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WorksheetsReception The HIS
Total questions: 12
Worksheet time: 43mins
What is Reception and can you explain task and duties of receptionist ?
The machine that used for creating room key at hotels called
ETFPOS
Marker
Card Encoder
EDC
Prepare reception area for service involve some aspect, except
Reception diary
Proper grooming
Handover
Scheduling
List that provides data for guest arrival today and other personal data in hotels enterprise called
Expected arrival list
Guest in house list
Departure guest list
Daily summary reconciliation
When receptionist allocate the room with special request what need to assure, please mention and describe
Where to distributes document of expected arrival list and please give the example of each function
Perform check in functions is receptionist can perform handling check in guest in (a) manners and based on the standards
Please mention 6 characteristic that need by receptionist during welcoming guest
What is step by step during handling walk in guest, please mention and explain it
Sometime receptionist can decline a guest if appropriate, could you give a reason why it possible to happen
Registration card at hotel enterprise usually contain data of guest except
Guest name
Date of birth
Guest signature
Guest occupation
Please mention and describe the step by steps of handling check in of reserved guest from welcoming until escorting to the room as receptionist
