What are the 2 rules to create a file? Please mention timeline for creating an AHL .

Customer Kate Matthews didn't receive his luggage on arrival; hence, he filed a delayed luggage report for delayed luggage at the DUB airport and filled out a PIR. What is the ...........................................

1. 1. AHL number:

2. 2. 10-digit tag numbers:

   3. 3. What is the current update on the file?

   4. 4. What is the RL & FS?

   5. 5. Where was the bag last scanned?

   6. 6. What is the PNR

   7. 7. What are the customers full names ?

Please give the timelines:

1. How long we look for a bag?

2. Primary Tracing

3. Secondary Tracing

Mr. Smith called to say that he picked up Mr. Patel's bag. He picked up the bag in LAX and then travelled to LAS.

1.What will you advise the passenger?

2.What details will you take from the passenger?

3. 3.What will you search for in WT?

4. 4. What action will you take?

5. 5. Who will pay for the bag to be sent from LAS to LAX.

6. How will the bag come from LAS to LAX?

AHL JFKEI40349: Please confirm if the bags are located. If yes, then where were the bags found? Please provide forwarding flight details, if any. ?

AHL SEAEI13504: Are the bags located? Where are they located? which flight & date is it scheduled on?

AHL CDGEI11822: Please advise what action you will take on this file?

AHL MCOEI14226: What is the current update on the file?

AHL DUBEI17574: The bag is under trace.

1.Please advise which airports you will send a TTY to?

2.Please write down the TTY address.

3. 3.What is Skillsource TTY address?

4. 4. Who is the chargeable airline?

The passenger give you the below contents to update in his AHL. Please write the category each one will go in.

1.Blanket:

2.Swim suit:

3.Paracetamol:

4.Gloves:

5. 5.Dental Floss

6. 6. Hair colour

When will you suspend an AHL? Will you suspend this AHL LAXEI17529? Will it be a partial or complete suspension?

What are the files that we deal with? Which ones do we create and which ones we do not create?

Which part of the file will you update the delivery address? in how many blocks is it updated?

When you are updating the address on the file, how many boxes will the address go in?