NEW
Font size
S
M
L
XL
WorksheetsS | M05 Post-exam
Total questions: 40
Worksheet time: 40mins
Name
Class
Date
1.
An employee is terminated for repeated violations of employer policy. How does this type of separation impact severance payments?
a)
It reduces the amount of compensation the employee receives.
b)
It requires outplacement support to help the employee find a new job.
c)
It depends on country law and whether compensation is required.
d)
It depends on whether the employee has accrued but unused vacation.
2.
Which measure is an indicator of employee engagement?
a)
Numerous long-term employees in the company
b)
High number of applicants being referred by current employees
c)
High number of employees using internal social media
d)
High number of employees enrolled in continuing education programs
3.
Which measure correlates to a decrease in employee engagement?
a)
Decrease in voluntary turnover
b)
Increased participation in employee opinion surveys
c)
Increased demand for higher wages
d)
Decrease in revenue per employee
4.
Why is it important to engage managers and supervisors when creating employee engagement policies?
a)
They are responsible for communicating the policy.
b)
It is not courteous to exclude colleagues.
c)
It could affect performance appraisals.
d)
They may be responsible for implementing the policy.
5.
What is the term for the agreement to not share or make public information that has been disclosed to an organization?
a)
Right to privacy
b)
Conflict of interest
c)
Confidentiality
d)
Anticorruption
6.
What HR-directed policy initiative could best help resolve work/life balance conflicts for female employees?
a)
Revising promotion policies
b)
Instituting mentoring programs
c)
Providing flextime and parenting leave benefits
d)
Initiating diversity awareness training
7.
What is the primary purpose of a health and safety audit?
a)
To determine if policies are being followed
b)
To assess the soundness of a policy
c)
To identify more appropriate risk management strategies for identified risks
d)
To update health and safety programs to reflect new technologies
8.
What are the factors in the risk equation?
a)
Probability of occurrence and magnitude of impact
b)
Rate of emergence and degree of impact
c)
Probability, magnitude of impact, and risk tolerance
d)
Rate of emergence and prevalence
9.
Why is it important for organizations to manage conflicts with employees?
a)
To help employees who, because of cultural norms, will not resolve conflicts on their own
b)
To sustain trust among all employees
c)
To decrease the number of interpersonal conflicts that occur in the organization
d)
To increase respect among employees for managers and supervisors
10.
What is the best definition of duty of care?
a)
Due diligence in hiring and firing
b)
Preserving employees from injury due to work site incidents
c)
Obligation to protect employee health and safety
d)
Taking steps to identify threats to global assignees
11.
What is the best definition of a sustainable employee relationship?
a)
Employees exhibit high levels of job satisfaction.
b)
Employers are able to operate profitably and offer full employment for the foreseeable future.
c)
Economic benefits to the employer and the employee are in balance.
d)
Employees, society, and employers can expect to achieve their goals well into the future.
12.
An employee is going to be terminated. It is most important for the HR professional to determine:
a)
whether there is proper documentation.
b)
what the timing of dismissal will be.
c)
how the employee will be notified.
d)
who will conduct the dismissal.
13.
What HR risk management action contributes directly to a business continuity effort?
a)
Training staff in first aid
b)
Communicating evacuation plans to all employees
c)
Developing channels to facilitate reporting threats
d)
Maintaining succession plans
14.
What ER tactic is based on the principle of high employee involvement?
a)
Employees are regularly rotated into supervisory roles on a shop floor.
b)
Management makes significant workplace changes based on employee suggestions in an annual survey.
c)
Employee representatives vote on outsourcing a production function.
d)
A software development team determines how it will manage a project.
15.
Where can an HR professional have the most impact in shaping and driving an individual employee’s engagement?
a)
In daily work transactions
b)
During the initial interview process
c)
At critical touchpoints in the employee life cycle
d)
During performance reviews
16.
What is a direct benefit of conducting employee surveys?
a)
Improved individual employee performance
b)
Increased skills of HR staff
c)
Decreased labor strikes
d)
Early identification of workforce issues
17.
What is the FIRST step in locating a third-party vendor to handle an employee assistance program?
a)
Create an RFP.
b)
Conduct on-site visits.
c)
Analyze needs and define goals.
d)
Contact potential vendors.
18.
Which of the following is NOT an outcome of employee engagement?
a)
Employees are motivated by pay increases.
b)
Employees have pride in their employer.
c)
Employees stay longer with the organization.
d)
Employees work extra to deliver excellent performance.
19.
What is the first disciplinary action a supervisor should take in dealing with an employee's repeated tardiness?
a)
Temporary demotion
b)
Problem solving and open dialogue
c)
Suspension
d)
Oral warning and a reduction in pay
20.
The employees have expressed dissatisfaction with rigid starting times, a lack of recognition for their work, and poor communication between managers and employees. The company can improve communication between management and employees by:
a)
increasing employee challenges and responsibilities.
b)
instituting an employee suggestion system.
c)
providing flexible work hours.
d)
directing employee concerns to the appropriate channel.
