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WorksheetsTLE 7/8 FRONT OFFICE SERVICING (EXPLORATORY)
Total questions: 25
Worksheet time: 9mins
An account slip which is prepared for a record of
transaction.
Ledger
Folio
Visitor's Tabular Ledger (VTL)
Voucher
A secure container usually made of metal that is used to store valuables and
is being sealed for safety and protection of items.
fax machine
luggage box
cash box drawer
safety deposit box
Which picture is issued by a bank allowing the holder to purchase goods and services
to be paid on a specific period of time.
What are the procedures in maintaining Front Office Service tools,
equipment, and paraphernalia?
clean, arrange, & store
use, clean, & maintain
use, clean, & store
use, maintain, & prepare
Are those that can be broken down into their constituent elements by
bacteria and other microorganisms.
Solid wastes
Liquid wastes
Biodegradable
Non-biodegradable
Is the constitutional law designed to make sure that all Filipinos have air
that is safe to breathe.
The Philippines Clean Air Act of 1998
The Philippines Clean Air Act of 1999
The Philippines Clean Air Act of 2000
The Philippines Clean Air Act of 2001
Which picture will you look for when there is an emergency
evacuation and the main entrance and the exit is nor accessible?
Short dash lines used to show nonvisible surfaces that are not visible in
orthographic view. Usually how as medium thickness.
Cutting plane line
Hidden line
Long-break line
Dimension line
Samal Hotel has a total room of 613. Five hundred twenty-one (521) rooms are occupied. What is the occupancy percentage of the Purple Hotel? Occupancy %=Total No. of RoomsNo. of Rooms Occupiedx100
84.96%
84.97%
84.98%
84.99%
Is a cross-disciplinary area concerned with protecting the safety, health and
welfare of people engaged in work.
Personal Protective Equipment
Standard Operating Procedure
Health Protocol
Occupational Health and Safety
A frequency identification technology used to lock rooms for security
purposes.
Room key
Key rack
Ving card
Cork board
Which image below is used by bell boys to transport/carry the luggage of the guests.
A device that is able to accept instant bookings even when there is no clerk
available at the front desk is called __________.
Fax machine
Printer
Computer
Telephone
What should you remember in maintaining tools, equipment, and
paraphernalia of Front Office Services?
“Once it is clean, then clean up afterward”
“Once it is used, then clean up afterward”
“Once it is clean, then use up afterward”
“Once it is used, then store up afterward”
Is a statement of all transactions affecting the balance of a single account.
Ledger
Folio
VTL
Voucher
Travel desk handles the guest’s folios.
TRUE
FALSE
The bell desk also handles the guest arrival and departure. They take the guest baggage from the car to the gate and escort the guests to their rooms.
TRUE
FALSE
Information desk make reservations for the hotels, restaurants, etc. They also obtain tickets for theaters musicals, and sporting events.
TRUE
FALSE
The night auditor answer incoming calls and direct calls to guest rooms through the switchboard.
TRUE
FALSE
A reception is where they receives guests during their arrival and departure. They also give out the registration formalities and they assign room for the guests.
TRUE
FALSE
Reception keeps track of the status of the room.
TRUE
FALSE
Reservation Forecasts the future room reservation status and also update the room availability chart.
TRUE
FALSE
Bell Desk takes charge for the operation of light control air condition, Television, etc. They also handles guests’ personal request.
TRUE
FALSE
Information Desk maintain resident guest rack, handle guest room keys, coordinate guest mails, telegrams, faxes, couriers, parcels, etc.
TRUE
FALSE
Concierge checks guest folios and verify room status report. He/She aligns the reports to the finance of the hotel.
TRUE
FALSE
