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WorksheetsHousekeeping Chapter 4
Total questions: 21
Worksheet time: 16mins
Name
Class
Date
1.
What is the purpose of mattress labelling
a)
To determine the age of a mattress
b)
To make the bed look neat
c)
To make the mattress softer
d)
To clean the mattress
2.
What is the first step in the mattress labelling and turning procedure?
a)
The bed is stripped of all its linen
b)
The mattress and divan should be thoroughly vacuumed
c)
Turn the mattress with the month facing up at the foot of the bed
d)
Each mattress is marked with month and year of purchase when installed in a guestroom
3.
What happens after the mattress is turned?
a)
The bed is remade
b)
The mattress is replaced
c)
The mattress is vacuumed again
d)
The mattress is marked with the current date
4.
What should a Room Attendant do when a Do Not Disturb sign is displayed on a guestroom door?
a)
Remove the sign
b)
Ignore the sign and clean the room anyway
c)
Respect the guest’s wish, make a note and come back later
d)
Knock on the door to check if the guest needs anything
5.
What happens if a room is still on Do Not Disturb at the stipulated time of the day?
a)
The Room Attendant should enter the room anyway
b)
The Housekeeping Control will call the guest in the room
c)
The Room Attendant should ignore the room for the rest of the day
d)
The Room Attendant should call the guest in the room
6.
What should be done with all Do Not Disturb rooms & actions taken?
a)
They should be ignored
b)
They should be reported to the police
c)
They should be reported to the hotel management
d)
They should be mentioned in detail on the Housekeeping Log Book
7.
What should you do if a guest requests for you to open his room door while you are at the corridor?
a)
Ignore the guest
b)
Give the guest a spare key
c)
Open the door for the guest
d)
Refer the guest to the reception politely
8.
What should you do if a guest returns and sits in the guestroom you are cleaning?
a)
Continue cleaning
b)
Ask the guest to leave
c)
Leave the guestroom
d)
Call the Housekeeping Office
9.
What should you do if you find a wallet with a lot of cash on the bedside table?
a)
Take the wallet
b)
Leave the wallet where it is
c)
Put the wallet in the Lost and Found
d)
Report it to the Housekeeping Office
10.
What should you do if you find someone suspicious hanging around the corridor or trying to get into a room while you are cleaning?
a)
Ignore them
b)
Confront them
c)
Ask them what they are doing
d)
Report to your supervisor immediately
11.
You notice a guest trying to access a room with a key that doesn't seem to work. What should you do?
a)
Offer to open the door for them
b)
Confront the guest and ask them to leave
c)
Ignore the situation and continue with your tasks
d)
Report the situation to your supervisor immediately
12.
You are cleaning a room and a guest enters the room to ask you a question. What should you do?
a)
Ask the guest to leave the room
b)
Answer the guest's question immediately
c)
Ignore the guest and continue cleaning
d)
Escort the guest back out into the corridor before answering the question
13.
You notice someone suspicious trying to remove items from your trolley. What should you do?
a)
Confront the person
b)
Ask them to help you with your tasks
c)
Report to your supervisor immediately
d)
Ignore them and continue with your tasks
14.
You notice a guestroom door is double locked and there is no response from inside. What should you do?
a)
Try to unlock the door yourself
b)
Ignore it and continue with your tasks
c)
Knock on the door until someone answers
d)
Report immediately and the Duty Manager & Security must inspect the room immediately
15.
Who is responsible for reporting defects around the property?
a)
Guests
b)
All staff
c)
Management
d)
Housekeeping Coordinator
16.
What is the first step in the maintenance procedure?
a)
The Room Attendant opens the guest room
b)
The Housekeeping Coordinator prepares a Maintenance Request
c)
The Housekeeping Coordinator records in the Housekeeping Log Book
d)
The Room Attendant signs the 2nd copy to acknowledge successful completion of task
17.
What is included in a Maintenance Request?
a)
The cost of repairs
b)
The estimated time for repairs
c)
The guest's personal information
d)
The room number, description of repairs, name of person whom reported
18.
Who oversees the work till completion
a)
The Housekeeping Coordinator
b)
The Room Attendant
c)
The Engineering team
d)
The Management
19.
What is the purpose of conducting daily opening and closing of par stock for the minibar?
a)
To clean the minibar
b)
To change the items in the minibar
c)
To check the expiry dates of the items
d)
To ensure that the minibar is always stocked
20.
What happens upon consumption of minibar items?
a)
The items are charged directly from guestrooms via minibar phone system
b)
The items are replaced immediately
c)
The items are replaced the next day
d)
The items are free of charge
21.
What is the procedure when a guest checks out?
a)
The minibar is cleaned
b)
The minibar is locked
c)
The minibar is restocked immediately
d)
The front office will call to perform a final check for any last minute consumptions
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