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WorksheetsCredit Balance Refund
Total questions: 21
Worksheet time: 4mins
This process refers to the request that a customer submits within the support site for Wolters Kluwer to send them the accumulated credits through the available modes.
(a)
This refers to the tab or option that the customer must click in MY INFORMATION to request in processing their credit on account.
(a)
The process of credit balance refund is available for ALL ATX, TAXWISE and Refunds Today customers who have renewed their tax software/program.
TRUE
FALSE
It is the main document submitted in the support site to request for the credits to be sent out via check.
W9
1099 MISC
1040
1041
The W9 submitted in the support site is valid for how many months? Answer in words.
(a)
It is a symbol beside the dollar sign that indicates that the amount showing up in the page refers to the available credits on the account
-
*
=
+
This refers to the general type/mode used to process the credit balance refund
(a)
Check run occurs every (a) .
The credits accumulated could be reversed in customer's credit card or ACH on file.
TRUE
FALSE
Check release occurs every (a)
Checks are generally made payable to the name of the account owner.
True
False
Company XYZ cannot encash their check due to the name on the check. Customer would like the check to be made payable to the account owner's name. This requires their (a) name changed.
This process refers to the mode in which the check is voided and reissued and customer prefer to receive their check via trackable method.
(a)
(a) is the posting key used to indicate that a lite item is a posted credit
Choose the following information that should be present in the shipping label when requesting a check to be reissued.
Email address of the customer
TIN/SSN
Date Request
Name of the customer
Address
The original copy of the completed affidavit for altered check/s should be sent to BMO via trackable method like (a) .
Customer confirmed that the check they requested was mailed in their old address. To void the initial check, Customer Support must complete a (a) .
The status in SFS workflow synonymous to REJECTED.
(a)
ABC Tax Service moved to New York. They completed a W9 right away and submitted in the support site with the new address. They may expect to receive the check in their current location/address in New York.
False
True
The following documents is required to send the credits to the customer through direct deposit. EXCEPT.
W9
EFIN Letter
Bank Verification Letter/Voided Check
Completed ACH request form
This is the status you may expect to see in SFS Workflow if the customer had just submitted the request in the support site to process their credits
(a)
