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Clause 9&10 IATF 16949:2016

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What shall an organization do regarding customer complaints and field failure test analysis?

a)

Initiate corrective actions to prevent recurrence.

b)

Initiate problem solving

c)

Perform analysis on customer complaints and field failures, including any returned parts.

d)

All answers are correct

2.

Product auditors shall demonstrate competence in understanding product requirements and use of:

a)

Relevant information from finance related to scrap and rework costs.

b)

Relevant measuring and test equipment to verify product conformity.

c)

Relevant data for measurement systems analysis.

d)

All of the above answers are correct.

3.

Manufacturing process auditors shall demonstrate

a)

Technical understanding of the scrap and rework process(es)

b)

Technical understanding of the organization’s product requirements

c)

Technical understanding of the relevant manufacturing process(es) to be audited, including process risk analysis (such as PFMEA) and control plan.

d)

All of the above answers are NOT correct.

4.

Which of the following activities must be carried out by someone who does not perform the activity being evaluated?

a)

Contract review

b)

An inspection of product

c)

A quality system audit

d)

None of above

5.

Clause 10.3 is on Preventive Action

a)

True

b)

False

6.

Data generally can be categorized into what categories?

a)

Variable & Measurable

b)

Count & Attribute

c)

Variable & Attribute

d)

Large & Small

7.

Range can be defined as the….

a)

Difference between the sample & population

b)

Difference between X-bar Chart & R Chart

c)

Difference between Median & Average

d)

Difference between the largest & the smaller values of a set of data

8.

Which type of control chart is most suitable for the variable data with a constant subgroup size of 5

a)

X-Bar R Chart

b)

X-MR Chart

c)

P Chart

d)

U Chart

9.

Which type of control chart is most suitable for the variable data with a constant subgroup size of 1

a)

X-Bar R Chart

b)

X-MR Chart

c)

P Chart

d)

U Chart

10.

Auditors can gather objective evidence by

a)

Interviewing staff

b)

Observing activities

c)

Reading documents

d)

All of the answers is correct

e)

None of the answer correct