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Total questions: 100
Worksheet time: 1hrs 23mins
8/6/2023
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What was the first Question?
(a)
What are the 3 Case Record Types that we use in Home Fragrance?
RM Claim
Consumer Inquiry
Salesforce
Consumer Complaint
2 types of promotions.
Super Marketing
Marketing
Electronic
Ecomm
MasteryConnect allows...
... teachers to offer games related to their lessons.
... students to participate in kinesthetic learning opportunities through exercise and dance.
... teachers to get a standards-based tracker that shows students learning so they can use assessment data in the moment to provide appropriate intervention based on individual student needs.
... students to get a standards-based assessment and report for ELA standards only.
Which of the following should NOT be in your case comments?
The customer's reason for calling
The names that the customer called the dealer
The steps/resources you used to help the customer
What comes next
Which subject's standards are measured cumulatively? (All standards are assessed each Benchmark.)
Science
ELA
Social Studies
Math
When would you ask a customer to verify their address?
Every call
Never
Only for green flags
Only for red flags
We fill out this additional field in Case Product if we are to replace an out of stock item with a different item
RM Claim
Replacement Product
Related Cases
Quick Case
The CASE Benchmark Assessment measures...
students' mastery of abstract thought.
students' mastery of skills.
students' mastery of martial arts.
students' mastery of the standards.
The case record type that we use when the consumer has a problem with our product.
Consumer Complaint
RM Claim
Consumer Inquiry
The 2022 TCAP will be taken...
April 4th-8th
April 18th-May 6th
April 11th-15th
with three ibuprofen
What is the system that we use to capture all interactions with consumers and customers?
Website
Salesforce
2 types of promotions.
Super Marketing
Marketing
Electronic
Ecomm
What was the first Question?
(a)
What are the 3 Case Record Types that we use in Home Fragrance?
RM Claim
Consumer Inquiry
Salesforce
Consumer Complaint
What is the format of the subject that we use for our cases?
What - Why
What - Why - Who
What - Where
MasteryConnect allows...
... teachers to offer games related to their lessons.
... students to participate in kinesthetic learning opportunities through exercise and dance.
... teachers to get a standards-based tracker that shows students learning so they can use assessment data in the moment to provide appropriate intervention based on individual student needs.
... students to get a standards-based assessment and report for ELA standards only.
Do I like riddles
Yes
No
TRUE or FALSE: Product Disposition should be entered on EVERY case.
TRUE
FALSE
The Fall Case Benchmark assessment will be administered...
January 4th-13th
November 33rd-38th
March 14th-18th
October 6th-14th
TRUE of FALSE: A case must be created for EVERY call.
FALSE
TRUE
Why is the ISD so important?
It tells us how old the customer is.
It gives us the start date for their car insurance
It gives us the start date for their warranties
It allows us to decide how long to listen to them ramble
What is my favorite subject
Math
Reading
English
Science
What is the system that we use to capture all interactions with consumers and customers?
Website
Salesforce
What is MasteryConnect?
MasteryConnect is the platform for delivering CASE Benchmark Assessments and formative assessments.
MasteryConnect is the platform for delivering interactive lessons.
MasteryConnect is the a new dating app.
MasteryConnect is the website teachers can use to record their lesson plans.
How many times a week _____ you _____ your bike?
does/ride
do/ride
are/riding
do/riding
The sun (1)__________ , and you (2) ___________ in the right place to take the photo.
(1) shine ... (2) do not stand
(1) shines ... (2) is not standing
(1) is shining ... (2) are not standing
(1) shines ... (2) are not standing
...............your uncle .................as a builder in London?
