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WorksheetsCh 10-14 : OSE Practice 1
Total questions: 41
Worksheet time: 1hrs 22mins
Which two Windows operating systems cannot be upgraded to Windows 8.1 64-bit? (Choose two.)
Windows 7 32-bit
Windows XP 64-bit
Windows 7 64-bit
Windows Vista 64-bit
A user wishes to upgrade a PC to Windows 10 from a PC that is running a 32-bit version of Windows 7. Which two editions of Windows 10 will support this upgrade? (Choose two).
32-bit Windows Home
32-bit version of Windows 10 Pro
64-bit version of Windows 10 Pro
64-bit version of Windows Home
After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?
Create a System Repair Disc and restore the image.
Press the F12 key during the boot process and start the computer in Safe Mode.
Boot from a Windows 7 installation media and access the System Restore utility.
Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
Which statement is correct about installing a 32-bit operating system on a x64 architecture?
The OS will always make use of all the RAM available.
The OS will run correctly.
The OS can address more than 128 GB of memory.
This combination will provide better security.
A technician is attempting to create multiple partitions on a hard disk that is using the boot sector standard that supports a maximum partition size of 2TB. What is the maximum number of primary partitions allowed per hard drive?
1
2
4
16
A network administrator is tasked with deployment of Windows 10 Pro for a large number of new PCs in the company. The administrator uses a PC to perform a base installation together with standard company applications. The PC is tested to be fully functional. Which tool must the administrator use to remove all computer and user specific information before building a deployable image from the disk?
Ntoskrnl.exe
Sysprep.exe
Unattended.bat
Windows Easy Transfer
A network analyst is booting a PC that has Windows 8 installed. The boot process is currently working on the following step: The BIOS boots the computer using the first drive that contains a valid boot sector. What is the next step that will happen in the boot process?
The code in the boot sector is executed and the control of the boot process is given to Windows Boot Manager.
WINLOGON.EXE displays the Windows Welcome screen
NTOSKRNL.EXE starts the login file called WINLOGON.EXE.
The Windows kernal takes over the boot process.
A network technician is troubleshooting a DHCP issue for a user and has requested assistance from a senior technician. The senior technician provides the graphic to illustrate configuration options. What is the purpose of the Alternate Configuration feature?
It allows an administrator to change the MAC address of the PC in order to receive another IP address from a DHCP server.
It allows an administrator to specify the IP address of a DHCP server when a PC is having trouble receiving an IP address dynamically.
It allows an administrator to choose a secondary network interface card (NIC) for the PC to use if it is having difficulty contacting a DHCP server.
It allows an administrator to configure an alternative IP address for the PC to use if it is unable to contact a DHCP server.
When a user tries to run a program a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)
Reinstall the correct drivers.
Use the msconfig command to adjust the startup settings for the program.
Run Windows Startup Repair.
Run sfc/scannow in Safe Mode.
Register the DLL file using the regsvr32 command.
A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
The index service is not running.
The computer has a virus.
An update has corrupted the operating system.
The UAC has been turned off.
The user has breached the user security policy.
A user has submitted a trouble ticket stating that their computer is showing the error "BOOTMGR is missing". The IT technician replicates the error and finds that it occurs after the POST of this Windows 10 machine. What are two possible solutions for this problem? (Choose two.)
Restore BOOTMGR using the Windows Recovery Environment.
Run virus removal software.
Run chkdsk /F /R from the recovery console.
Run the bootrec /fixboot command.
Use the last known good configuration to boot the computer.
A user calls the help desk and reports that invalid system disk or invalid boot disk error messages display on the workstation when it is powered on. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician suspects that the MBR is corrupted. Which process can the technician use to check and repair the MBR?
Run the sfc command.
Run the chkdsk command.
Run the bootrec command.
Boot the workstation in Safe Mode.
A technician is visiting a website and is using Google Chrome on a Windows 10 PC. The technician is trying to view the password for the website. The technician uses the Credential Manager to view the password but cannot see it. What could be the cause?
The browser had crashed after accessing the website.
The Credential Manager will only store system passwords.
The website visited placed a cookie disallowing the storage of the password.
Web credentials are not saved for sites accessed by browsers other than Explorer and Edge.
A technician wants to split a large partition on a drive in a Windows 10 PC without loss of any data. How can this be accomplished?
Shrink the existing partition and create a new partition from the unallocated space.
Delete the existing partition and create two new partitions.
Reinitialize the disk and create new partitions.
Delete the existing partition and format the disk with two new partitions.
A technician is troubleshooting a Windows 10 PC. The PC has an application that displays an error message about a missing DLL. The technician has located the DLL file on the PC and wants to register it. Which command line tool can the technician use for the task?
regedit
regsvr32
dism
sfc
A technician is troubleshooting an employee laptop that has a wired network connectivity issue. The laptop can connect to the internet when used inside the office but cannot connect to the network when used in a research lab. The company uses DHCP in the office but does not use DHCP in the research lab. How can the technician address this issue?
Adjust the default gateway IPv4 address on the laptop.
Implement an Alternate Configuration IPv4 address on the laptop.
Modify the DNS server IPv4 address on the laptop.
Modify the proxy settings used on the laptop.
What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)
Execute a factory reset once a month to remove all unidentified malicious software.
Back up user data on a regular basis.
Password protect iTunes or Google Play accounts.
Use airplane mode if you are accessing the Internet at an open Wi-Fi site.
Ensure that the operating system software and applications contain the latest updates.
What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)
enabling app access to the root directory
not properly creating or maintaining sandboxing features
allowing the user interface to be extensively customized
improving device performance
enabling features that are disabled by a cellular carrier
A technician is troubleshooting a Windows 10 computer that displays an "Invalid Boot Disk" error message. What should be the first action the technician should take to troubleshoot the issue?
