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FO level 1 test questioner

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Which segment of the hospitality industry focus on providing its target market with entertainment and relaxation services?

a)

Travel

b)

Recreation

c)

Lodging

d)

Catering

2.

Hotels offer guests the most modern and expensive amenities and facilities are categorizes as

a)

Resort hotels

b)

Budget hotels

c)

Luxury hotels

d)

MICE hotels

3.

Hotels offers complete vacation experience including easy assess to additional amenities and activities. Some even offer all - inclusive packages.

a)

Resort hotels

b)

Budget hotels

c)

Luxury hotels

d)

Bed and breakfast

4.

A property that specially target backpackers and young group of travelers who like to socialize and have fan are call

a)

Budget hotel

b)

Hostel

c)

Guest house

d)

Motel

5.

A small refrigerator that some hotels have in the room, full of drinks and snack you can buy.

a)

Cooler

b)

Suite

c)

Kitchenette

d)

Minibar

6.

Traveller s sleep in bunk beds with up to 10 other person in a room. They also share bathrooms and have share spaces. Some have separate sections for men and women.

a)

Hostel

b)

Bed and breakfast

c)

Inn

d)

Transit hotel

7.

Mainly responsible for guest check in and check out process ;

a)

Housekeeper

b)

Front desk agent

c)

Bell person

d)

Food and beverage

8.

There are ———— sectors under hospitality and tourism industry?

a)

1

b)

2

c)

3

d)

4

9.

Guest rooms 50 to 100 rooms are consider as

a)

Large hotels

b)

Medium size hotels

c)

Small hotels

d)

Mid range hotels

10.

Industry that drive revenue from for providing food and drinks is

a)

Catering

b)

Recreation

c)

Lodging

d)

Travel sector

11.

1.     A room rate that commission able to the host is call………………

a)

   TA rate

b)

     Corporate rate

c)

    Rack rate

d)

         OTA rate

12.

Which of the following is an example for report to Housekeeping department?

a)

Ceiling cracking.

b)

Carpet stain.

c)

  T.V not working.

d)

Collect room service item.

13.

Upon receiving booking, what should not be promised by reservation agent is ….

a)

Confirmation no

b)

Guest name

c)

Payment information

d)

Room attributes

14.

Upon receiving booking, what should not be promised by reservation agent is ….

a)

Confirmation no

b)

Guest name

c)

Payment information

d)

Room attributes

15.

………………… is use to record the customer’s vehicles in and out of the hotel.

a)

Luggage tag

b)

Group tag

c)

Storage tag

d)

Valet parking tag

16.

    A guest has just check in to the hotel and occupy the guest room is call ………

a)

Due out guest

b)

In house guest

c)

Departure guest

d)

Arrival guest.

17.

     These are consumable no chargeable items provided to guest in a guest room.

a)

Mini bar

b)

Linen

c)

Facilities

d)

Amenities

18.

A guest room with bed room and separate living room is called…………………

a)

Special room

b)

Suite

c)

Deluxe

d)

Apartment

19.

   _______________ Plan is inclusive of room and breakfast.

a)

European

b)

American

c)

Modified American

d)

Continental plan

20.

A meal plan for room inclusive of accommodation, breakfast, lunch and dinner is call…………….….

a)

Continental plan

b)

Modified American plan

c)

Half board

d)

Full board