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WorksheetsTraining Expectations Quiz
Total questions: 26
Worksheet time: 15mins
TRAINING TIMELINE
How many weeks of training will we have in total?
2 weeks
4 weeks
1 week
3 weeks
TRAINING TIMELINE
Select ALL that apply. Which among the following are the weekly segments applicable for the Welcome Calls training timeline?
Induction Training Week
Practical Training Week
Bootcamp Week 1
Bootcamp Week 2
TRAINING TIMELINE
What is our Training Schedule from Induction to Bootcamp II?
Monday to Friday
09:00 AM EST - 05:30 PM EST
Monday to Friday
09:00 PM EST - 05:30 AM EST
Monday to Friday
09:00 AM Ph Time - 05:30 PM Ph Time
Monday to Friday
08:00 PM EST - 05:00 AM EST
TRAINING TIMELINE
How many breaks are we expected to take on a daily basis?
2 small breaks of 15 minute and 1 lunch break of 1 hour
2 small breaks of 10 minutes and 1 lunch break of 30 minutes
2 small breaks of 15 minute and 1 lunch break of 30 minutes
2 small breaks of 10 minutes and 1 lunch break of 1 hour
RELIABILITY
How many percent of attendance is expected during the entire training timeline?
80%
100%
90%
95%
RELIABILITY
How many emergency leaves are you entitled to in your first 90 days?
2
3
1
4
RELIABILITY
Which application shall we use on a daily basis when clocking in and out for attendance?
HelpGrid Gmail
Factorial
Skype
HelpGrid Affiliates Dashboard
RELIABILITY
How many minutes before the shift should we clock in?
2 minutes
15 minutes
10 minutes
5 minutes
RELIABILITY
Select ALL that apply. We click on "break" when taking our:
First 10-minute break
30-minute lunch
Second 10-minute break
2-minute bio break
RELIABILITY
What should you do at the end of your shift?
Shut your computer down
Clock out in Factorial
Just say good bye and sleep
Close all of the open applications right away
RELIABILITY
In any event that you are unable to attend the training, what should you do?
Absolutely nothing
Get in touch with your trainer at least 6 hours before your shift
Get in touch with your trainer at the start of your shift
Get in touch with your trainer at the end of your shift
RELIABILITY
Failure to achieve 100% attendance due to invalid reasons will result to?
A progressive warning
Immediate contract termination
An extended bootcamp
An award
VIRTUAL CLASSROOM GUIDELINES
Which email domain must be used at all times?
@softwareprojects.com
@helpgrid.com
@gmail.com
@yomali.com
VIRTUAL CLASSROOM GUIDELINES
Which name format shall be used in Skype?
Select ALL that apply!
Leonardo Galardo | HelpGrid
Marga (Ann Margarette) | HelpGrid
Leo | HelpGrid
Marga
VIRTUAL CLASSROOM GUIDELINES
True or False
For a more dynamic and engaging training experience, you must keep your cameras turned on during the whole session.
True
False
VIRTUAL CLASSROOM GUIDELINES
True or False
For the benefit of all participants, you have to un-mute your microphone even when not speaking.
True
False
VIRTUAL CLASSROOM GUIDELINES
To ensure timely responses from the support group, we strongly advise asking questions through _______.
the general group chat
personal message
direct message
HelpGrid email
VIRTUAL CLASSROOM GUIDELINES
Select ALL that apply. Which among the following should have a non-negotiable mandatory back up?
Power back up
Internet back up
Back up dancer
Back up singer
ASSESSMENTS
You are expected to score at least how many percent to pass?
70%
80%
90%
100%
ASSESSMENTS
True or False
Daily-Knowledge Checks weigh 20% of your overall score.
True
False
ASSESSMENTS
Select ALL that apply.
Which among the following will be used in grading your Final Assessment?
PPI/PII & PCI Compliance Rules (20%)
Theoretical Assessment (20%)
System Navigation (20%)
Graded Mock Calls (40%)
BOOT CAMP
What is the purpose of Bootcamp?
to see if you will generate more than
$10,000 revenue within a week
to evaluate your readiness to join Operations
to evaluate your readiness to go back to Induction Training
to see if you have what it takes to be a customer support agent
BOOT CAMP
During this period, who will be your support system? Select ALL that apply.
Trainers
QAs
SMEs
TLs
BOOT CAMP
How many hours will be your expected phone time?
Full 8 hours
8 hours per day minus the 2 small 10-minute breaks, the 1 big 30-minute break
8 hours per day minus the 2 small 10-minute breaks, the 1 big 30-minute break, the coaching sessions and the meetings/huddles
8 hours per day minus the coaching sessions and the meetings/huddles
BOOT CAMP
The evaluation will be made through a document called ____________ and you need to score at least 60% to pass and be endorsed to Operations.
Agent Process Report
Agent Progress Records
Agent Product Records
Agent Progress Report
BONUS!
Type in WELCOME CALLS in the answer box!
(a)
