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Exam 3 :)

Total questions: 20

Worksheet time: 12mins

Name
Class
Date
1.

The purpose of an offer code is to?

a)

Drives the pricing structure for each cabin category

b)

Establishes upgrades

c)

Follows basic marketing principles of supply and demand

d)

All of the above

2.

What is the minimum age requirement to use CPSE?

a)

60

b)

55

c)

52

d)

65

3.

Which organization/company does not qualify for CPGO?

a)

Norwegian Cruise Line

b)

USPS

c)

Delta

d)

Fed Ex

4.

The _ Promotion is 100% NON-Refundable from the date it is booked!

(a)  

5.

Cruise, Play, Repeat, offers must be booked within 21 days of Debarkation.

a)

TRUE

b)

FALSE

6.

What are Targeted Promotional Offers?

a)

A special offer that is available for 1st time cruisers

b)

A special offer that can be mailed or emailed to a specific past guest

c)

A special offer available to ALL VIFP club members

7.

What is the MAIN Benefit of booking the Early Saver Promotion?

a)

Price protection up to 10 business days prior to sailing

b)

You get to get onboard the ship Early

c)

You have to wake up EARLY each day of the cruise

d)

Price protection up to 2 business days prior to sailing

8.

How many staterooms can an eligible guest receive at Military rate?

a)

1

b)

2

c)

3

9.

Early saving bookings canceled WITHIN penalty, Standard Penalties apply

a)

TRUE

b)

FALSE

10.

The per person/per change service charge for a booking with Fly2Fun FELEXIBLE Air WITHIN 60 days of sailing is?

a)

$100

b)

$375

c)

$200

d)

$825

11.

Guest may use Carnival _ To have their cruise balance paid off in monthly instalments.

a)

PayPal

b)

FunPay

c)

Scheduled Payments

d)

EasyPay

12.

What are the restrictions regarding personal checks being mailed by a guest?

a)

Accepted only if check issuer is part of the traveling party

b)

Accepted as long as it is received in house no later then 21 Business Days prior to sailing

c)

We do not accept check payments from guests

13.

Direct guest FINANCING that makes travel more affordable is

(a)  

14.

_ is the practice used by people who are attempting to find out the limit on a credit card.

a)

Scuba Diving

b)

Phishing

c)

Bicycling

d)

Hunting

15.

Paying for Addons such as Faster to the Fun, Can be paid WITH the guest Deposit, on a Single Transaction.

a)

TRUE

b)

FALSE

16.

Any refunds processed will be sent to the Guest Choice of Payment

a)

TRUE

b)

FALSE

17.

A Guest wants to give you her credit card number for the deposit, but due to funds she wants you to charge it tomorrow. You should write it down and charge it the next day.

a)

TRUE

b)

FLASE

18.

After submitting a Credit Card payment, we should check the _ Tab to see if the payment has gone through.

(a)  

19.

Where in the Toolbar would you go to take a Credit Card Payment?

a)

Travel With

b)

Add a Guest

c)

Carnival Dash

d)

Manage Funds

20.

AU is the Country Code for _

a)

Asia

b)

Africa

c)

Australia

d)

Antarctica