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Total questions: 121
Worksheet time: 1hrs 1mins
1. What uses machine-learning to determine field values during creation?
Predictive Intelligence
Robotic Process Automation
Classification Algorithm
Handler
Artificial Intelligence
Which Short Description is appropriate for an Incident? (Select All that Apply)
NetID Password Issue
User is having issues with resetting their NetID Password
Duo Authentication Issue
NetID PW Reset
Where can we access Knowledge Articles when working on an incident? (Select All that Apply)
We shouldn't use Knowledge Articles at all
In the Incident under "Related Search Results"
Via the Global Search in ServiceNow
In the "All Applications" section for "Knowledge"
ServiceNow uses Bing as search Engine
True
False
What information should NOT be posted in an incident? (Select All that Apply)
CVC
SSN
OR/NetID Admin information
CAT Information
In what order should filter elements be specified?
Operator, Condition then Value
Field, Operator then Value
Value, Operator then Field
Field, Operator then Condition
Total count of ServiceNow customers, greater than $1 Million in Annual Contract Value, in 2020. (Count > $1 Million)
93
193
1093
10093
What is CreatorCon ?
Digital destination for creators of all types, from no-code builders to seasoned developers
A Place where ServiceNow community can come together and experience the power of the workflow
Regional place where customers can Gain valuable insights from ServiceNow experts
One of the below is NOT the founder of ServiceNow
David Loo
Bow Ruggeri
Don Goodlife
Fred Luddy
John Moores
True or False? The ServiceNow Dashboard contains "Incident Stats" that are to be filled in our EOS Forms?
False
True
Which one of the following statements is correct when referring to UI Actions?
UI Actions are only executed on the server
Conditions can be specified to determine when a UI Action appears
UI Actions on the Task table are not available to its extended tables
UI Actions cannot use scripts or be scripted
Which of the Mobile applications is designed to interact with customer support, and customizable?
Now Mobile
Mobile Onboarding
Servicenow Agent
Now Support
How is a group defined in ServiceNow?
A group defines a set of users that share the same job title
A group is one record stored in the Group [sys_user_group] table
A group is one record stored in the Group Type [sys_user_group_type] table
A group defines a set of users that sharethe same location
Which one of the following statements is true when an Administrator edits a workflow?
When the workflow is checked out, other users with roles can make changes and add comments
Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles
when a workflow is published, the workflow is available to the person who created it but not to other users with roles
To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited
ServiceNow Launches $100 Million Fund to Build Equitable Opportunities in 10 regions across the United States for
Hispanic Communities
Black Communities
Asian Communities
When is Knowledge 2021 starting this year ?
May 11, 2021
May 18, 2021
June 11, 2021
June 18, 2021
What is the difference between a Save and an Insert operation when on a form?
Insert saves the current record and keeps you on the form. Save creates a new record and takes you back to the...
Save saves the current record and keeps you on the form. Insert creates a new record and takes you back to the...
Save saves all the mandatory fields in the current record and keeps you on the form. Insert creates a new record and replaces it with the new content.
The operations are the same, but Insert is an operation that saves to the database faster
Who is our new Chief Talent Officer ?
Alan Marks
CJ Desai
Gabirelle Toledano
Nick Tzitzon
Select the true statement: A Business Rule ...
Must run before a database action occurs
Monitors fields on a form
Must not run before a database action occurs
Its a piece of Javascript
Which one of the following is an accurate list of changes that are captured in an Update Set?
Changes made to: tables. forms, schedules and client scripts
Changes made to: tables. forms, groups and configuration items (CIs)
Changes made to: tables. forms, views and fields
Changes made to: tables. forms,Business Rules and datareccords
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible and intangible business assets
The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
The CMDB archives all Service Management PaaS equipment metadata and usage statistics
The CMDB contains ITIL process data pertaining to configuration items
What are Tags used for?
Flag or locate records
None of these
Tags categorize records
Puts them in the tags table
What are the phases of StartNow? Select all that apply.
Transform
Plan
Discover
Operate
Prepare
What features of ITIL are utilized by the ServiceNow platform? Select all that apply
Transition
Operations
Activity
Design
Strategy
The new track that has kicked in SI called VS stands for?
Value Scan
Valuable Scanning
Valued Scan
Victory Scan
Use______ to create a story with data that can be shared.
Formatters
Field Values
Dashboards
Task Tables
The best practices in Healthscan in a codified for are called
Audits
Scans
Definitions
Manage my assessment
What is not a list interface element?
Gauge
Fields
Column headings
Title bar
Users who cannot crate or modify articles in the Knowledge Base. ? cantContribute
True
False
What does the attachment functionality in a kb article do?
