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Worksheets

Basic Professionalism Skills

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.
Lydia works at a medical facility in which all employees are required to wear white shoes.  Lydia does not agree with the rule.  What should Lydia do?
a)
Comply with the rule and wear appropriate shoes. 
b)
Start a petition
c)
Wear shoes of any color she desires
d)
Quit her job
2.
 Which of the following demonstrates responsibility?
a)
Admitting to a mistake 
b)
Lying about an error 
c)
Procrastinating
d)
Taking extended lunch breaks
3.
How should employees behave during interactions with clients and co-workers?
a)
Professionally
b)
Opinionated
c)
Judgmentally 
d)
Disrespectfully
4.
When solving a problem in a group situation, which of the following traits should be demonstrated?
a)
Compromise
b)
Independence
c)
Stubborness
d)
Inflexiblity
5.

Effective workers possess strong interpersonal skills.

a)

True

b)

False

6.

What are the characteristics of professionalism?

a)

Capable of being trusted

b)

Fact or quality of being on time.

c)

Engaging others while at work with respect

d)

All of the above

7.
Punctuality means which? 
a)
On task 
b)
Proffesional
c)
Happy
d)
On time
8.
Professionalism describes a certain type of _________ in the workplace?
a)
Knowledge
b)
Behavior
c)
Persistance
d)
Drive
9.
Showing up late to work is acceptable if it is only 
a)
once a week
b)
once a day
c)
once a month
d)
never acceptable 
10.

A ______________ is someone who gets the job done as expected, and follows appropriate behaviors in the workplace

a)

Professional

b)

Employee

c)

Worker

d)

Competent person

11.

Professionalism includes

a)

Attire

b)

Preparedness

c)

Body Language

d)

All of these

12.
Which is a good listening skill?
a)
Walking away
b)
Interrupting
c)
Eye contact
d)
Giving feedback
13.

You work at McDonald's. Your boss asks you to take out the garbage. You:

a)

Cry

b)

Refuse

c)

Take out the garbage

d)

Quit

14.

You work in an office. A friend asks to cover for them because they have to leave early. You should:

a)

Say yes

b)

Tell them no that you don't do favors

c)

Agree and both of you go talk to the boss.

15.

If you are running late to work, you should:

a)

Call your boss & let them know what time you'll be in.

b)

Call your boss and pretend to have a flat tire.

c)

Just don't show up

16.

If you show up late without calling (forgot your cell phone), you should:

a)

Make up a lie about why you were late

b)

Tell your boss to shut up and explain why you were late

c)

Ignore everyone and refuse to talk

d)

Apologize (explain) and tell them it won't happen again

17.

If you hear a fire alarm going off in your office, you should:

a)

Scream and run out

b)

File out in an orderly fashion

c)

Stay at your desk and keep working

18.

If you work at a restaurant, you should wash your hands:

a)

All of these

b)

After touching your hair or face

c)

After using the bathroom

d)

After touching raw meat

19.

You work in an office. Your lunch goes missing. You should:

a)

Scream and throw yourself on the floor.

b)

Ask if anyone accidently took it and put your name on it next time.

c)

Wildly accuse everyone of stealing from you

20.

If you dislike going to work, you should:

a)

walkout in the middle of your shift

b)

say a lot of bad words to your boss

c)

explain your concerns to your boss and consider giving your two-weeks notice