WorksheetsReassignment
Total questions: 15
Worksheet time: 15mins
What is the transfer guide on CSKB?
1435
1453
1443
1543
Choose the answer that is not supposed to be transferred to Logistics.
Proof of import
Seller wants to cancel the order while it's on route to the center
Photographs of destroyed item
No update on the tracking details
The customer is calling to ask why there is no update on the GSP tracking since June 8. The EDD of the item is until June 30th. The TM reassigned the contact to Logistics.
Compliant
Not Compliant
What is the time zone on our communicator
(a)
What time zone do we follow under the transfer guide on CSKB?
(a)
The customer purchased an item under eBay vault and would like to ask for help on a return. The TM spoke with the customer at 3:32 AM PST time and reassigned the SR offline.
Compliant
Not Compliant
Topics that appeals teammates handle. Select all that applies.
Buyer want to appeal an INR case decision
Reimbursement charge related to ATO
A customer requesting to reopen an INR accidentally closed
Appeal already decided but MM has follow up questions.
The buyer was instructed by the seller to close the INR case and promised to send the item within the week. After a week, the buyer still hasn't received the item and would like to reopen the case. TM reassigned the SR to appeals because it is documented on m2m messages that the seller did make the promise.
Not compliant
Compliant
The customer has contacted us asking if he has uploaded the tracking number on time for a recent order. The teammate reassigned the contact to Defect Basic Process.
Compliant
Not Compliant
Topics that Defect Basic teammates, handle. Select all that apply.
What are defects, how are they calculated
Why did I received a defect
Defect that does qualify for removal
Questions regarding a removed feedback
What should the seller send to a buyer to edit their feedback?
(a)
Leaving (a) is a great way to rate your buying experience with a seller on eBay.
When reassigning an SR offline, what is the most important thing to do that will help the receiving teammate?
(a)
What sanction will a seller get for canceling an order without a valid reason?
(a)
We've documented the foundation for all relevant aspects of Send to Offline functionality, also known as (a) .
