WorksheetsTAF HIGHPOINT SUPER QUIZ
Total questions: 16
Worksheet time: 11mins
Which of the following is our mission statement?
To achieve absolute customer satisfaction by providing caring professional service and quality goods
Our mission is to achieve absolute customer satisfaction by providing caring and professional service and quality goods
Our mission is to achieve absolute customer satisfaction by providing caring professional service and quality products
The mission is to achieve absolute customer satisfaction through providing good service and high quality products.
FAB - Which of the following are NOT an Advantages of a vortex sock?
Prevents blisters
Moisture wicking fibres
Keeps the feet dry/sweat free
Added cushioning
Which of the following is greet and seat rule 5?
I will use ACAV to handle objections raised
I will handle any objections raised
I will bring out 3 pairs of shoes, a fitting solution & FAB
I will do a handstand for every customer I fit
I will bring out 3 pairs of shoes and add value by FABBING
Select which of the following are characteristics of shoes? (HINT: you can select as many as you like but all have to be correct to get points)
Stability
Traction
Shock Absorption
Cushioning
Breathabilty
What is ACAV?
Acknowledge, Clarify, Address, Verify
Acknowledge, Confirm, Address, Verify
Address, Clarify, Acknowledge, Validate
Which of the following is not an assumptive closing statement?
Would you like to take the socks as well?
Take those off and I will waterproof them for you.
Are you happy with those?
All of them are assumptive closes
Which of the following KPI targets are correct?
Multi Sales (8%)
Fitting Solutions (9%)
MYFIT Usage (80%)
MYFIT Sign up (50%)
Multi Sales (6%)
Fitting Solutions (10%)
MYFIT Usage (90%)
MYFIT Sign up (50%)
Multi Sales (8%)
Fitting Solutions (9%)
MYFIT Usage (80>100%)
MYFIT Sign up (80%)
Multi Sales (8%)
Fitting Solutions (9%)
MYFIT Usage (80>100%)
MYFIT Sign up (90%)
Which Fitting Solution does the following FAB describe?
Feature: Dual density cushioning pods
Advantage: enhanced cushioning and responsiveness
Benefit: Gets you moving further and faster on your runs
New balance 880 v12
Comfort insole
Response insole
Vortex sock
Which of the following is not an acceptable greeting?
"What are you upto this weekend?"
"Hey how are you going?"
"Looks like you've got your hands full."
"This is the latest update of (brand/model)"
Select the Benefits (FAB):
This will help prevent odour
great for preventing blisters
Great for reducing sweat
It's antibacterial
Will help reduce that swelling you experience on a run
At what point of your greet and seat process should you be suggesting fitting solutions?
When the customer complains about sore or sweaty feet.
When you bring out your 3 pairs of shoes.
When the customer takes their socks off
When your going through the myfit results with your customer.
when customer has the shoes on and there are fitting objections raised.
Which are the four components of all shoes?
Upper
Insole
Midsole
Outsole
Upper
Outer
Midsole
Outsole
Upper
Insole
Outsole
Interior
Upper
Outsole
Interior
Midsole
What are the 3 Last shapes for midsoles? and which midfoot do each suit?
Straight Last - for narrow feet
Semi curved Last - for standard width
Curved Last - for wide feet
flat last - for wide feet
semi curved last - for standard feet
Curved Last - for narrow feet
Straight Last - for high instep
Semi Curved Last - for neutral instep
Curved Last - for shallow instep
Straight Last - for flat arch
Semi Curved Last - for low to high arch
Curved Last - for high arch
Which of the following are correct examples of addressing your customer's objections? for the following concern:
"These are out of my price range (too expensive)"
These are $50 more then your previous shoes, lets pop this other pair on your other foot which is $30 less and compare them
Thats ok because you're now a myfit rewards member we can take $30 off now instead of when you shop next time.
No worries do you have a seniors card we offer 5% off for seniors?
These are $30 more then your previous shoes, however because your now a Myfit rewards member you will receive a $30 voucher on your next pair of shoes (if spending over $300)
These are $50 more then your previous shoes, but you did say they weren't as comfortable as these ones your trying on, they will offer much better support then your previous shoes.
How would you handle a time objection
"I don't have a lot of time today to get fitted"
Mondays are always a chaotic day. How much time do you have? well I could quickly measure you up and we could try a couple of shoes on, which will take us only 10 mins. How does that sound?
That's okay I am quite busy myself at the moment. Perhaps you can come back another time.
Yes life can get busy. How much time do you have? What is your shoe size i can run back and select a few options based on some of our best sellers.
Pffft what a waste of time, why even bother coming in.
Which of the following is our mission statement?
To achieve absolute customer satisfaction by providing caring professional service and quality goods
Our mission is to achieve absolute customer satisfaction by providing caring and professional service and quality goods
Our mission is to achieve absolute customer satisfaction by providing caring professional service and quality products
The mission is to achieve absolute customer satisfaction through providing good service and high quality products.
