WorksheetsHow much you know about ANA policy
Total questions: 50
Worksheet time: 38mins
Name
Class
Date
1.
Pax SAKURA/MARUKO travel to JPN on Y-CLS, pax hold SFC card and has 03 PC : 01PC/23kg, 01 golf/8kg and 01 box/32kg. Does pax need to pay EXB or not?
a)
No need to pay
b)
USD 100
c)
USD 160
d)
USD 60
2.
Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?
a)
USD 200
b)
USD 400
c)
USD 500
d)
USD 800
3.
Pax JUSTIN/BIEBER has itinerary : HAN-NRT-YYZ on Y-CLS (AC TKT) with wife, free baggage allowance 01PC.
Pax JUSTIN/BIEBER hold Air Canada Gold card and both of them have total 03PC : 01pc/23kg, 01PC/20kg 01PC/14kg. Do they need to pay excess baggage and how many lounge coupon they get from HAN?
a)
USD 100 and 01 lounge coupon
b)
USD 75 and 02 lounge coupons
c)
USD 100 and 02 lounge coupons
d)
No need to pay EXB and 02 lounge coupons
4.
Pax LY/NHA KY has itinerary : HAN-NRT-DFW-TPA on C-CLS (NH TKT), pax hold PLA of VNA .Pax has total 04PC: 01PC/23kg, 01PC/26kg,01PC/32kg and 01 golf/10kg. How much pax has to pay for excess baggage?
a)
USD 200
b)
USD 400
c)
USD 500
d)
USD 800
5.
Pax GOMI/RUMIKA has itinerary : HAN-NRT on Y-CLS (NH TKT), pax hold ANA Platinum card. At the CKIN counter, pax request upgrade to C-CLS by miles/points. After check class of ticket is eligible to upgrade, how many miles/points need to reduct?
a)
16 points or 18,000 miles
b)
16 points or 16,000 miles
c)
8 points or 18,000 mile
d)
8 points or 16,000 miles
6.
CIP B procedures handling :
a)
CKIN at priority counter and escort to the lounge and then to aircraft door
b)
Put First tag + VIP tag on checked baggage. Vip tag on carry on baggage
c)
Confirm boarding time (First boarding or Last boarding)
d)
All answers are correct
7.
How many guests can a DBC Business passenger take to the same lounge ?
a)
3
b)
2
c)
1
8.
Pax NGUYEN/QUANG TUAN has itinerary : HAN-NRT-EWR, pax hold VNM passport and USA visa type F1. What do you need to check before check in for pax?
a)
Valid VNM passport, valid US visa, other travel documents
b)
Valid US visa, valid form I-20, check "Program start/end date"
c)
Valid VNM passport, valid US visa, valid form I-20, check "Start of class"
d)
Valid VNM passport, valid US visa, valid form I-20
9.
Pax NGUYEN/DUC HUNG travel to US with itinerary : HAN-NRT-DFW on NH898/10OCT23, pax hold VNM passport, valid US visa type F1 and form I-20. In his I-20 form, start of classes date is 20NOV23, program start/end date : 20NOV23-05AUG28. What will you need to check before check in for pax?
a)
Check in as normal because pax has enough travel documents
b)
Contact ANA before check in for pax
c)
Ask pax study permit is valid or not
d)
Explain for pax might not able to travel due to he travel before 40 days, contact ANA staff for next steps
10.
Choose the wrong answer
a)
Visa F1 for international students attending a graduate school, university, community college, language school,etc.
b)
Form I-20 (visa F1) is not required every time upon entry
c)
Pax can travel if the start date in form I-20 is not over 30 days
d)
Visa F1 and form I-20 are required, it is necessary to confirm them together
11.
Pax CHENG/XING XU travel to US, pax hold CHN passport and US visa type B1/B2 full term 10 years. What do you need to check before check in for pax?
a)
Valid CHN passport, valid US visa, EVUS
b)
Valid CHN passport, vaild US visa, EVUS, return ticket
c)
Valid CHN passport, valid US visa, VNM visa, EVUS
d)
Valid CHN passport, valid US visa, VNM visa, ESTA
12.
