"I'm upset that you threw away my comics."

49.

A situation in which your words say one thing but your body language says another is

a)

An “I” Message

b)

A mixed message

c)

Body Language

d)

Active listening

50.

Briefly, what is happening here (emotion)?

4 lines
51.

When their is conflict, listening is very important

a)

True

b)

False

52.

When their is conflict, listening is very important

a)

True

b)

False

53.

Briefly, what is happening here?

4 lines
54.

Being right should be the end goal when in a conflict.

a)

True

b)

False

55.

Briefly, what is happening here?

4 lines
56.

All are examples of tips for managing conflict except:

a)

Being willing to forgive

b)

Control your emotions

c)

Pick your battles

d)

Bring things up from the past

57.

In one or two words, describe their emotions?

4 lines
58.

Is this a positive or negative nonverbal communication sign?

a)

Positive

b)

Negative

59.

In one or two words, describe her emotions.

4 lines
60.

Briefly describe what the middle person is thinking.

4 lines
61.

What is the action or state of including or of being included within a group or structure?

a)

diversity

b)

inclusion

c)

communication

d)

resolution

62.

What is being different?

a)

diversity

b)

inclusion

c)

communication

d)

resolution

63.

What is the process of exchanging messages?

a)

conflict resolution

b)

texting

c)

communication

64.

What is paying attention to hear what the sender is saying

a)

proximity

b)

nonverbal communication

c)

communication

d)

listening

65.

Match the following words to the correct definition.

a)

Verbal Communication

1.

The use of language and words to send and receive information

b)

Nonverbal Communication

2.

Includes methods used in addition to or as a substitute for language

c)

Communication

3.

The process of exchanging messages

d)

Body Language

4.

Use of the body instead of words to communicate

e)

Proximity

5.

The physical space between people

66.

We stated that many behaviors expected in the classroom are also expected in the workplace. What is an example of a behavior that is expected in both?

a)

Being on time

b)

Being respectful

c)

Producing great work

d)

All of the above.

67.

A large part of our communication is nonverbal.

a)

True

b)

False

68.

It is okay to hit someone you don't agree with.

a)

True

b)

False

69.

It is very important to remain calm when trying to fight fair.

a)

True

b)

False

70.

When you disagree with someone, it is always appropriate to deal with multiple concerns.

a)

True

b)

False

71.

It is important that each person in a conflict be willing to compromise.

a)

True

b)

False

72.

The ability to make good, quick decisions

a)

Persuasion

b)

Acumen

c)

Success

d)

Motivation

73.

The ability to recover quickly from difficulties

a)

Savvy

b)

Resilience

c)

Logic

d)

Independence

74.

Moral principles that govern a persons behavior

a)

Attitude

b)

Attentiveness

c)

Ergonomics

d)

Ethics

75.

The ability to use your time effectively

a)

Time Management

b)

Success

c)

Supervision

d)

Reliability

76.

The ability to observe and evaluate your own behavior

a)

Self-Monitoring

b)

Motivation

c)

Independence

d)

Attentiveness

77.

Dealing with relationships or communication between people

a)

Listening

b)

Obstacle

c)

Ergonomics

d)

Interpersonal

78.

To be aware of, control, and express one's emotions

a)

Conflict Management

b)

Indepedence

c)

Enthusiasm

d)

Emotional Intelligence

79.

Able to be trusted

a)

Self-Monitoring

b)

Ethics

c)

Reliable

d)

Acumen

80.

Cause someone to do something through reason or argument

a)

Persuasion

b)

Savvy

c)

Persistence

d)

Conflict Resolution

81.

Paying close attention to something

a)

Enthusiasm

b)

Customer Service

c)

Logic

d)

Attentiveness

82.

A set of circumstances that makes it possible to do something

a)

Obstacles

b)

Opportunity

c)

Savvy

d)

Motivation

83.

The process of talking about a conflict and deciding how to reach a compromise is called

a)

Compromise

b)

Negotiation

c)

Gossip

d)

Perception

84.

Each person gives up something in order to reach a solution that satisfies everyone is called?

a)

Negotiation

b)

Conflict

c)

Compromise

d)

Tradition

85.

To talk to people about someone else's personal life or private business is called?

a)

Compromise

b)

Negotiation

c)

Communication

d)

Gossip

86.

An opinion about people that is formed without facts or knowledge is called?

a)

Thought

b)

Idea

c)

Prejudice

d)

Feedback

87.

Using one's senses to get information about one's environment is called?

a)

Participation

b)

Precipitation

c)

Practice

d)

Perception

88.

Someone who restates what the speaker says to make sure the message is understood is called

a)

Active Listener

b)

Passive

c)

Assertive

d)

Aggressive

89.

A custom or belief is called?

a)

Tradition

b)

Compromise

c)

Stereotype

d)

Conflict

90.

You can show someone that you have understood by providing them

a)

A gift

b)

Feedback

c)

A smile

d)

A nod

91.

_______ is to shut out or ignore opinions and beliefs that are different from their own.

a)

placating

b)

prejudice

c)

closed mind

92.

______ pattern of communication in which people accuse others for everything that goes wrong.

a)

blaming

b)

placating

c)

distracting

93.

________ are statements that use I to express your thoughts, feelings, and ideas.

a)

I statements

b)

You statements

c)

Resolution

94.

_________means you give the sender some type of sign you are listening.

a)

passive listening

b)

active listening

c)

reflecting

95.

Where does conflict happen? Choose the best answer!

a)

At home

b)

At work

c)

At school

d)

Everywhere

96.

Which approach would be best in this situation? You are confronted by an angry but calm coworker who is frustrated that you keep parking in his parking spot. You did not realize that the parking spot was hers.

a)

Avoid

b)

Accommodate

c)

Control

d)

Compromise

97.
Which is a form of nonverbal communication?
a)
writing a letter
b)
listen to a speech
c)
smiling
d)
texting
98.
Which of the following is NOT generally a cause of conflict?
a)
personality clashes
b)
listening to a speech
c)
smiling
d)
angry tone of voice
99.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
100.

Someone who values their goals over relationships and will seek to achieve their goals even sacrificing relationships.

a)

Avoiding person

b)

Accommodating person

c)

Competing person

d)

Collaborating person

101.

Decide which conflicts are important to you,and avoid getting into the conflicts that aren't important.

a)

Take a break

b)

Values

c)

Pick Your Battles

d)

Emotions

102.

Everyone has a right to his or her own opinion.You shouldn't feel the need to always change other people's opinion.

a)

Other Behaviors

b)

Respect different opinions

c)

Disagreement

d)

Values/items

103.

Is the ability to understand or identity with the ideas or feelings of another person or group.

a)

Walk Away

b)

Negotions

c)

Body Language

d)

Empathy

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