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WorksheetsIBOT_Day 1 EOD Quiz
Total questions: 30
Worksheet time: 17mins
TRAINING TIMELINE
How many weeks of training will we have in total?
2 WEEKS
4 WEEKS
1 WEEK
3 WEEKS
TRAINING TIMELINE
Select ALL that apply. Which among the following are the weekly segments applicable for the Inbound Order Taking training timeline?
Induction Training Week
Practical Training Week
Bootcamp Week 1
Bootcamp Week 2
TRAINING TIMELINE
What is our Training Schedule from Induction to Bootcamp II?
Monday to Friday
09:00 AM EST - 05:30 PM EST
Monday to Friday
09:00 PM EST - 05:30 AM EST
Monday to Friday
09:00 AM Ph Time - 05:30 PM Ph Time
Monday to Friday
08:00 PM EST - 05:00 AM EST
TRAINING TIMELINE
How many breaks are we expected to take on a daily basis?
2 small breaks of 15 minute and 1 lunch break of 1 hour
2 small breaks of 10 minutes and 1 lunch break of 30 minutes
2 small breaks of 15 minute and 1 lunch break of 30 minutes
2 small breaks of 10 minutes and 1 lunch break of 1 hour
RELIABILITY
How many percent of attendance is expected during the entire training timeline?
80%
100%
90%
95%
RELIABILITY
How many emergency leaves are you entitled to in your first 90 days?
2
3
1
4
RELIABILITY
Which application shall we use on a daily basis when clocking in and out for attendance?
HelpGrid Gmail
Factorial
Skype
HelpGrid Affiliates Dashboard
RELIABILITY
How many minutes before the shift should we clock in?
2 minutes
15 minutes
10 minutes
5 minutes
RELIABILITY
Select ALL that apply. We click on "break" when taking our:
First 10-minute break
30-minute lunch
Second 10-minute break
2-minute bio break
RELIABILITY
What should you do at the end of your shift?
Shut your computer down
Clock out in Factorial
Just say good bye and sleep
Close all of the open applications right away
RELIABILITY
In any event that you are unable to attend the training, what should you do?
Absolutely nothing
Get in touch with your trainer at least 6 hours before your shift
Get in touch with your trainer at the start of your shift
Get in touch with your trainer at the end of your shift
RELIABILITY
Failure to achieve 100% attendance due to invalid reasons will result to?
A progressive warning
Immediate contract termination
An extended bootcamp
An award
VIRTUAL CLASSROOM GUIDELINES
Which email domain must be used at all times?
@softwareprojects.com
@helpgrid.com
@gmail.com
@yomali.com
VIRTUAL CLASSROOM GUIDELINES
Select ALL that apply. Which name format shall be used in Skype?
Randy Joy Verano | HelpGrid
Kring (Maria Krizelle) | HelpGrid
Kring | HelpGrid
Randy
VIRTUAL CLASSROOM GUIDELINES
TRUE or FALSE. For a more dynamic and engaging training experience, you must keep your cameras turned on during the whole session.
TRUE
FALSE
VIRTUAL CLASSROOM GUIDELINES
TRUE or FALSE. For the benefit of all participants, you have to un-mute your microphone even when not speaking.
TRUE
FALSE
VIRTUAL CLASSROOM GUIDELINES
To ensure timely responses from the support group, we strongly advise asking questions through _______.
the general group chat
personal message
direct message
HelpGrid email
VIRTUAL CLASSROOM GUIDELINES
Select ALL that apply. Which among the following should have a non-negotiable mandatory back up?
Power back up
Internet back up
Back up dancer
Back up singer
ASSESSMENTS
You are expected to score at least how many percent to pass?
70%
80%
90%
100%
ASSESSMENTS
TRUE or FALSE. Daily-Knowledge Checks weigh 20% of your overall score.
TRUE
FALSE
ASSESSMENTS
Select ALL that apply. Which among the following will be used in grading your Final Assessment?
PPI/PII & PCI Compliance Rules (20%)
System Navigation (20%)
Theoretical Assessment (20%)
Graded Mock Calls (40%)
BOOT CAMP
Select ALL that apply. During this period, who will be your support system?
Trainers
QAs
SMEs
TLs
BOOT CAMP
How many hours will be your expected phone time?
Full 8 hours
8 hours per day minus the 2 small 10-minute breaks, the 1 big 30-minute break
8 hours per day minus the 2 small 10-minute breaks, the 1 big 30-minute break, the coaching sessions and the meetings/huddles
8 hours per day minus the coaching sessions and the meetings/huddles
BOOT CAMP
The evaluation will be made through a document called ____________ and you need to score at least 60% to pass and be endorsed to Operations.
Agent Process Report
Agent Progress Records
Agent Product Records
Agent Progress Report
BPO stands for
Business Practice Organization
Business Power Operation
Business Process Outsourcing
BuyGoods Process Organization
True or False: The term BPO (Business Process Outsourcing) is interchangeable with Call Center or Contact Center.
True
False
The following are pros of the BPO industry except
It allows you to save time and allows you to focus on your core services.
You give up control when you outsource.
You have access to high-value talents and skills.
You can cut costs to reduce overall cost for business.
This department handles incoming calls from customers who called the Inbound Order Taking, BuyGoods and HelpGrid number.
Abandoned Cart Recovery (ACR)
Inbound Support (IS)
Inbound Order Taking (IBOT)
(Welcome Calls)
After Care
Which of the following statements accurately describes the role of the IBOT department in generating revenue for HelpGrid?
The IBOT department's expertise in guiding customers and offering product recommendations has no impact on sales and revenue.
The IBOT department focuses solely on order processing and does not engage in upselling or cross-selling.
The IBOT department contributes to increased sales and revenue by effectively upselling or cross-selling products.
The IBOT department's primary responsibility is to handle customer inquiries and complaints, with no influence on revenue generation.
Select two. Which of the following statements accurately describe the role of an IBOT Sales Specialist?
Focus primarily on outbound sales calls and does not handle incoming orders.
Responsible for managing customer complaints and resolving issues related to order fulfillment.
Plays a vital role in efficiently processing incoming orders for timely and accurate fulfillment.
Handle customer inquiries and provide general product information.
