WorksheetsRetro 27.06 quiz
Total questions: 12
Worksheet time: 6mins
🤓 How well do you think you'll do this Retro quiz?
This is when you should leave a comment/note in a case in SF:
when you created a jira ticket for the case
when you checked a case seemingly for L1, but it turned out to be for L2, so you can leave a comment for L2 CS such as: "issue also replicated in admin"
when you contacted the tech/dev team's, so you would attach the slack thread link
when you forward a case to another core-cs team in SF, i.e. LM team, you should leave a comment why you did so
when you consulted QA's about compensation or credits, so you would link to the thread
You should always leave a comment/note in a case in SF now whenever required. If you forget to do so, your score in Playvox may be affected.
True
False
The AM team+Market Research Unit experiment will end:
In August
July 6th
Its already ended
July 31st
What is the AM team+Market Research Unit experminet about?
we need to reassign users cancellation requets to the Post 90 days cancellation queue if they don't have any sales and want to cancel their whole sub+.Trends (including any limits)
we need to reassign users to the Post 90 days cancellation queue if they dont have any sales and want to cancel their .Trends sub (+ any extra limits)
the cases will be reassigned automatically to the Post 90 days cancellation queue if they dont have any sales and want to cancel their whole sub+.Trends (including any limits)
we need to reassign all users to the Post 90 days cancellation queue if they want to cancel their sub+.Trends (+ any extra limits) , doesn't matter if they have a sales or not
Content Audit and Post Tracking tools will be closed on:
July 30th
beginning of July
June 30th
there is no definite date yet
Sales in #cutomer-success is asking to add a free 7-day AGK trial for a user. You will:
Ask the sales to create a case and help send it to their SF queue and post in #AGK-support-team channel of course
there is no need to create a case, just help the sales by posting to the #AGK-support-team channel for them to assist
there is no need to create a case and no need to post to the channel for them, the sales can do it themselves in #AGK-support-team because its not a core-cs channel, so guide them to do so
there is no need to forward this request to the AGK team, instead tag @csbilling or @varvara.romanova to help with the request
We will start charging VAT in South Africa will start and be:
Its already launched and its 15% (if provided VAT #, then nothing is charged)
Its already launched and its 20% (whether or not they provide a VAT #)
Its already launched and its 15% (whether or not they provide a VAT #)
We will start charging it only on July 19th and its 15% (whether or not they provide a VAT #)
These channels are only for CS specialists to post in:
#agk-support-team;
#app-core-cs;
#impact-hero-support
#lm-core-cs
#ih-tools-core-cs
The Universal Search tool is:
A Semrush internal tool to help find documents from KB, Semrush Help Center, etc.
An outside app now also part of our APP center apps and its free
A Semrush internal tool to only for dev teams to help find documentation
First time I've heard about it
This team is now accountable for Backlink Audit tool:
#blue-team
#crimson-team
#solar-team
#frozen-team
This screenshot is from which tool?
Keyword Overview
Position Tracking
Organic Research
Keyword Manager
