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WorksheetsConflict Resolution
Total questions: 60
Worksheet time: 2hrs 43mins
When you disagree or quarrel with someone, you are in ________ with them
conflict
cooperation
influence
negotiation
When you agree or work with someone, you are ______________
cooperating
in conflict
negotiating
treaty
In order for countries to come into conflict or cooperation with each other, certain ________________ must exist
conditions
motivations
actions
negotiations
While conditions are the circumstances that exist, ______________ are the reasons or goals that cause a country to act
motivations
conditions
actions
negotiations
Conflict and cooperation occur when conditions and motivations push countries toward _____________
actions
conditions
motivations
conflict
Which of the following is the correct order of the negotiation process?
(1) definition of ground rules, (2) preparation and planning, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1)preparation and planning, (2) definition of ground rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1) preparation and planning, (2) definition of ground rules, (3) bargaining and problem solving, (4) clarification and justification, and (5) closure and implementation
(1) definition of ground rules, (2) preparation and planning, (3) bargaining and problem solving, (4) Not this answer (5) closure and implementation
You and your neighbour have been in conflict over a broken fence. Your neighbour thinks you should pay for fixing it because it is on your property, but you think the neighbour should pay for the repair because his dog was the one who damaged it. You and your neighbour have had a good relationship for years and you would both like to resolve this in a way that hurts your relationship the least. The BEST third-party that could participate in this negotiation process is ___________.
a facilitator
a mediator
none of the above
all of the above
Integrative negotiations implies a "win-win" situation and involves compromise and cooperation to create value and invest in long-term relationships.
True
False
A discussion to reach a solution to a conflict is called as _________.
compromise
walk away
collaboration
negotiation
When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?
understand
talk
diagree
smile
Someone who must always get her way is most often view as:
selfish
persuasive
unintelligent
helpful
Behaving in a way that shows that you feel people are criticizing you (a)
The ability to relate to others in a socially appropriate, meaningful way (a)
The ability to motivate others to cooperate when completing a common task (a)
shy, not clearly stating what they want or how they feel
Passive
Passive-Aggressive
Aggressive
Assertive
makes demands of others while insulting them in a calm way
Passive
Passive-Aggressive
Aggressive
Assertive
clearly states what they want and how they feel
Passive
Passive-Aggressive
Aggressive
Assertive
Refusal Skills
Conflict Resolution
Decision Making Skills
Problem Solving Skills
Which is NOT a method of conflict resolution?
Negotiate
Investigate
Mediate
Win-Win Attitude
Which IS a method of conflict resolution?
Yelling
Meditation
Debate
Looking at both sides
Which of these counts as a conflict?
A fight
Two competing ideas for a project
Schedule conflicts
All of the Above
What's a good method for resolving conflict?
Agree to their first proposal to calm everyone down
Speak in "you" statements so they feel heard
Explain your needs clearly
Make it personal
You can't go wrong if you are...
Honest
A good debater
On time
More informed
To resolve a conflict you need to...
Find a middle ground
Sacrifice some of your position
Agree on a mutual end goal
All of the above
If a solution fails...
You have failed
The solution needs to be rethought
You should work with someone else
The other person has failed
After finding a solution...
Accept it, regardless of results
Work so it fails to prove you were right
Check in later to see if everyone is happy with it
Carry it out for a day to see if it works immediately
Your friend borrows your sunglasses and loses them. What should you do?
Express anger and emotion
Explain your feelings and ask for a replacement
Address how they need to be better
Lose their sunglasses in return
You're being accused of breaking something you didn't. What should you do?
Argue your case immediately.
Figure out who broke the item.
Make a plan to pay for the broken item.
Stay calm, honest, and explain your side. Try to calm the other side.
Compromising is described as:
Win / Win
Win / Lose
Win some / Lose some
None of the Above
Ahmed had an issue with his manager. Instead of talking to him, he called in sick and stayed home today. Ahmed is using:
Competing
Avoiding
Compromising
Accommodating
Ali and Zain had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of:
Ego Conflict
Task Conflict
Personality Conflict
Zahid has to give up on his point of view in a group meeting because he wanted to make sure his team members are all agreeing without delaying the project. This is an example of:
Accommodating
Collaborating
Competing
Avoiding
Which of the following is something you can control?
Reaction of a colleague
Yelling at your colleague
Traffic jams
A difficult boss
Which emotion is the worst when trying to resolve conflict?
Sadness
Amusement
Rage
Confusion
What is one of the most extremely important skill in resolving a conflict?
Talking
Showing your emotions
Listening
Arguing
A discussion done to reach a solution to a conflict is called:
Negotiation
Empathy
Compromise
Argument
All are ways to avoid conflict except:
Respect different opinions
Take a break
Empathy
Pick up a fight
What is a way to resolve conflict?
Talking out your anger on someone else
Yell at each other
compromising
Fighting
Which of the following is something you can control?
Feeling disappointed
Disagreeing with your parents
Yelling at your best friend
A difficult classmate
What does conflict resolution mean?
how to talk about a problem and be friends after
how to find the key to life, the universe, and ultimate power
how to find a peaceful ending to our conflicts, fights, or problems.
how to win fights against your friends
What are positive ways we can calm down? (choose all you think are correct)
punch a pillow
yell at someone
take deep breaths
listen to music
What is "attitude"?
I don't know
your positive energy, and your smile
what you give your dad after he takes your laptop
how your body acts, and what people see
Is it okay to feel angry?
Maybe
Yes
No
Never. Santa Claus will not come
What is true about conflict resolution? (choose all that you think are correct)
Resolving conflicts is not always easy
Big conflicts can start from small problems
Sometimes it is okay to not talk, and wait until later
It is good if you stay quiet and never talk
Is it okay to hurt other people's feelings because we are hurt?
Sometimes
No
Yes
Never
