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TLE 7/8 FRONT OFFICE SERVICING (EXPLORATORY)

Total questions: 25

Worksheet time: 9mins

Name
Class
Date
1.

An account slip which is prepared for a record of

transaction.

a)

Ledger

b)

Folio

c)

Visitor's Tabular Ledger (VTL)

d)

Voucher

2.

A secure container usually made of metal that is used to store valuables and

is being sealed for safety and protection of items.

a)

fax machine

b)

luggage box

c)

cash box drawer

d)

safety deposit box

3.

Which picture is issued by a bank allowing the holder to purchase goods and services

to be paid on a specific period of time.

a)
b)
c)
d)
4.

What are the procedures in maintaining Front Office Service tools,

equipment, and paraphernalia?

a)

clean, arrange, & store

b)

use, clean, & maintain

c)

use, clean, & store

d)

use, maintain, & prepare

5.

Are those that can be broken down into their constituent elements by

bacteria and other microorganisms.

a)

Solid wastes

b)

Liquid wastes

c)

Biodegradable

d)

Non-biodegradable

6.

Is the constitutional law designed to make sure that all Filipinos have air

that is safe to breathe.

a)

The Philippines Clean Air Act of 1998

b)

The Philippines Clean Air Act of 1999

c)

The Philippines Clean Air Act of 2000

d)

The Philippines Clean Air Act of 2001

7.

Which picture will you look for when there is an emergency

evacuation and the main entrance and the exit is nor accessible?

a)

b)

c)

d)

8.

Short dash lines used to show nonvisible surfaces that are not visible in

orthographic view. Usually how as medium thickness.

a)

Cutting plane line   

b)

Hidden line

c)

Long-break line       

d)

Dimension line

9.

Samal Hotel has a total room of 613. Five hundred twenty-one (521) rooms are occupied. What is the occupancy percentage of the Purple Hotel? Occupancy %=No. of Rooms OccupiedTotal No. of Roomsx100Occupancy\ \%=\frac{No.\ of\ Rooms\ Occupied}{Total\ No.\ of\ Rooms}x100

a)

84.96%

b)

84.97%

c)

84.98%

d)

84.99%

10.

Is a cross-disciplinary area concerned with protecting the safety, health and

welfare of people engaged in work.

a)

Personal Protective Equipment    

b)

Standard Operating Procedure

c)

Health Protocol

d)

Occupational Health and Safety

11.

A frequency identification technology used to lock rooms for security

purposes.

a)

Room key

b)

Key rack

c)

Ving card

d)

Cork board

12.

Which image below is used by bell boys to transport/carry the luggage of the guests.

a)

b)

c)

d)

13.

A device that is able to accept instant bookings even when there is no clerk

available at the front desk is called __________.

a)

Fax machine

b)

Printer

c)

Computer

d)

Telephone

14.

What should you remember in maintaining tools, equipment, and

paraphernalia of Front Office Services?

a)

“Once it is clean, then clean up afterward”

b)

“Once it is used, then clean up afterward”

c)

“Once it is clean, then use up afterward”

d)

“Once it is used, then store up afterward”

15.

Is a statement of all transactions affecting the balance of a single account.

a)

Ledger

b)

Folio

c)

VTL    

d)

Voucher

16.

Travel desk handles the guest’s folios.

a)

TRUE

b)

FALSE

17.

The bell desk also handles the guest arrival and departure. They take the guest baggage from the car to the gate and escort the guests to their rooms.

a)

TRUE

b)

FALSE

18.

Information desk make reservations for the hotels, restaurants, etc. They also obtain tickets for theaters musicals, and sporting events.

a)

TRUE

b)

FALSE

19.

The night auditor answer incoming calls and direct calls to guest rooms through the switchboard.

a)

TRUE

b)

FALSE

20.

A reception is where they receives guests during their arrival and departure. They also give out the registration formalities and they assign room for the guests.

a)

TRUE

b)

FALSE

21.

Reception keeps track of the status of the room.

a)

TRUE

b)

FALSE

22.

Reservation Forecasts the future room reservation status and also update the room availability chart.

a)

TRUE

b)

FALSE

23.

Bell Desk takes charge for the operation of light control air condition, Television, etc. They also handles guests’ personal request.

a)

TRUE

b)

FALSE

24.

Information Desk maintain resident guest rack, handle guest room keys, coordinate guest mails, telegrams, faxes, couriers, parcels, etc.

a)

TRUE

b)

FALSE

25.

Concierge checks guest folios and verify room status report. He/She aligns the reports to the finance of the hotel.

a)

TRUE

b)

FALSE