The process of selling products and/or services in order to earn a profit.

People who purchase goods or services from a business.

Items that you can purchase from a store are ___ items.

What kinds of things does a manufacturer produce?

Which of these best describes a grower of corn?

The majority of retailers are

A term that describes a service.

Buys large quantities of products from the manufacturer and then sells smaller quantities to retailers.

They produce finished products, such as clothing, light bulbs and frozen pizza.

The type of channel that provides integrated shopping experiences between online, in-store, and alternate locations.

What is the term that is used for reducing the price on an item to encourage sales?

____ refers to the help, information and recommendations that company representatives give to people who explore or buy its products or services.

____ is defined as the measure of how happy a customer is with specific transaction or their overall experience with the retailer.

Questions that get you a short response or answer, such as yes or no.

Refers to recommending additional products that compliments a customer's purchase.

Occurs when there is an extra value to be explained, or when a customer has shared information perhaps that they what a feature not already included in the item they are currently looking at purchasing.

Marketing programs that provide incentives to repeat customers.

It's okay to talk loudly to explain that a credit card transaction has been denied.

You should politely explain to the customer that the transaction has been denied and that they need to leave the building.

You should politely explain to the customer that the transaction has been denied and that they can use another form of payment for the transaction.

Products that a retailer has available for sale are referred to as?

A machine-readable series of parallel lines that create a unique item identifier.

A system that is used when a customer purchases an item, typically at checkout lanes. It keeps the stock on hand up to date.

Someone is in the store buying paint for updating their living room. What would be a good suggestive selling item?

A document that a business has that outlines the positions in a company and the requirements and expectations for each position.

Items that last a long time and are typically found in the center aisles of the store.

Other than the sales floor, where is a businesses inventory kept?

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called?

The process of automatic or manual ordering to meet product demands is called?

____ is a cost caused by deliberate or unintentional human actions.

What percent of shoplifting is due to employee theft?

These devices are specifically intended to attach to clothing in order to prevent theft and they require a special tool to remove.

What is the specific term for the situation when a customer purchases a new item and then returns an old, damaged, similar item using the new items receipt?

Shoplifting is a chronic, expensive problem in the retail industry. In 2016, shoplifting losses were around?

Which agency o law protects employees against hazards in the workplace?

Which of the following is a proper lifting technique?

If you find food or liquid on the floor, what is the first thing you should do?

What should you do if you come across broken glass?

What should you do if there is an electrical hazzard?

What should you do if a display topples on to a customer?

Ranking tasks in order of importance.

What is a SMART goal?

Defined as an interconnected group of people.

A succinct, persuasive sales pitch that can be delivered in a time span of about 30 seconds.

A document that you create that shows your education, work history and skills.

What should you do after your interview?

How soon should you send a thank you note from your interview?

How early should you show up to the interview site?

I'm ready to take the Retail Merchandising Test