Does/work
Do/work
Does/works
Do/works
Teachers and students _________________ to use different digital resources now.
learn
is learning
learns
are learning
Every morning the sun _____ (shine) in my bedroom window and _____ (wake) me up.
is shining - is waking
is shining - wakes
shines - wakes
shines - is waking
Laura ____ (work) the night shift on weekends.
work
works
is working
are working
The children ………………………… (play) outside now.
are playing
play
Tony usually ____ (sit) in the front row during class.
are sitting
is sitting
sits
sit
Lisa _____ (wash) her hair every other day or so.
is washing
are washing
wash
washes
Each day, our math teacher _____ (try) to explain the material clearly but I am very confused.
are trying
is trying
try
tries
She usually ……………………… (read) the newspaper in the morning.
reads
read
is reading
are reading
This sentence is a:
The bouncing beach ball.
Sentence
Fragment
Run on
What goes in the second blank?
What goes in the first blank?
The linking verb is:
Biased or Random?
Mrs. Locke wants to determine who the best teacher in all of Menifee County is, so he asks every 7th grader who their favorite teacher is.
Biased
Random
What's the structure of present simple (wh- question)?
Question word + do/does + subject + v.1?
Question word + verb to be + subject + v.ing?
Question word + have/has + subject + v.3?
Question word + will + subject + v.1?
The sun (1)__________ , and you (2) ___________ in the right place to take the photo.
(1) shine ... (2) do not stand
(1) shines ... (2) is not standing
(1) is shining ... (2) are not standing
(1) shines ... (2) are not standing
Tony usually ____ (sit) in the front row during class.
are sitting
is sitting
sits
sit
Every morning the sun _____ (shine) in my bedroom window and _____ (wake) me up.
is shining - is waking
is shining - wakes
shines - wakes
shines - is waking
The children ………………………… (play) outside now.
are playing
play
Laura ____ (work) the night shift on weekends.
work
works
is working
are working
Each day, our math teacher _____ (try) to explain the material clearly but I am very confused.
are trying
is trying
try
tries
Teachers and students _________________ to use different digital resources now.
learn
is learning
learns
are learning
...............your uncle .................as a builder in London?
Does/work
Do/work
Does/works
Do/works
Lisa _____ (wash) her hair every other day or so.
is washing
are washing
wash
washes
She usually ……………………… (read) the newspaper in the morning.
reads
read
is reading
are reading
Biased or Random?
Audi wants to find out how students get to school at Churchill so she places the names of all students into a fish bowl and pulls out 50 so she can survey them.
Biased sample
Random sample
A young lady in our church choir.
Fragment
Sentence
Determine if the question is random or biased. Is basketball your favorite sport?
biased question
random question
2 types of promotions.
Super Marketing
Marketing
Electronic
Ecomm
What was the first Question?
(a)
What are the 3 Case Record Types that we use in Home Fragrance?
RM Claim
Consumer Inquiry
Salesforce
Consumer Complaint
Which of the following should be the longest?
Subject
Description
Case Comments
Conclusion
A dr. And a bus driver fall in love for the some woman the bus driver has to go on a week long bus trip before he leave he gives the woman 7 apples. Why?
A(n) apple a day will keep the dr. away
Because he gives her a(n) apple every morning
So she doesn’t get hungry
How often should you implement a MasteryConnect into your instruction?
every day
once per month
at least once per week
once every semester
With CASE, how many summative assessments are given per year?
2
3
4
6
This is one portion of Salesforce that allows you to search for any information that is stored in the system.
Case Details
Einstein / Global Search
Local Search
The data from MasteryConnect should NOT be used to ...
drive your instruction.
alter your standard coverage.
accommodate student needs.
throw at students.
What sport do I like the most
Cheer
Gymnastics
track and field
Football
What is the system that we use to capture all interactions with consumers and customers?
Website
Salesforce
The CASE Benchmark Assessment measures...
students' mastery of abstract thought.
students' mastery of skills.
students' mastery of martial arts.
students' mastery of the standards.
TRUE or FALSE: Case Comment is a required field for closing a case.
FALSE
TRUE
If a caller refuses to verify contact information, what do we do next?
Tell them to hang up and call back in when they can verify the needed info.
Advise them of recalls and then hang up
Help them with their question/concern, but not provide contact information
Give them all information, like normal