It will take you to a blank incident form
It displays the contents of the attachment instead of the text in the form
Allow you to attach any other existing record in ServiceNow
Read only data that is not editable on this form
A Security rule defined to restrict the permissions of a user from viewing and interacting with data. ? Global Scope
True
False
What are events caused by?
Feature release, patch release, hotfix
User Actions, Scripts
The Impersonation Icon
Graphical Workflow editor
Messaging tool that lets you work with others in real-time ? Connect Chat
False
True
Transform maps can only be used once
True
False
A Script include and reference record that can be used to customize the transitions between different SLA states.
Application Scoping
Knowledge Instant Publish
Task
SLA Conditions and Script Include
Like business rules ... Notifications can be created when a record is inserted or updated
False
True
Version:
Data in SN is entered into individual ___________
____ can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, an add or edit categories, if enabled, for a knowledge base.
The _________ is the published model of the workflow.
Is a Workflow
What is the name of the low code no code called
Citizen quartz
Citizen developer
Citizen of servicenow
citizen model
When does the submit button appear on the form?
None of these
Whenever a record is being updated
Whenever a new record is being made
Whenever we save an existing record
Personalize List Columns Protects applications by identifying and restricting access to available files and data.
False
True
Modifies a list for an individual user; does not affect the platform default. ? Personalize List Columns
False
True
Where can we access Knowledge Articles when working on an incident? (Select All that Apply)
We shouldn't use Knowledge Articles at all
In the Incident under "Related Search Results"
Via the Global Search in ServiceNow
In the "All Applications" section for "Knowledge"
(a) application has been released by ServiceNow during Covid-19
What information should NOT be posted in an incident? (Select All that Apply)
CVC
SSN
OR/NetID Admin information
CAT Information
What are two ways to generate an Event?
Knowledge article publication
Log entry
Business Rule
Workflow
Who is our new CFO Chief Financial Officer ?
Chris Bedi
Lara Caimi
Gina Mastantuono
Gabrielle Toledano
ServiceNow was founded in
1998
2003
1999
2004
What are the three basic workflow activities?
Approval, Notification, Task
Activity, Process, Task
Begin, Activity, End
Begin, Event, Test
Table records are displayed in a list.
True
False
What is Single-Sign-On (SSO) ?
A type of integration that enables a user to log in once and gain access to the ressources of multiple software systems without being prompted to log in again
A process that grants access to third-party software that allows ServiceNow to write to outside databases
A type of ServiceNow integration that updates existing ServiceNow instances
A ServiceNow application that maintains, stores, and validates passwords fpr access to ServiceNow applications
What is the name of the new UI released with San Diego?
UI17
UX NOW
The Next Experience UI
The Now Experience UI17
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Before moving customization from instance with Update Sets,ensure that that both instances are different versions
Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
Never use the default Update Set as an Update Set
Use the Baseline Update Set to store the contents of items after they changed the first time.
ServiceNow Launches $100 Million Fund to Build Equitable Opportunities in 10 regions across the United States for
Hispanic Communities
Black Communities
Asian Communities
Select the true statement: A Business Rule ...
Must run before a database action occurs
Monitors fields on a form
Must not run before a database action occurs
Its a piece of Javascript
Total count of ServiceNow customers, greater than $1 Million in Annual Contract Value, in 2020. (Count > $1 Million)
93
193
1093
10093
What module in the Service Catalog application does an Administrator access to begin a new item?
Items
Maintain Categories
Content Item
Maintain Item
What is the difference between a Save and an Insert operation when on a form?
Insert saves the current record and keeps you on the form. Save creates a new record and takes you back to the...
Save saves the current record and keeps you on the form. Insert creates a new record and takes you back to the...
Save saves all the mandatory fields in the current record and keeps you on the form. Insert creates a new record and replaces it with the new content.
The operations are the same, but Insert is an operation that saves to the database faster
When will the ServiceNow UI be changing?
January 2023
February 2023
March 2023
Next Year
Which one of the following statements is true when an Administrator edits a workflow?
When the workflow is checked out, other users with roles can make changes and add comments
Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles
when a workflow is published, the workflow is available to the person who created it but not to other users with roles
To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited
True or False? The ServiceNow Dashboard contains "Incident Stats" that are to be filled in our EOS Forms?
False
True
What is enabled when you elevate priviledges?
Abbility to create and modify Ws Security Profiles
Abbility to create and modify SOAP Security Policies
Abbility to access and modify to System Properties > Security module
Abbility to create and modify Access Controls (ACLs)
What are Tags used for?
Flag or locate records
None of these
Tags categorize records
Puts them in the tags table
What are the phases of StartNow? Select all that apply.