Pax LUCIEN/LAVISCOUT travel to Canada for working, pax hold FRA PSPT and work permit. Is it possible to check in for pax at the counter?
a)
Cannot check in because pax need to show CAN visa
b)
Cannot check in because pax need to show ETA
c)
Can check in because pax has work permit
d)
Can check in because passenger's eTA linked to his PSPT and pax hold work permit
13.
Which is incorrect about subsequent registration for flight mileage on International Flights?
a)
Call or mail to ANA Mileage Club Service Center.
b)
Register through ANA SKY WEB.
c)
Go to ANA Check-in counter after boarding.
14.
What is the maximum size for sporting equipment which does not require EB charge?
a)
200 cm
b)
252 cm
c)
272 cm
d)
292 cm
15.
Musical instruments up to ( ? ) cm will not be applied for excess baggage charge.
a)
201 cm
b)
202 cm
c)
203 cm
d)
204 cm
16.
What is BAGA service?
a)
Waiver of Excess Baggage fee by Sales Department AUTH (Waive Weight or Size)
b)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive Piece)
c)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive AVIH)
d)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive Sport Equiqment)
17.
What is BAGW service?
a)
Waiver of Excess Baggage fee by Sales Department AUTH (Waive Weight or Size)
b)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive Piece)
c)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive AVIH)
d)
Waiver of Excess Baggage Fee by Sales Department AUTH (Waive Sport Equiqment)
18.
Maximum kg to accept AVIH
a)
23 kg
b)
32 kg
c)
45 kg
d)
50 kg
19.
What kind of document need to check to accept human ash as carry-on bag?
a)
Consent and Release
b)
Fit to travel
c)
MEDA
d)
Quarantine document
20.
How many maximum kg of dry-ice is allowed in 01 piece of bag?
a)
1.5kg
b)
2.5kg
c)
3.5kg
d)
4.5kg
21.
Paints is allowed to ?
a)
Carry-on
b)
Check-in
c)
Both carry-on and check-in
d)
Not allow neither carry-on nor check-in
22.
HEAVY BAGGAGE tag is attach to heavy baggage which is over (?) kg
a)
29 kg
b)
23kg
c)
32kg
d)
45kg
23.
Transfer tag is attached to ...
a)
Bag having short connecting time
b)
International outbound bags
c)
All the bags
d)
Bags connecting to domestic Japan only
24.
Eligible pax for Business counter
a)
Vietnam Airline Titan card holder
b)
ANA Bronze card holder
c)
Star Alliance Silver card holder
25.
Standard required time for checkin 1 pax
a)
110 seconds
b)
210 seconds
c)
120 seconds
26.
Eligible pax age for Emergency exit row seat
a)
Aged 12 years or above
b)
Aged 15 years or above
c)
Aged less than 50 years
27.
What is SOC INF?
a)
Infant occupying a Business class seat
b)
Infant occupying a seat
c)
Infant occupying a basinet
28.
What do you have to do if a passenger want to bring a child seat on cabin to use for his infant.
a)
Accept without any check
b)
Check if child seat has specification and call supervisor to check the specification meeting the standard
c)
No accept child seat on cabin
29.
Eligible passengers for Airport Support service (MAAD, MAAT, MAAA) are:
a)
'- Passengers aged 65 years old and older
- 1 adult traveling with infant(s) or child (children) aged 3 years old and or less
- Young Passenger aged ( 12 ) through ( 16 ) years old without traveling companion
b)
- Passengers aged 65 years old and older
- 1 adult traveling with infant(s) or child (children) aged 3 years old and or less
- Young Passenger aged ( 12 ) through ( 16 ) years old without traveling companion
- Expectant mothers without traveling companion
c)
- Passengers aged 65 years old and older
- 1 adult traveling with infant(s) or child (children) aged 3 years old and or less
- Expectant mothers without traveling companion
30.
Passenger must submit a MEDIF that was prepared within the last (?) days including the boarding day.
a)
7
b)
10
c)
14
31.
What is the SSR code for the VIP passengers who is not applicable but needs escort service?
a)
SCAV
b)
SCAB
c)
SCAL
32.
Deadline to order special meal (aside from Allergen-free Meal and meal need to loaded from Japan)
a)
24 hours before schedule departure time
b)
48 hours before schedule departure time
c)
72 hours before schedule departure time
33.
Deadline to make an advance seat reservation
a)
24 hours before schedule departure time
b)
48 hours before schedule departure time
c)
72 hours before schedule departure time
34.
