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WorksheetsAbensons Post Test
Total questions: 20
Worksheet time: 10mins
Where the seller greet shopper/s immediately, introduce his/her self, and show good attitude.
Approach
Exploration
Presentation
Objection Handling
Close
Bowing, Waving Hand, Eye Contact and Smile are Non Verbal Greetings.
True
False
Where seller asks the right questions and get to know the customer
Approach
Exploration
Presentation
Objection Handling
Close
This question type allows you to ask “what” and “how” to your customer.
Open-ended Question
Close-Ended Question
A _____________ is usually the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services.
Loyal Customer
New Customer
Impulsive Customer
Discount Customer
What type of customer can make a buying decision in an instant, provided that the conditions are right?
Loyal Customer
New Customer
Impulsive Customer
Discount Customer
What type customer that shop frequently but base buying decisions primarily on markdowns?
Loyal Customer
New Customer
Impulsive Customer
Discount Customer
What type of customer with the intention of buying a specific product?
Loyal Customer
New Customer
Impulsive Customer
Discount Customer
Activity Based Customer
These types of questions will help get a "yes" or "no" response.
Close-ended Questions
Open-Ended Questions
Open-Minded Questions
Where the seller explains features and benefits, demonstrates, and upsells to more premium product.
Approach
Exploration
Presentation
Close
Objection Handling
What do you call where customers can interact and engage with your products in enjoyable, informative, and memorable ways?
Upselling
Benefit Selling
Experiential Selling
Cross-Selling
What do you call suggesting "additional items" to a customer committed to purchasing to increase the value of the sale?
Upselling
Benefit Selling
Experiential Selling
Cross-Selling
What do you call it when you try to "sell an advanced or premium version" of the product, the customer is using or trying to purchase?
Upselling
Benefit Selling
Experiential Selling
Cross-Selling
What do you call it when it involves describing how a feature and advantage of a product can meet a specific need the buyer might have for that product?
Upselling
Benefit Selling
Experiential Selling
Cross-Selling
An "Advantage" describes how a product feature can be used or can help the buyer.
True
False
Where the seller treats the buyer with respect, analyzes the situation, and addresses the concern base on the need
Approach
Exploration
Presentation
Close
Objection Handling
Where the seller summarizes the benefits that meet the customer's needs. Check if a customer still has questions. And ask the customer for the sale.
Approach
Exploration
Presentation
Closing
Objection Handling
Where the seller discussed the warranty and service offers.
After Sales
Exploration
Presentation
Closing
Objection Handling
Where the seller discussed the warranty and service offers.Where the seller provides contact details to the customers.
After Sales
Referral
Presentation
Closing
Objection Handling
Customer Approach comes in two ways - Verbal Greetings and Non-Verbal Greetings.
True
False