Transform
Plan
Discover
Operate
Prepare
What features of ITIL are utilized by the ServiceNow platform? Select all that apply
Transition
Operations
Activity
Design
Strategy
You can nominate someone for IT All hands awards in how many categories
5
4
6
Any Category
Transform maps can only be used once
True
False
To access knowledge articles without login, the knowledge article must be?
set to public
set to retire
set to private
set to review
Workflow powers evens or actions based on the SLA definition and is designed to be used over and over. ? SLA Workflow
False
True
Configuration Item [cmbd_ci] contains CI data
False
True
what is CSDM in introduced in Paris
Content Service Data Model
Common service directory management
Concession Support Decision Manual
Common service data model
What does the attachment functionality in a kb article do?
It will take you to a blank incident form
It displays the contents of the attachment instead of the text in the form
Allow you to attach any other existing record in ServiceNow
Read only data that is not editable on this form
We can draw multiple transition from a single activity in workflow.
False
True
What are the main tools you can use to automate servicenow?
System properties > css
Ui policy, data policies, ui actions and scripts
None of the above
Lists, global text search, navigatin filter, live feed
Business Rules can be set to run Before and After the database action has occurred.
True
False
which of the following is true while solving incidents as per ITIL framework?
Incident Priority is filled by the user
Incident Urgency is based on Impact & Priority
Incident Priority is calculated on the basis of Impact & Urgency
Incident Impact is calculated on the basis of Urgency & Priority
Can manage UI policies:
ui_policy-admin role
Specialized Administrator
Reports Application
Impersonator role
Users who cannot crate or modify articles in the Knowledge Base. ? cantContribute
True
False
Name four common tables extended from Task:
Stats (also upgraded history)
creates Service Catalog records (an alternative to lists and forms)
Incident, Problem, Change, Request
Published, Unpublished, Checked Out, Problem
What does HVI stands for?
High Volume Instance
High Value Instance
Highly Valuable Instance
High Velocity Instance
How to update an existing workflow?
Click edit and then update
Directly update the workflow
First checkout and then update
Not Possible
Runs when a form is submitted ? OnSubmit()
False
True
Where can we access Knowledge Articles when working on an incident? (Select All that Apply)
We shouldn't use Knowledge Articles at all
In the Incident under "Related Search Results"
Via the Global Search in ServiceNow
In the "All Applications" section for "Knowledge"
(a) application has been released by ServiceNow during Covid-19
What information should NOT be posted in an incident? (Select All that Apply)
CVC
SSN
OR/NetID Admin information
CAT Information
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four)
Service Processes
User Permissions
Tables and Fields
A Database
The Dependency View
Which one of the following statements is true when an Administrator edits a workflow?
When the workflow is checked out, other users with roles can make changes and add comments
Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles
when a workflow is published, the workflow is available to the person who created it but not to other users with roles
To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited
What is a role in ServiceNow ?
A role is one record in the Role [u_sys_role] table
A role is one record in the Role [sys_user_role] table
A role is a persona used in Live Feed Chat
A role is a set of modules for a particular application
ServiceNow was founded in
1998
2003
1999
2004
When will the ServiceNow UI be changing?
January 2023
February 2023
March 2023
Next Year
Who is our new CFO Chief Financial Officer ?
Chris Bedi
Lara Caimi
Gina Mastantuono
Gabrielle Toledano
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Before moving customization from instance with Update Sets,ensure that that both instances are different versions
Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
Never use the default Update Set as an Update Set
Use the Baseline Update Set to store the contents of items after they changed the first time.
What are the steps to import new data from a spreadsheet
Define Data Source, SelecTransform Map, Run Transform
Load Data, Create Transform Map, Run Transform
Select Import Set, Select Transform Map, run Transform
Select Data Source, Schdule Transform
Which one of the following statements is correct when referring to UI Actions?
UI Actions are only executed on the server
Conditions can be specified to determine when a UI Action appears
UI Actions on the Task table are not available to its extended tables
UI Actions cannot use scripts or be scripted
Which one of the following is an accurate list of changes that are captured in an Update Set?
Changes made to: tables. forms, schedules and client scripts
Changes made to: tables. forms, groups and configuration items (CIs)
Changes made to: tables. forms, views and fields
Changes made to: tables. forms,Business Rules and datareccords
Table records are displayed in a list.
True
False
Who are the founders of ServiceNow ?
Fred Luddy, David Loo, Don Goodliffe, Bow Ruggeri
Fred Luddy, David Loo, Bill McDermott, Bow Ruggeri
Bill McDermott, Fred Luddy, Don Goodliffe, Chuck Tomasi
Bill McDermott, Fred Luddy, Don Goodliffe, David Loo
What is enabled when you elevate priviledges?
Abbility to create and modify Ws Security Profiles
Abbility to create and modify SOAP Security Policies
Abbility to access and modify to System Properties > Security module
Abbility to create and modify Access Controls (ACLs)
How is a group defined in ServiceNow?
