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MGT103- chapter 15

Total questions: 41

Worksheet time: 21mins

Name
Class
Date
1.

A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.

a)

Outputs

b)

products

c)

processes

d)

inputs

e)

services

2.

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

a)

technology management

b)

strategic management

c)

project management

d)

operations management

e)

self-management

3.

If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

a)

time

b)

form

c)

place

d)

service

e)

statistical

4.

Operations management was once called _____.

a)

service management

b)

process management

c)

waste management

d)

production management

e)

output management

5.

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preference belong to the _____ industry.

a)

service

b)

manufacturing

c)

automotive

d)

importing

e)

exporting

6.

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.

a)

an outsourcing

b)

a service

c)

a manufacturing

d)

the International Organization for Standardization 9000

e)

total quality management

7.

During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?

a)

Modernization of plants

b)

Rise in unemployment

c)

Growth in the service sector

d)

Foreign competition

e)

Recession

8.

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.

a)

service

b)

manufacturing

c)

automotive

d)

importing

e)

electronics

9.

During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.

a)

coal

b)

service

c)

agriculture

d)

steel
electronics

10.

A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

a)

manufacturing

b)

production

c)

service

d)

coal

e)

agricultural

11.

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?

a)

They increased their workforces dramatically.

b)

They opened more plants.

c)

They changed their market.

d)

They modernized their plants.

e)

They changed their sector.

12.

_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.

a)

Service

b)

Manufacturing

c)

Outsourcing

d)

Licensing

e)

Exporting

13.

A highest-possible-quality strategy will stress on _____.

a)

the lowest possible cost regardless of quality

b)

quality regardless of cost

c)

low quality at low cost

d)

large quantities at low cost

e)

productivity regardless of quality

14.

Which of the following questions is addressed by product-service mix decisions?

a)

How the services need to be provided?

b)

How many different products need to be offered?

c)

What quantity of a product needs to be produced?

d)

Where the products need to be distributed?

e)

How products need to be produced?

15.

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.

a)

layout

b)

promotion-distribution

c)

capacity

d)

product-service mix

e)

facility

16.

Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _____ decision.

a)

product layout

b)

facilities location

c)

capacity

d)

product-service mix

e)

process layout

17.

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?

a)

Product layout

b)

Cellular layout

c)

Random layout

d)

Fixed-position layout

e)

Process layout

18.

A _____ layout is appropriate when large quantities of a single product are needed.

a)

process

b)

cellular

c)

fixed-point

d)

product

e)

distributed

19.

_____ layouts are used in operations settings that create or process a variety of products.

a)

Product

b)

Cellular

c)

Random

d)

Fixed-position

e)

Process

20.

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.

a)

process

b)

cellular

c)

fixed-point

d)

product

e)

distributed

21.

Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?

a)

Product layout

b)

Cellular layout

c)

Fixed-position layout

d)

Random layout

e)

Process layout

22.

Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _____ layout.

a)

product

b)

cellular

c)

random

d)

fixed-position

e)

process

23.

The _____ layout is used when the organization is creating a few very large and complex products.

a)

product

b)

cellular

c)

fixed-position

d)

process

e)

distributed

24.

The _____ layout is used when the organization is creating a few very large and complex products.

a)

product

b)

cellular

c)

fixed-position

d)

process

e)

distributed

25.

_____ layouts are used when families of products can follow similar flow paths.

a)

Product

b)

Cellular

c)

Random

d)

Fixed-position

e)

Process

26.

In automation, _____ is the flow of information from the machine back to the sensor.

a)

feedback

b)

agrimation

c)

input instruction

d)

design

e)

control mechanism

27.

Which of the following is true of automation?

a)

The development of automation has created jobs across all industries.

b)

Automated machines make more errors.

c)

Automation discourages innovation.

d)

Automation helps to improve products and services.

e)

Automation was the earliest step in the development of machines and machine-controlling

28.

In automation, _____ are the parts of the system that gather information and compare it to preset standards.

a)

feedback systems

b)

sensors

c)

robots

d)

mechanical arms

e)

control mechanisms

29.

In automation, which of the following sends instructions to the automatic machine?

a)

Feedback

b)

Sensors

c)

Agrimation

d)

Steering system

e)

Control mechanism

30.

Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?

a)

Computer-aided automation

b)

Computerized robotics

c)

Agrimation

d)

Computer-aided design

e)

Flexible manufacturing systems

31.

Which of the following is true of computer-integrated manufacturing (CIM)?

a)

It is a simple tool.

b)

It is very different from computer-aided manufacturing.

c)

In CIM, adjustment of machine placements and settings is manual.

d)

It is a powerful management control tool.

e)

It is a form of service technology.

32.

EduCool is a web-based student information system. It allows parents to follow their child's performance online. It includes grades, attendance, assignments, and student data on a daily basis. EduCool is an example of:

a)

advancement in service technology.

b)

advancement in manufacturing technology.

c)

computer-aided manufacturing.

d)

computer aided design.

e)

computer-assisted technology.

33.

A(n) _____ is any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings.

a)

transformer

b)

expert system

c)

resistor

d)

robot

e)

just-in-time inventory system

34.

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

a)

Agrimations

b)

Flexible manufacturing systems

c)

Call-center systems

d)

Computer-aided design technologies

e)

Expert systems

35.

Which of the following statements about manufacturing technology is true?

a)

Computer-assisted manufacturing generates resistance.

b)

Computer-aided design systems are always reliable.

c)

Computer-integrated manufacturing systems are inexpensive.

d)

Computer-aided design systems are very simple.

e)

Computer-assisted manufacturing is the same as automation.

36.

Which of the following uses robot harvesters to pick fruit from a variety of trees

a)

Agrimation

b)

Flexible manufacturing systems

c)

Supply chain management

d)

Computer--assisted manufacturing

e)

Benchmarking

37.

_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.

a)

Supply-chain management

b)

Technology management

c)

Design management

d)

Productivity control

e)

Quality control

38.

_____ is also called procurement.

a)

Automation

b)

Purchasing management

c)

Inventory Management

d)

Materials control

e)

Quality control

39.

Which of the following is concerned with buying the materials and resources needed to produce products and services?

a)

Automation

b)

Purchasing management

c)

Inventory Management

d)

Materials control

e)

Quality control

40.

Which of the following inventory types provides the components needed to make the product?

a)

Raw materials

b)

Work-in-process

c)

Merchandise

d)

Finished goods

e)

In-transit

41.

Which of the following inventory types provides ready supply of products on customer demand and enables long, efficient production runs?

a)

Raw materials inventory

b)

Work-in-process inventory

c)

Procurements inventory

d)

Finished goods inventory

e)

In-transit inventory