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WorksheetsChase Team Final Review Game
Total questions: 50
Worksheet time: 17mins
What are 2 things we need to give to the provider's office when calling to check on the status of a fax?
Patient Name
Patient Phone Number
Patient Date Of Birth
Patient Account Number
Who is most of the time, your best resource for information needed on an account?
MDO
Patient
Pharmacy
ESI Report
At the present time, what two pharmacies do we not call?
CVS
Centerwell
Walgreens
Optum
What do we click on to create a Smartsheet ticket a patient account?
Script OS
Case Management Tickets
SRX Enrollment Info
Attachments
When working on a spreadsheet, we are trying to get ?
All of the patient's Rx's
All of the Rx's on the patient's enrollment form
Certain prescription refills we still have not received
What is the crucial information we must always request when contacting a pharmacy in the Indianapolis facility?
Pharmacy's Registration Number
Pharmacy's NCPDP Number
Pharmacy's DEA Number
Pharmacist's Full Name
Who is the Head Pharmacist in the Pittsburg facility?
Kyle Decker
Ashley Edwards
Roger Weaver
What is the earliest time we can call the Provider's Office?
9 AM PST
8 AM CST
8 AM CST
8 AM EST
What is the most effective method of communication with the Provider's Office?
Leave a Voicemail
Speak with someone directly
Is it appropriate to disclose sensitive patient information in a voicemail?
Yes
No
If a customer inquires about the status of their medication delivery, which team should you direct them to?
Accounting
Billing
Customer Care Associate
What information is not to be disclosed unless specifically requested by the Provider's Office?
Patient's Full Name
Patient's Date of Birth
Patient's Insurance Policy Number
Last Four Digits Of The Patient's Social Security Number
It is necessary to request the entire profile of the patient from the current pharmacy.
True
False
When confirming a fax with the Provider's Office, aside from the patient's name and DOB, which two details are crucial to verify?
Patients current prescriber & medications
Patient's primary care physician
Patient's residential address
Patient is currently seen at this office
If a patient wishes to cancel their account, who do we transfer the call to?
Billing
Supervisor
Data Entry
Retention Team
What do we request from the pharmacy when making a call?
Only the active prescriptions
Every prescription on the patient's record at that pharmacy
All active prescriptions that have more than a 7 day refill
All prescriptions that have a 30 day refill
The patient's current pharmacy can fax a prescription for a controlled medications.
True
False
What phone number can be given to the MDO to send an escript to our pharmacy?
Your direct phone number
Pharmacy Transfer Line
Facility Phone Number
On the Script Status tab, if you see "Escript Received" where do you call next?
MDO
Patient
Pharmacy
Both MDO and Pharmacy
What are the two Main Head Status in Parallel Chase?
Parallel Act Hold
Script Seeker
Call Request Attempt
Start Patient
The patient enrolled in our program due to ______?
Taking multiple medications
Our superior customer service
Having multiple chronic conditions
Our personalized packaging program
We have a script status of "Active"?
True
False
When you see Transfer Received what does this mean?
Escript received from MDO
No scripts received
Patient does not take medication
Pharmacy has sent all refills
Name the Script Status (Check all that apply)
Transfer and Escript Received
Abandoned
Patient does not take
Active
Pending
Which city houses the Control Fill Pharmacy that serves our Indianapolis Facility?
Monaca Pennsylvania
Pittsburg Pennsylvania
Olathe Kansas
Indianapolis Indiana
Outcoming a patient account takes it to the next workflow.
True
False
How long should you wait on hold for a provider's office or a pharmacy?
10 minutes
20 minutes
As long as it takes
15 minutes
How many New Patient Chase Status do we work?
9
6
2
3
Choose 3 states that must do a verbal pharmacist transfer.
New York
Arkansas
Florida
Minnesota
Choose 4 pieces of PHI we can ask for when speaking with a patient.
First, Last Name
Email Address
Date of Birth
Phone Number
Patient Address
If our pharmacy has received a prescription from a provider, where can you see this?
Chase Details
Pioneer Drugs Received
Drug Details
Chase History
What is the facility phone number for both pharmacies?
877-638-9925
877-836-9925
877-368-9259
877-913-0930
Name the two departments we send smartsheet tickets to if needed
Date Entry
Customer Care
Billing
Pharmacy COMMS
On the Script Status tab, if you see "Escript Received" where do you call next?
Pharmacy
Provider
Patient
What section in the CRM can we see the New Patient Chase Status?
Additional Info
Status Info
Account Info
Lead Info
When calling a pharmacy for prescriptions, we want to ask for what to be turned off?
Patient Profile
Patient Account
Autofill
Which 2 states do we NEVER call the pharmacy?
Vermont
New York
Michigan
Utah
We do not see pharmacy information under the 'Drug Details' on the "Chase" screen?
True
False
If a prescription has been entered in as "ESI" we can change the dosages, package size on the "Manage Prescription" form pop up?
True
False
Our system automatically sends out what to all Provider's Offices on enrollment?
Voicemail
Fax
Telephone Call
On the Chase screen, where can we see our Faxes that have been sent to the provider's office?
Outcomes
Drug List
Pioneer Drugs Received
Chase History
What are the two sources that a prescription is entered under "Drug Details"?
ESI Report
Escript form Provider
Manual
Pharmacy Transfer
When you pull an account from OPS, where will it be found until completed?
Agent PV
Last 10 Cases Worked
Workflow List
We action each account as a whole when we have completed the chase?
True
False
Under the new "Abandon Prescriber" module, we can change the Status of the prescription and the Provider ?
True
False
When we give out our Facility information to the provider's office, what can they can possibly ask for?
Fax number
DEA number
Phone Number
Address
All of the above
At this time we cannot do verbal transfers to our pharmacist. Who do we need to call to get prescriptions sent to our pharmacy?
Patient's Current Pharmacy
Provider's Office
SRx Pharmacy Comms Team
What type of provider will not send prescriptions for a patient?
Primary Care
Internal Medicine
Physician Assistant
Hospitalist
When working the spreadsheet, one of the most important things you need to do is read the notes in the CRM and also note the account?
True
False
What type of pharmacy should we never say that we are?
Medication Maintenance
Patient Centered Pharmacy
Mail Order
SRX Pharmacy