A group defines a set of users that share the same job title
A group is one record stored in the Group [sys_user_group] table
A group is one record stored in the Group Type [sys_user_group_type] table
A group defines a set of users that sharethe same location
What is the difference between a Save and an Insert operation when on a form?
Insert saves the current record and keeps you on the form. Save creates a new record and takes you back to the...
Save saves the current record and keeps you on the form. Insert creates a new record and takes you back to the...
Save saves all the mandatory fields in the current record and keeps you on the form. Insert creates a new record and replaces it with the new content.
The operations are the same, but Insert is an operation that saves to the database faster
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
The CMDB contains data about tangible and intangible business assets
The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
The CMDB archives all Service Management PaaS equipment metadata and usage statistics
The CMDB contains ITIL process data pertaining to configuration items
Who is our new Chief Talent Officer ?
Alan Marks
CJ Desai
Gabirelle Toledano
Nick Tzitzon
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four)
Service Processes
User Permissions
Tables and Fields
A Database
The Dependency View
Which Short Description is appropriate for an Incident? (Select All that Apply)
NetID Password Issue
User is having issues with resetting their NetID Password
Duo Authentication Issue
NetID PW Reset
What are two ways to generate an Event?
Knowledge article publication
Log entry
Business Rule
Workflow
(a) application has been released by ServiceNow during Covid-19
True or False? The ServiceNow Dashboard contains "Incident Stats" that are to be filled in our EOS Forms?
False
True
What is CreatorCon ?
Digital destination for creators of all types, from no-code builders to seasoned developers
A Place where ServiceNow community can come together and experience the power of the workflow
Regional place where customers can Gain valuable insights from ServiceNow experts
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Before moving customization from instance with Update Sets,ensure that that both instances are different versions
Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
Never use the default Update Set as an Update Set
Use the Baseline Update Set to store the contents of items after they changed the first time.
Which one of the following statements is true when an Administrator edits a workflow?
When the workflow is checked out, other users with roles can make changes and add comments
Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles
when a workflow is published, the workflow is available to the person who created it but not to other users with roles
To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited
One of the below is NOT the founder of ServiceNow
David Loo
Bow Ruggeri
Don Goodlife
Fred Luddy
John Moores
When will the ServiceNow UI be changing?
January 2023
February 2023
March 2023
Next Year
How do General Requests get handled?
They don't, we leave them for someone else do deal with.
We either reassign the Request or create an incident as needed.
Answer the user through their General Request
Reassign it even if the group isn't correct
Which one of the following is an accurate list of changes that are captured in an Update Set?
Changes made to: tables. forms, schedules and client scripts
Changes made to: tables. forms, groups and configuration items (CIs)
Changes made to: tables. forms, views and fields
Changes made to: tables. forms,Business Rules and datareccords
What is the difference between a Save and an Insert operation when on a form?
Insert saves the current record and keeps you on the form. Save creates a new record and takes you back to the...
Save saves the current record and keeps you on the form. Insert creates a new record and takes you back to the...
Save saves all the mandatory fields in the current record and keeps you on the form. Insert creates a new record and replaces it with the new content.
The operations are the same, but Insert is an operation that saves to the database faster
What are the steps to import new data from a spreadsheet
Define Data Source, SelecTransform Map, Run Transform
Load Data, Create Transform Map, Run Transform
Select Import Set, Select Transform Map, run Transform
Select Data Source, Schdule Transform
What are the three basic workflow activities?
Approval, Notification, Task
Activity, Process, Task
Begin, Activity, End
Begin, Event, Test
What is the name of the new UI released with San Diego?
UI17
UX NOW
The Next Experience UI
The Now Experience UI17
When the Business Service Management (BSM) map is displayed for a configuration item, where is CI located in the map?
The CI is at the bottom of a flow chart structure, and allthe CI that feed data to the CI are shown above.
The CI is at the top of a pyramide structure, showing allthe CI effected downward.
The CI is in the center of the map, with upstream CI anddownstream CI displayed
The CI is at the top of a flow structure, and all the CI thatfeed data to the CI are shown below.
What is enabled when you elevate priviledges?
Abbility to create and modify Ws Security Profiles
Abbility to create and modify SOAP Security Policies
Abbility to access and modify to System Properties > Security module
Abbility to create and modify Access Controls (ACLs)
What is Single-Sign-On (SSO) ?
A type of integration that enables a user to log in once and gain access to the ressources of multiple software systems without being prompted to log in again
A process that grants access to third-party software that allows ServiceNow to write to outside databases
A type of ServiceNow integration that updates existing ServiceNow instances
A ServiceNow application that maintains, stores, and validates passwords fpr access to ServiceNow applications
Which one of the following statements is correct when referring to UI Actions?
UI Actions are only executed on the server
Conditions can be specified to determine when a UI Action appears
UI Actions on the Task table are not available to its extended tables
UI Actions cannot use scripts or be scripted
