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WorksheetsBAB Test - July 2023
Total questions: 10
Worksheet time: 6mins
Name
Class
Date
1.
When guests first create an account, what is the timeframe to receive the Welcome Coupon?
a)
2 hours
b)
24 hours
c)
24-48 hours
2.
Can a L1 agentS (Voice,Chat and Email) cancel $10 coupons IN sALESFORCE?
a)
Yes
b)
No
3.
The reward certificate starts with?
a)
5
b)
2
4.
Guest has more than 100 points but they are not converted to certificates. What can be the reason ?
a)
The Guest opt out while they were accumulating points
b)
The Guest hasn't activated the automatic special option to receive all coupons
5.
Does the RYV work for US AND Canada?
a)
Yes, for both
b)
No, only for US
6.
What is the best option to provide to a Guest that couldn't enjoy the CYC because the month of their birthday has passed already?
a)
We could offer Birthday Coupon because it will be faster
b)
We can offer points that will take more time
7.
Guest wants to purchase more than 100 furry friends for a company. What template would you use to respond?
4 lines
8.
What template should we send if the guest is NOT opted in in GDPR?
4 lines
9.
If a guest could not apply a gift card to an order and we offer to apply the gift card once the order was placed, what type of FUR should we create?
a)
Web Order Refund
b)
Gift Card Request
10.
There is a coupon in the website saying "FREE Shipping in all orders" but the disclaimer says only for 5$50 orders or more. How should you categorize this case?
a)
Coupons/Mailers
b)
Place Order - Discount Issues
c)
Place Order - General Help
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