21.
What is the goal for employee action committees?
a)
To develop skills in responding to and acting on direct feedback
b)
To foster a team-based work environment
c)
To provide unfiltered feedback that surveys often don′t capture
d)
To provide senior management with information about employee activities
22.
What is the purpose of employee suggestion systems?
a)
They are often used as a follow-up to a survey and can provide an in-depth look at specific issues raised during
b)
They offer individual employees the opportunity to provide management with ideas for improving the workplace
c)
Management asks questions about project work and encourages employees to share their accomplishments
d)
They provide multiple channels for open dialogue such as online tools, in-person meetings, phone calls or a written
23.
What should an organization do to help its health and safety management program succeed?
a)
Develop a reward and recognition plan to encourage employee participation.
b)
Make employees' health and safety records part of their annual performance appraisal.
c)
Require that all employees participating in the program take a medical exam.
d)
Penalize employees not participating in the program.
24.
HR′s role in supporting occupational health and safety law compliance includes all of the following EXCEPT:
a)
enforcing record keeping procedures.
b)
notifying agencies or authorities of occupational accidents.
c)
conducting risk assessments.
d)
correcting potential safety hazards.
25.
The psychological tests most frequently used in business are
a)
stress tests.
b)
graphology tests.
c)
personality disorder tests.
d)
honesty tests.
26.
An employer can take disciplinary action against an employee's off-duty conduct if
a)
the employer disapproves of the employee's social activities.
b)
the employee engages in the conduct while on paid leave from the company.
c)
the employee's political activities are in conflict with senior management's political views.
d)
the conduct negatively affects the organization's reputation.
27.
Which of the following statements is the BEST description of most flextime arrangements?
a)
A program that allows workers to start and stop work whenever they choose, so long as they work 8 hours per day and they are present during the core time
b)
A program that allows workers to set their own hours and work less than a full day if they choose
c)
A program which allows people to set their own hours, but they must follow them after they've been set
d)
A program that allows workers to work as many hours as they want to each day, so long as they have 40 hours per week
28.
Accident statistics indicate that the employees MOST LIKELY to be involved in accidents are
a)
employees in the chemical industry.
b)
new employees.
c)
clerical and blue-collar employees.
d)
older employees.
29.
Which of these policies is BEST suited to minimize violence in the workplace?
a)
Require angry workers to leave the premises.
b)
Communicate pay increases in private.
c)
Avoid disciplining employees in public.
d)
Terminate employees only at the end of a week.
30.
The major disadvantage of task specialization is that highly specialized jobs
a)
involve a lengthy work cycle
b)
require more training and experience to master the skills.
c)
cause boredom because they're highly repetitive.
d)
give workers excessively high levels of personal responsibility.
31.
Of the following, the BEST predictor of employee job satisfaction is
a)
supervisor's management style.
b)
overall productivity
c)
employee temperament.
d)
equitable rewards.
32.
Task specialization usually
a)
decreases alienation and boredom.
b)
reduces productivity and efficiency.
c)
reduces absenteeism and turnover.
d)
decreases training time.
33.
Which of the following principles is NOT part of an effective disciplinary system?
a)
The organization should have definite policies and procedures
b)
The responsibility to initiate disciplinary action should be delegated to the employee relations specialist.
c)
Employees should receive consistent treatment.
d)
The rules should be communicated to all employees.
34.
What is the MOST prevalent problem associated with the use of employee attitude surveys?
a)
Surveys are administered in-house.
b)
Employees are informed of survey results.
c)
Surveys are administered prior to management perceiving a problem.
d)
Survey results are not responded to by management.
35.
Giving workers greater authority and discretion by allowing them to perform functions previously reserved for higher levels of management is called
a)
multiskilling.
b)
horizontal loading.
c)
cross-training.
d)
vertical loading.
36.
Investigations of fraud that involve senior management should be conducted by
a)
a panel of supervisors.
b)
a committee of employees who have no leadership responsibilities.
c)
outside investigators.
d)
the company's legal counsel.
37.
The MOST effective method of preventing computer breaches via the Internet is to use
a)
licensed software.
b)
a modem alarm.
c)
a virus detector.
d)
a firewall.
38.
How should the responsibility for safety be assigned in an organization?
a)
Safety is top management's sole responsibility.
b)
Safety is a management function and belongs to all managers, including supervisors.
c)
Everyone should feel some responsibility, but one person should be expressly assigned.
d)
Everyone should be equally and totally responsible for safety.
39.
Workers’ compensation benefits are provided
a)
for an approved work-related accident or illness.
b)
only in cases where the organization’s safety and health rules are deemed negligent.
c)
only to workers in the construction and other “heavy” work industries.
d)
for off-the-job injuries.
40.
What organization will be most effective at managing risk?
a)
An organization that has a highly compartmentalized structure
b)
A firm known for its rapid response to business crises
c)
A firm that includes the issue of risk awareness in its onboarding process
d)
A firm that rewards managers based on decreasing numbers of compliance issues
Reset
