WorksheetsEnrollment and Disenrollment Refresher
Total questions: 10
Worksheet time: 5mins
Member called in and stated that he wanted to disenroll from his active plan. Where will you transfer the call?
MRC
DEC
Member called in and stated that he has an enrollment dispute showing that the effective date is incorrect. What department should you be calling?
MRC
DEC
What do you call a team that is handling member requests related to enrollment or disenrollment and making efforts to retain the member through resolving issues and providing education?
MRC
DEC
What is the definition of SEP?
Special Energy Pinnacle
Special Election Period
Special Elearner Price
This period provides Medicare eligible individuals an initial opportunity to enroll in Medicare and is a seventh-month period surrounding their birthday.
IEP
AEP
OEP
SEP
This period occurs annually between October 15 and December 7 and allows Medicare eligible individuals and opportunity to add, change or leave a plan.
AEP
IEP
OEP
SEP
Julie moved from Chicago to Hawaii and got disenrolled without her knowledge. Can he re-enroll?
Yes
No
What is the OEP Timeframe?
Jan 1-Mar 1
Jan 1 - Mar 31
Jan 1 - Mar 21
Jan 21 - Mar 31
What would be the timeframe for AEP
Oct 12 - Dec 7
Oct 15 - Dec 7
Oct 11 - Dec 8
Oct 13 - Dec 9
Robert didn't know he got disenrolled from her account. When he called in, the advocate stated that he enrolled to other plan. Robert stated that he didn't do that. Is he eligible for an SEP?
Yes
No
