personal communication is most critical because it is influenced by

culture and directness.

(a)  

associated with the carrier of the message, which may be face to

face, telephone or letter.

(a)  

reaction to the conversation as an indication of attentiveness

includes clarification of misunderstood statements.

(a)  

Is the ability to communicate with all people with whom the leader comes into regular

contact; the ability to communicate continuously.

(a)  

related to the time, place, and situation in which the conversation

occurs.

(a)  

It is an important aspect in communication that can reinforce some behavior and extinguish others.

(a)  

must devote full attention to the speaker.

(a)  

Effective communication requires that one is alert to the many nonverbal cues expressed by listeners. These include posture, gesture, facial expression, tone and words.

(a)  

occurs when a listener fails to hear the message because of

external (noise) or internal (something in mind) interference.

(a)  

To ensure communicative clarity, formulate your thoughts before speaking and be aware of the verbal and nonverbal feedback from your listeners.

(a)  

like attitudes, prejudice, and personality can get in the way of effective communication.

(a)  

like values, beliefs, customs and attitudes shared by a group of people.

(a)  

Communication may fail because of attitudes or behaviors of both sender and receiver. Giving your opinion may tell the other person that you are judging his or her values.

(a)  

is the desire to be accepted and treated well by others in accordance with his/her status.

(a)  

prevent effective communication. Deafness or hearing loss, impaired vision, or speech disabilities can affect the way messages are sent or received.

(a)  

An effective listener is as actively involved in the conversation as the speaker.

(a)  

is the process, tools, and techniques to manage the people's side of change to achieve the required business outcome.

(a)  

Refers to the variety of differences between people in an organization. It also encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, background and more.

(a)  

a set of values and norms, standard for behavior and expectations that influence the interaction of organization members in order to achieve their set mission, vision, goals and objectives.

(a)  

is the desire to move up the social ladder, higher economic level, higher job position, position of respect in family or community.

(a)  

means one must have financial stability and that he/she must be able to stand on his/her own two feet.

(a)  

is how confrontational and dominant individuals should be in social relationships.

(a)  

is the amount of effort which must be put into minimizing gender discrimination and role inequalities

(a)  

is how much society should encourage and reward people for being kind, fair, friendly and generous.

(a)  

is how much individuals should be rewarded for improvement and excellence.

(a)