Use the last known good configuration to boot the computer.
Change the boot order in the UEFI/BIOS settings to select the drive that has the operating system installed as the first boot device.
Run the command chkdsk
Boot the computer in Safe Mode and run sfc / scanno w .
A user notices that a mobile device is draining power faster than is normal. What are three causes of quick battery drain? (Choose three.)
The airplane mode is turned on.
An app is using too many resources.
An app is not compatible with the device.
The device is roaming between call towers.
The display is set to a high level of brightness.
Which two operations can help prevent a mobile device from being tracked without permission? (Choose two.)
Turn off the GPS when not in use.
Use a VPN connection whenever possible.
Set the device to not store credentials.
Set the device to connect only to known WiFi networks.
Disable or remove apps that allow connections to the GPS.
Which component uses the greatest amount of power on most mobile devices?
LCD screen
camera
CPU
media player
What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?
Disk Utility
Deja Dup
Disk Error-Checking
System Restore
A help desk technician notices an increased number of calls relating to the performance of computers located at the manufacturing plant. The technician believes that botnets are causing the issue. What are two purposes of botnets? (Choose two.)
to attack other computers
to gain access to the restricted part of the operating system
to record any and all keystrokes
to transmit viruses or spam to computers on the same network
to withhold access to a computer or files until money has been paid
A company has a security policy that permits the reuse of wiped drives in other computers. The wiped drives are often used for additional storage or as a replacement drive. What are two methods that could be used to wipe data? (Choose two.)
biometric scanner
data wiping software
degaussing equipment
EFS encryption
multifactor erasure
A technician is configuring a SOHO computer. The technician wants to create a local account that requires a password and wants a screen saver to appear if the person using the computer steps away for a period of time. Which two Windows Control Panels will the technician use to accomplish these tasks? (Choose two.)
Hardware and Sound
Network and Internet
Personalization
Programs
User Accounts
After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?
Check for the latest OS patches and updates.
Document the problem and the procedures performed to solve it.
Talk with the user to determine the cause of the problem.
Gather information from a number of sources to clearly identify the problem.
What is the next troubleshooting step after a theory of probable cause has been established?
Test the theory to determine cause.
Identify the exact problem.
Establish a plan of action.
Document findings and outcomes.
When a security audit is performed at a company, the auditor reports that new users have access to network resources beyond their normal job roles. Additionally, users who move to different positions retain their prior permissions. What kind of violation is occurring?
network policy
least privilege
audit
password
A technician has been notified of a problem on the network. After investigation, the technician determines that a specific internal company computer is launching an attack on other company computers. Which type of malware is being used?
DoS
rootkit
Trojan
spoofing
What is a recommended best practice for a technician who must perform tasks that require administrative access?
Use a standard account with limited permissions, and then use the Run as Administrator option to perform the task that requires elevated privileges.
Log off the computer and then log in with an account with administrator privileges.
Prevent the computer from contacting the network authentication server by disabling the network card and then log in with an administrator account.
Ask the current user to log off, restart the computer, and then log in with the administrator account.
Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two.)
hard disk drives
solid state drives
RAM
cache
CPU registers
Which two statements are correct about level one and level two technicians? (Choose two.)
Level two technicians are usually more knowledgeable about technology than the level one technicians are.
Level two technicians prepare a work order and escalate it to a level one technician if a problem cannot be resolved within ten minutes.
Level one technicians usually work on the problems that require opening up the computer case.
Level two technicians usually respond to the "down calls" as they may be able to resolve them faster.
Level two technicians are often referred to as "incident screeners," and level one technicians are often referred to as "product specialists."
Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)
Document the reason the customer called and create a support ticket.
Inform the customer of the need to call back later.
Escalate the customer to a level two technician.
Ask the customer further questions to diagnose and attempt to fix the problem.
Place the customer on hold until the customer has time to cool down.
What two roles or tasks are associated with level two technicians? (Choose two.)
remotely updating drivers and software on customer computers
prioritizing incoming calls according to their severity
gathering customer information to initiate a work order
escalating a trouble ticket to a higher level technician
gathering diagnostic information from a customer computer
When performing computer forensics what is required to prove a chain of custody?
proper documentation procedures
an admission of guilt
collected evidence
expert testimony
A technician has copied several commercial movies to a company server to be shared with colleagues. How would this behavior be classified?
acceptable
ethically wrong but legal
illegal but ethical
ethically wrong and illegal
A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?
Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.
Explain that the original technician is no good and the supervisor will be told.
Suggest that the customer purchase a new computer.
Confirm the issues and give detailed instructions to solve the problem.
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
Explain to the customer that it is a simple task and ask the customer to try it again.
Ask the customer to find someone with more experience to perform the task.
Tell the customer that another technician will explain the task .
Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.
An IT technician is troubleshooting a file error on an employee laptop. While working in the system files directory, the technician notices that the User Account Control (UAC) box appears requesting a password. What should the IT technician do next?
Call the employee and apologize for the delay in repairs and request the administrator password over the phone.
Shutdown the laptop and email the employee with a request for the administrator account password of the supervisor.
Call the employee and ask the employee to come to the IT department to enter the necessary credentials.
Shutdown the laptop, boot it from a bootable CD/USB, and modify the system files to complete the repair.
What is the best definition of personally identifiable information (PII)?
Data that is collected by businesses to track the digital behavior of consumers.
Data that is collected from servers and web browsers using cookies in order to track a consumer.
Data that is collected by businesses to distinguish identities of individuals.
Data that is collected from servers and websites for anonymous browsing.
