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WorksheetsISFBP 1
Total questions: 15
Worksheet time: 8mins
What is code of conduct?
show responsibilities.
proper practices for the individual.
proper practices for an organization.
set of rules on proper practices for an individual or organization.
Why is it important to wear proper uniform?
to show off
avoid customer complain
show good body language
good image to customer
Which action is consider unprofessional in workplace?
Report for duty on time.
Using the cell phone now and then.
Helping out a colleague to receive goods.
Not helping your colleagues to check their punch cards.
Good body language is
smile at all times.
stare at the customers.
stay very close to the customers.
using too much of hand gesture during communication.
To keep our body in shape through nutrition is to
attract people to us.
work longer hours at our company.
be mentally prepared for any workload given to us.
improve respiratory, cardiovascular health, and overall health.
To build a team's positive mindset and attitude is to
have drinking session together
had an opportunity to rant about work
focus on the good and not the bad.
finding a person to blame all issue.
Who do we usually serve first in during wedding banquet?
Host
ladies
gentlemen
hungry customers
Who is the person responsible for encoding messages?
sender
channel
medium
receiver
To have effective communication, we should
be an active listener
be very subjective in opinion
shout at customer if we are right
avoid eyes contact with customers
What is communicating through spoken words means?
mass communication.
verbal communication.
non-direct communication.
non-verbal communication.
All of the following are message and feeling express through non-verbal communication EXCEPT?
Listening skill.
Personal Space.
Physical contact.
Facial expression.
The important of the receiver when decoding the meaning of message is that
the receiver can be communicated in the most effective form of medium.
The communication process will be dynamic, continuous, irreversible, and contextual
The message can be interpreted correctly and the receiver can provide feedback to the sender.
The receiver can reduce the chance of making an error that will jeopardize the relationship.
Example of "closed" question is
“How old are you?”
“Have you had your lunch?”
''What happened in the kitchen?”
“Who served the braised chicken to table ten?”
the receptionist greeted the customer and took down the message for the intended recipient. What the receptionist did was practiced
awareness.
telephone etiquette.
understanding of the customer.
summary of receiving the phone call.
What cause service breakdown in F&B industry?
customer does not know what they want.
font in the menu is not printed to the customer preference.
clarify the customer’s orders and needs when taking food order.
staff did not ask sufficient questions to clarify the customer’s needs.
