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WorksheetsTQM, Operations and HRM
Total questions: 25
Worksheet time: 12mins
Ways to increase productivity
motivate the workers
hire a manager
use more advanced technology
train the workers
Which two of these statements are correct...
Quality control is the process of managing for quality
Quality assurance is the process of managing for quality
Quality control is used to verify the quality of the output
Quality assurance is used to verify the quality of the output
the ratio of outputs to inputs during production
production
level of production
productivity
Ways to increase productivity
motivate the workers
hire a manager
use more advanced technology
train the workers
producing output at the highest ratio of output to input
effectiveness
efficiency
labor intensive
capital intensive
Productivity of an organization is equal to ?
Output / Input
output x Input
Input / Output
Output - Input
Due to Increased Productivity workers can get ____ ?
Punishment from employer
Sickness
Half of the salary
Higher salary and reduced working hours
which of the following factors responsible for increase in productivity ?
Improved raw materials
Better technology
Good working conditions
All the above
What is an incentive paid to employee ?
Payment given to increase greater output
punishment given for absence
punishment given for disobidience
Salary deducted for poor performance
Two likely features of a tall organisational structure would be...
Few layers in hierarchy + narrow spans of control
Few layers in hierarchy + Wide spans of control
Many layers in hierarchy + narrow spans of control
Many layers in hierarchy + wide spans of control
Which of these methods is LEAST likely to provide insights into the personality of an applicant
Selection Panel
Interview
Psychometric Test
Job Application Form
A likely benefit of a business paying its sales staff mainly through commission is...
Under-performing sales staff may leave
Payroll costs will be more closely associated with sales achieved
Fixed costs will rise as sales rise
Levels of customer loyalty will rise
Which of the following would be the most appropriate HR Objective for a business wanting to ensure that investment in employee training is not wasted?
Limit employee pay increases to the rate of inflation
Reduce the number of industrial disputes
Increase the use of external recruitment
Reduce labour turnover to well below the industry average
In which of the following situations is a business likely to experience significant HR issues?
Low labour turnover and low staff retention
low labour turnover and high staff retention
high labour turnover and low staff retention
high labour turnover and high staff retention
Which of the following would be LEAST likely to be effective in reducing staff absenteeism?
Introduction to Flexbile Working
Requiring staff to work longer to cover absent colleagues
Making jobs more interesting/challenging/varied
Paying staff significant bonuses for good attendance
Which one of these is not a HR objective?
Diversity
Training
Employee engagement and development
Reducing Costs
This is when an employee improves their work related skills and knowledge.
Recruitment
Training
Dismissal
Payroll
This is about treating people as individuals and considering their needs.
Recruitment
Training
Diversity
Number, skills and location of employees.
Labour t (a) measures the number of employees leaving as a percentage of the average size of the workforce in a given period of time.
These organisations have many levels of hierarchy. The span of control is narrow and there are opportunities for promotion. Lines of communication are long, making the firm unresponsive to change. Which structure is this?
Hierarchical
Flat
Matrix
This is the process of passing authority down the hierarchy from a manager to a subordinate.
Delegation
Authority
Span of Control
Responsibility
Which of these is an advantage of centralisation?
More bureaucratic
Improves staff motivation as employees feel empowered
Decisions that are made are closer to the customer
Easier to implement common policies
Which of these organisational structures have better communication?
Flat
Tall
Functional
Which one of the following structures is likely to be used if the item is project based?
Functional
Flat
Tall
Matrix
A broad statement of the purpose, scope, duties and responsibilities of a particular job is called a________
Job description
Job Analysis
Job Specification
Job Alignment
