WorksheetsConflict and Negotiation
Total questions: 17
Worksheet time: 9mins
1.The following are range of conflicts that people experience in organisations EXCEPT
Incompatibility of goals
Tolerance in different opinions.
Difference over interpretations of facts.
Disagreements based on behavioural expectations.
2. A negotiation that seeks to divide a fixed amount of resources is referring to type of negotiation.
Long term bargaining
Short term bargaining
Integrative bargaining
Distributive bargaining
3. The forms of conflict that support the goals of the group and improve its performance is referred as:
Functional
Concordant
Relationship
Dysfunctional
4. Which of the following is NOT a potential opposition or incompatibility of conflict
process?
Communication
Organisational structure
Personal variables
Accommodating
5.Which of the following views of conflict argues that some conflict is necessary for a group to perform effectively?
Human relations
Interactionist
Traditional
Functional
6. Which of the following is NOT a potential opposition or incompatibility of conflict process?
Communication
Organisational structure
Personal variables
Compromising
7. A third party to a negotiation who has the authority to dictate an agreement is known as:
Arbitrator
Conciliator
Mediator
Consultant
8. If no one is aware of conflict, it is generally agreed that:
no conflict exists
conflict is inevitable
conflict is subversive
employee-employer relations will be good
9. The traditional view of conflict argues that conflict:
cannot be avoided
is good for a group
improves group's productivity
indicates a malfunctioning within the group
10. Which of the following statements refers to Distributive bargaining?
We can share information.
I want to get as much as possible.
I want to have long term relationships.
We can have a discussion so that both parties are satisfied.
Aliph wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives and the like. This person is known as:
A mediator
A conciliator
A consultant
An arbitrator
12. The home buyer wants to bring in a third party who will have the auth dictate an agreement. This person is known as:
A mediator
An arbitrator
A conciliator
A consultant
13. Conflict that relates to the content and goals of work is called conflict.
Job
Task
Relationship
Process
14. When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of
Competing
Avoiding
Accommodating
Compromising
15. A form of negotiation in which each party attempts to understand the other's interests with the expectation that it will achieve a better result with a win-win situation id known as bargaining.
Relational
Consensus
Integrative
Distributive
16. Which of the following is TRUE of women in negotiating?
Women are "nicer" in negotiations.
Women negotiate no differently from men.
Women make more concessions in negotiations.
Women are more cooperative and pleasant in negotiations.
17. A situation in which each party to a conflict is willing to give up something is referred to
Competing
Collaborating
Compromising
Accommodating
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