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WorksheetsROUND 3
Total questions: 15
Worksheet time: 5mins
(a) makes production easier by enabling partners to work on two beverages at a time and keeps the machine busy
In the Whipped Cream Routine, how many ml of Heavy cream should be poured in the measuring cup?
(a)
Hand washing Routine: ___ _____, Soap, Scrub, Rinse, Dry & Sanitize
(a)
The leader is (a) the partner to learn more, drive the business and guide continuous development.
The leader is (a) the partner to refine skills, enhance knowledge and develop problem solving capability
SS pattern:
Plan, Create the Experience, Check and Adjust
Prepare, Lead, Transition
Prepare, Model and Elevate, Follow Up
Prepare, Craft & Connect, Transition
Coaching Role that demonstrates the following behaviors: willingness and desire to share job knowledge and experience, Sought out by other for help, Genuinely interested in training, Knowledgeable in specific Barista Basics training module, Has planning and organizational skills, Ability to provide feedback on others' performance
(a)
Coaching Role that is responsible for the success of any store manager trainee in the store. They are able to influence and develop them into successful and highly capable Store Managers.
(a)
Retail Partner development curriculum: This program proved training for a newly hired barista on essential skills and knowledge required to the barista role at Starbucks.
(a)
This tool produces recommended deployment plans based on store’s product and channel mix data and provides printable deployment plan.
(a)
Which of the following positions does these: crafts beverages on Espresso and Cold beverage stations, Connects with the customer to help with the Starbucks Experience, Ensures handed over right beverages and customer have everything they need (straw, napkins)
At the bar
At the register
At the warming station
At the Consolidation Area
Performs Café order routine
At the bar
At the register
At the warming station
At the Consolidation Area
Performs Gather and Stage routine
At the bar
At the register
At the warming station
At the Consolidation Area
TRUE or FALSE:
Service Recovery Structure: SS: Level 2 - Give 1-2 SR coupons; refund transaction as neededl; Up to 2 drinks/pastries
TRUE
FALSE
Program that focuses on the basics of people management, coaching partners, floor supervision, cash controller responsibilities, ensuring the delivery of Starbucks experience and more.
(a)
