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WorksheetsEffective Communication and professional standards
Total questions: 17
Worksheet time: 9mins
What is a reason you might need to communicate with someone?
Practice was canceled and you have to inform the person picking you up
You saw that your teacher entered an incorrect grade on your report
The uber is picking you up at a destination with lots of people
all of the above
Visual Communication is
when visuals are used to get a message across, inspire change, or evoke an emotion
when you speak to communicate in situations like face to face conversations, phone/video calls etc.
when communication is expressed in written form
when you use body language to interpret how someone is feeling
Oral/Verbal Communication is
when visuals are used to get a point, emotion or message across
when someone interprets body language to understand how someone is feeling
when people communicate through written form such as a text message or email
When people communicate through speaking such as a phone call or face to face conversation
nonverbal communication is when someone is able to convey or interpret information without using words such as displaying or observing types of body language. This includes eye contact or lack of, facial expressions, posture, gestures etc.
True
False
Written communication is any form of interaction that is in a written format. Which of the answer choices is an example of written communication
A Text Message
A phone call
Someone rolling their eyes
graphic design poster of an upcoming movie
Upward Communication is-
information exchanged with an outside organization
information exchanged between peers, colleagues
Information exchanged from the top of the organizational hierarchy sent downwards
information exchanged UP the organizational hierarchy
What is downward communication?
information exchanged UP the organizational hierarchy
Information exchanged from the top of the organizational hierarchy sent downwards
information exchanged between peers, colleagues
information exchanged with an outside organization
What is Lateral Communication(also referred to as horizontal communication)?
information exchanged UP the organizational hierarchy
Information exchanged from the top of the organizational hierarchy sent downwards
information exchanged between peers, colleagues
information exchanged with an outside organization
External Communication is-
information exchanged UP the organizational hierarchy
Information exchanged from the top of the organizational hierarchy sent downwards
information exchanged between peers, colleagues
information exchanged with an outside organization
Business communication is sharing information between people within the workplace and outside a company.
True or false?
False
True
What are professional standards?
A set of rules that every single person has to follow in their everyday life
A set of guidelines that show how a professional should behave in the workplace
A set of laws written by the founding fathers
A set of rules that governs how monopoly is played
Professional skills are
a combination of both soft and hard skills
only soft skills
Only hard skills
only attained through education
how are soft skills different from hard skills?
Soft skills are intangibles like a good work ethic, creativity and adaptability while hard skills are job-specific and acquired through education, training and experience
Which of the following is an example of a job-specific skill?
Why is conflict resolution important?
What does effective teamwork look like?
Effective teamwork looks like a group of individuals working together towards a common goal, with clear communication, mutual respect, and a shared understanding of each team member's roles and responsibilities.
Good work ethic is-
