WorksheetsREVIEW CLAIMS PHS
Total questions: 15
Worksheet time: 10mins
How the button to create claims is called in AD?
I don't know
You know
Create Service Call
Offer Management
Can I schedule a 3rd party claim (date and time)?
Yes
No
Maybe
Help
Can I schedule a NHS claim (date and time)?
Yes
No
Maybe
Help
What information do I give the cx after I add the claim notes (3rd party claims)?
The date and time of the app
My personal info
Service Provider's name and phone number
Nothing
Can the cx receive notifications through text messages regarding their claim information?
No
I Don't know
Never ever
Yes
Can I create 2 or 3 claims at the same time for different components?
Let me think
Yes
No
You know
What are the 3 important things I must give the cx once I created the claim?
Claim #/Provider's name/My name
Claim #/Provider's name/reference #
Claim #/Provider's name/Phone #
Claim #/Provider's name/My sup's name
What is the meaning of COD?
Call Of Duty
Cash On Delivery
Call on Demand
Coffee or Donut
What is the purpose of the COD?
Getting more sales
Getting more money
Give the cx an opportunity to get a service he/she does not have covered, and pay out of pocket
Give the cx an opportunity to enroll and not having to wait 30days to request the service
In which state is the COD offer?
Texas
Illinois
Indiana
Georgia
What is CCPP?
Which plan covers the spigots?
Preferred Plumbing
Plumbing Protection
Complete Line Protection
None
Which plan covers pumps?
Preferred Plumbing
None
Complete Home
Complete Line
Which plan covers the refrigerant?
Cooling Protection
Cooling Maintenace
Heating and Cooling maintenace
None
What is the branding we used at the end of the call in MA?
Pivotal Home Solutions
American Home Solutions
Pivotal Home Lines
American Water Resources