UMNR fare is equipvalent to (?) % of adult fare
a)
75
b)
100
c)
50
35.
What the condition to become EXMO
a)
If the expected date of birth is within 28 days from boarding period
b)
If the expected date of birth is within 36 days from boarding period
c)
If the expected date of birth is within 30 days from boarding period
36.
MEDIF for EXMO has to be issued within how many days of intended departure date
a)
14 days
b)
7 days
c)
21 days
37.
All children travelling alone on route to Mexico needs to use UMNR service if:
a)
Passenger is from 5 years old and over but under 12 years old
b)
Passenger is from 5 years old and over but under 14 years old
c)
Passenger is less than 14 years old
38.
A child shall be accompanied by a passenger (?) years of age or older for Mexico routes
a)
18
b)
16
c)
15
39.
A child shall be accompanied by a passenger (?) years of age or older for Canada routes
a)
18
b)
16
c)
15
40.
A child shall be accompanied by a passenger ..... years of age or older for Japan routes
a)
18
b)
16
c)
12
41.
How many Free Baggage Allowance for a staff ticket
a)
Base on the ticket
b)
No limit
c)
2 piece
42.
It is possible ID passenger access to Lounge
a)
True
b)
False
43.
Pax KIKUCHI/K has no checked in bag and wants to carry on 2 pcs of luggage to the cabin. What should you do?
a)
Call ANA immediately
b)
Ask pax to check in, no explanations
c)
Explain the standards of hand carry on baggage and suggest pax to check in 1 bag
d)
Allow pax to carry on 2 pcs of baggage
44.
Pax NGUYEN/THIHOA travel with 01 INF. Pax checked in 03 pcs of bags and wants to carry on 2 pcs including 01 pc for baby (milk, diaper). What should you do?
a)
Call ANA to let them explain
b)
Let pax bring 2 pcs of bags as pax wish to
c)
Refuse pax immediately
d)
Explain to pax in policy INF do not have carry on allowance, ANA only accept for parents travel with INF carry small bag for INF goods (milk, diaper..), politely refuse pax cannot carry on 2pcs and inform ANA staff
45.
Pax INOUE/N asks to input his milleage number into the check in system, unfortunately his name on the card and the name on his booking were converseWhat should you do?
a)
Refuse to input due the name was not matched
b)
Inform pax to credit online
c)
Call ANA to register on the "Compensatory mileage application form" manually
46.
Pax DBC ABE/MIKI would like to invite his two friends to business lounge with her. What should you do?
a)
Invite 2 more guest to lounge as pax requested
b)
Explain to pax the regulation and politely refuse pax's request due pax is allowed to invite 01 pax only
c)
Call ANA to decide
47.
Pax ENDO/YASUKO travel with INF and RQ BSCT at the check in counter. Unfortunately, you find out that the INF is 11 kgs. What should you do?
a)
Refuse pax to use BSCt due INF is over weight imediately without any explanation
b)
Explain to pax that BSCT is not available, pax need to book BSCT service 24h before departure time.
c)
Explain to pax that for safety reason, BSCT size is 85(L) x 45 (D) x 33(H) and capacity is less than 10 kgs. INF is over 10kg could not use the BSCT then inform ANA staff
48.
You are lobby staff on flight today, when you are guiding pax to the counter, 01 Japanese passenger come to your place and ask you his ANA card can check in which counter. What will you do in this situation?
a)
Invite pax to vaccancy counter at that time
b)
Check FFP card information and passenger's card then guide passenger to correct counter
c)
Bring passenger's card to ask supervisor
d)
Answer passenger you do not know
49.
What lobby staff do on duty?
a)
Pay attention at line, entrance/exit way and passengers
b)
Pay attention at counter to guide passenger check in
c)
Give passengers who travel to US CDC form to fill in information (address, contact nbr, email..) before go to the check in counter
d)
All the answers are correct
50.
Pax HAGA/NOBUAKI tries to bring a guitar which is over carry-on size to the cabin as it is very important for him. As a check in agent, what should you do?
a)
Refuse pax immediately
b)
Explain to pax the standards for hand carry on baggage and convince pax to check in as a check in baggage. ANA will attach fragile lable, deliver the guitar through overside bag way with atmost care
c)
Call ANA to explain to pax
100 %
