is a hotel system of
extremely dense occupancy. Guest space is reduced in
size to a modular plastic or fiberglass block roughly 2m
by 1m by 1.25m, providing room to sleep and little
more although facilities usually include a television and
other electronic entertainment.

“King of the Innkeepers”

features rooms in a
huge tree from which guests can watch wild animals
feed at night

Famous Swiss
hotelier became manager at the Savoy
in London

opened his first hotel in Buffalo, New
York, in 1907
- with individual rooms with private baths

founder of the Marriott Hotel chain

-He arranged his first
tour

-first travel agent

founder of Holiday Inn

which exhibit typical,
simple Japanese décor and inexpensive lodgings with
four to six built-in bunk beds.

Motto that led the hotel
industry into the twentieth
century

ran between major cities and stopped wherever passengers
wanted

When did coffeehouses became popular in Europe
and were incorporated into many of the inns?

Who converted their houses into inns?

ran between major cities and stopped wherever passengers
wanted

term used by British to describe such inns

“hostelers” meaning “inn keepers”

inns were large "?"

post-houses or apartments suitable
for a king

are accommodations
surrounded by large courtyards

legionnaires and civil officials build
monuments to their civilization throughout
Asion and Europe in their exploration and
conquering expeditions.

Products of the hospitality business are not intangible and perishable

Hospitality businesses are open 364 days a year and 24 hours a day

Unsold rooms tonight can never be sold again

the most important aspects of hotels

has superior facilities and a full complement of services,
lounges, room service, newspapers, exercise facilities, electronic
support

They locate close to their market, the
business community, usually in urban areas

Arterial highways, research parks, airports,
even in suburban shopping centers

guests take permanent
occupancy

large, self-contained
resorts.

meals are not included in the rate quote, some European
hotels sometimes include a breakfast (coffee or chocolate, a roll and a bit of
cheese) which is called a Continental breakfast

includes breakfast and dinner. This is so that guests
are not restricted, they need not return for an inconveniently scheduled
lunch.

includes room and all three meals (similar to Full Pension,
except it includes a continental breakfast instead of a full English breakfast).

it allows guest to dine at other AP
hotels in the vicinity.

are modern versions of rooming
houses, once called tourist homes.

Are the rage among the hip, the
chic and the cool they’re just hotels; with niche
appeal

They carry a long historical lineage

A wide range of skills is needed to operate large
hotels.

work at
the desk but are reporting to
accounting

is the title at the unit
level, the operating hotel

is used when
the GM actually owns the
hotel, as do many small,
privately held operations.

is the front-of-the-house
counterpart to the food and
beverage manager.

are among the
hotel’s least paid employees.
Although tips supplement this.

Guest room attendants
service how many rooms per day?

inspects and
approves rooms recently
vacated and cleaned by the
guest-room attendants.

Bellman/bellpersons belong to what department?

oversees
four departments: reservations,
uniformed services, concierge,
and telephones

In charge in wake-up calls

Inquiries are received,
processed, and confirmed
by the department under
the supervision of the

1. Rooms inventory is now available only through the hotel's reservation department.

2. Global distribution channels provide immediate access to electronic room counts with minimal human interaction.

3. There are multiple channels of distribution available for hotel reservations.

4. Travelers make more reservations by telephoning the property directly compared to online options.

5. The reservations department plays a minor role in selling hotel rooms and services.

6. Overbooking occurs when there are more reservations than available hotel rooms.

7. Underbooking happens when a hotel is heavily marketed and receives numerous reservations.

8. Manual reservations systems involve the use of cards and charts displayed on a wall.

9. The traditional method of accepting reservations using computers is cost-effective.

10. The Whitney System of Reservation is a type of computerized reservations system.

11. Computerized reservations systems are now widely adopted in most hotels.

12. Property Management System (PMS) is not related to reservations management.

13. The arrival date is not an important detail to note when accepting a reservation.

14. Declining a reservation should be done without providing any explanation to the guest.

15. Offering alternative dates when a reservation can be accommodated is unnecessary.

16. Regular reservations involve holding the room until the guest arrives, with no cutoff time.

17. A confirmed reservation has its terms verified and is followed up with the guest.

18. Guaranteed reservations require no form of payment or assurance from the guest.

19. Credit card, advance deposit, and travel agents are methods to guarantee a reservation.

20. In-house vouchers are not accepted as a method to guarantee a reservation.