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Worksheets

Abensons Post Test

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Where the seller greet shopper/s immediately, introduce his/her self, and show good attitude.

a)

Approach

b)

Exploration

c)

Presentation

d)

Objection Handling

e)

Close

2.

Bowing, Waving Hand, Eye Contact and Smile are Non Verbal Greetings.

a)

True

b)

False

3.

Where seller asks the right questions and get to know the customer

a)

Approach

b)

Exploration

c)

Presentation

d)

Objection Handling

e)

Close

4.

This question type allows you to ask “what” and “how” to your customer.

a)

Open-ended Question

b)

Close-Ended Question

5.

A _____________ is usually the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services.

a)

Loyal Customer

b)

New Customer

c)

Impulsive Customer

d)

Discount Customer

6.

What type of customer can make a buying decision in an instant, provided that the conditions are right?

a)

Loyal Customer

b)

New Customer

c)

Impulsive Customer

d)

Discount Customer

7.

What type customer that shop frequently but base buying decisions primarily on markdowns?

a)

Loyal Customer

b)

New Customer

c)

Impulsive Customer

d)

Discount Customer

8.

What type of customer with the intention of buying a specific product?

a)

Loyal Customer

b)

New Customer

c)

Impulsive Customer

d)

Discount Customer

e)

Activity Based Customer

9.

These types of questions will help get a "yes" or "no" response.

a)

Close-ended Questions

b)

Open-Ended Questions

c)

Open-Minded Questions

10.

Where the seller explains features and benefits, demonstrates, and upsells to more premium product.

a)

Approach

b)

Exploration

c)

Presentation

d)

Close

e)

Objection Handling

11.

What do you call where customers can interact and engage with your products in enjoyable, informative, and memorable ways?

a)

Upselling

b)

Benefit Selling

c)

Experiential Selling

d)

Cross-Selling

12.

What do you call suggesting "additional items" to a customer committed to purchasing to increase the value of the sale?

a)

Upselling

b)

Benefit Selling

c)

Experiential Selling

d)

Cross-Selling

13.

What do you call it when you try to "sell an advanced or premium version" of the product, the customer is using or trying to purchase?

a)

Upselling

b)

Benefit Selling

c)

Experiential Selling

d)

Cross-Selling

14.

What do you call it when it involves describing how a feature and advantage of a product can meet a specific need the buyer might have for that product?

a)

Upselling

b)

Benefit Selling

c)

Experiential Selling

d)

Cross-Selling

15.

An "Advantage" describes how a product feature can be used or can help the buyer.

a)

True

b)

False

16.

Where the seller treats the buyer with respect, analyzes the situation, and addresses the concern base on the need

a)

Approach

b)

Exploration

c)

Presentation

d)

Close

e)

Objection Handling

17.

Where the seller summarizes the benefits that meet the customer's needs. Check if a customer still has questions. And ask the customer for the sale.

a)

Approach

b)

Exploration

c)

Presentation

d)

Closing

e)

Objection Handling

18.

Where the seller discussed the warranty and service offers.

a)

After Sales

b)

Exploration

c)

Presentation

d)

Closing

e)

Objection Handling

19.

Where the seller discussed the warranty and service offers.Where the seller provides contact details to the customers.

a)

After Sales

b)

Referral

c)

Presentation

d)

Closing

e)

Objection Handling

20.

Customer Approach comes in two ways - Verbal Greetings and Non-Verbal Greetings.

a)

True

b)

False