WorksheetsMGT103- chapter 15
Total questions: 41
Worksheet time: 21mins
A company buys electronic components, assembles them into PCs, and then ships them to customers. In this case the electronic components are _____ for the company.
Outputs
products
processes
inputs
services
The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.
technology management
strategic management
project management
operations management
self-management
If the product is a physical good, operations create value and provide _____ utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.
time
form
place
service
statistical
Operations management was once called _____.
service management
process management
waste management
production management
output management
Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preference belong to the _____ industry.
service
manufacturing
automotive
importing
exporting
An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _____ company.
an outsourcing
a service
a manufacturing
the International Organization for Standardization 9000
total quality management
During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the primary reason for this decline?
Modernization of plants
Rise in unemployment
Growth in the service sector
Foreign competition
Recession
A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _____ industry.
service
manufacturing
automotive
importing
electronics
During the decline of the manufacturing sector, a tremendous growth in the _____ sector kept the U.S. economy from declining at the same rate.
coal
service
agriculture
steel
electronics
A(n) _____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.
manufacturing
production
service
coal
agricultural
In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?
They increased their workforces dramatically.
They opened more plants.
They changed their market.
They modernized their plants.
They changed their sector.
_____ is a form of business that combines and transforms resources into tangible outcomes that are then sold to others.
Service
Manufacturing
Outsourcing
Licensing
Exporting
A highest-possible-quality strategy will stress on _____.
the lowest possible cost regardless of quality
quality regardless of cost
low quality at low cost
large quantities at low cost
productivity regardless of quality
Which of the following questions is addressed by product-service mix decisions?
How the services need to be provided?
How many different products need to be offered?
What quantity of a product needs to be produced?
Where the products need to be distributed?
How products need to be produced?
Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.
layout
promotion-distribution
capacity
product-service mix
facility
Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _____ decision.
product layout
facilities location
capacity
product-service mix
process layout
Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?
Product layout
Cellular layout
Random layout
Fixed-position layout
Process layout
A _____ layout is appropriate when large quantities of a single product are needed.
process
cellular
fixed-point
product
distributed
_____ layouts are used in operations settings that create or process a variety of products.
Product
Cellular
Random
Fixed-position
Process
In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.
process
cellular
fixed-point
product
distributed
Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?
Product layout
Cellular layout
Fixed-position layout
Random layout
Process layout
Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _____ layout.
product
cellular
random
fixed-position
process
The _____ layout is used when the organization is creating a few very large and complex products.
product
cellular
fixed-position
process
distributed
The _____ layout is used when the organization is creating a few very large and complex products.
product
cellular
fixed-position
process
distributed
_____ layouts are used when families of products can follow similar flow paths.
Product
Cellular
Random
Fixed-position
Process
In automation, _____ is the flow of information from the machine back to the sensor.
feedback
agrimation
input instruction
design
control mechanism
Which of the following is true of automation?
The development of automation has created jobs across all industries.
Automated machines make more errors.
Automation discourages innovation.
Automation helps to improve products and services.
Automation was the earliest step in the development of machines and machine-controlling
In automation, _____ are the parts of the system that gather information and compare it to preset standards.
feedback systems
sensors
robots
mechanical arms
control mechanisms
In automation, which of the following sends instructions to the automatic machine?
Feedback
Sensors
Agrimation
Steering system
Control mechanism
Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?
Computer-aided automation
Computerized robotics
Agrimation
Computer-aided design
Flexible manufacturing systems
Which of the following is true of computer-integrated manufacturing (CIM)?
It is a simple tool.
It is very different from computer-aided manufacturing.
In CIM, adjustment of machine placements and settings is manual.
It is a powerful management control tool.
It is a form of service technology.
EduCool is a web-based student information system. It allows parents to follow their child's performance online. It includes grades, attendance, assignments, and student data on a daily basis. EduCool is an example of:
advancement in service technology.
advancement in manufacturing technology.
computer-aided manufacturing.
computer aided design.
computer-assisted technology.
A(n) _____ is any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings.
transformer
expert system
resistor
robot
just-in-time inventory system
_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.
Agrimations
Flexible manufacturing systems
Call-center systems
Computer-aided design technologies
Expert systems
Which of the following statements about manufacturing technology is true?
Computer-assisted manufacturing generates resistance.
Computer-aided design systems are always reliable.
Computer-integrated manufacturing systems are inexpensive.
Computer-aided design systems are very simple.
Computer-assisted manufacturing is the same as automation.
Which of the following uses robot harvesters to pick fruit from a variety of trees
Agrimation
Flexible manufacturing systems
Supply chain management
Computer--assisted manufacturing
Benchmarking
_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.
Supply-chain management
Technology management
Design management
Productivity control
Quality control
_____ is also called procurement.
Automation
Purchasing management
Inventory Management
Materials control
Quality control
Which of the following is concerned with buying the materials and resources needed to produce products and services?
Automation
Purchasing management
Inventory Management
Materials control
Quality control
Which of the following inventory types provides the components needed to make the product?
Raw materials
Work-in-process
Merchandise
Finished goods
In-transit
Which of the following inventory types provides ready supply of products on customer demand and enables long, efficient production runs?
Raw materials inventory
Work-in-process inventory
Procurements inventory
Finished goods inventory
In-transit inventory
