WorksheetsFinal Assessment recap
Total questions: 37
Worksheet time: 37mins
Which are the Royal Suite Classes?
STAR Class
SKY Class
SEA Class
Royal Class
On which reservation system can we apply the following FCCs Global Suspension, Cruise with Confidence, NRD, Incident.
Real Time Redemption
Booking and amendments
DX option
Guest Detail
Corporate Certificate can be use as a deposit on a new booking.
False
True
For bkgs made on board the OBC is per person or per stateroom?
Per person
Per stateroom
Which ships listed below receive Royal Suite Class amenities? (select all that apply)
AL
LB
AN
BR
For charter sailings the guest needs to contact who?
CVP Agent
Travel Agency responsible for that sailing
Groups
Royal up
What are the conditions to have a guest on cross-referenced for dining?
Same shore X
Same dining time
Same family
Same Cruise
For the lowest balcony category what code should we select?
OV
BX
XB
IX
Crown & Anchor members can receive discounts on balconies and suite once they reach _____ level.
Emerald
Gold
Platinum
Pre Gold
Can we take a payment on a trade sanction bkg?
True
False
For which ships can we provide sales and service support? Select all that apply.
OY
VI
RD
AD and SY
JR
When creating a Friends and Family 20% off booking, which of the below statements apply?
You must enter EMPFF20 in the promo code field
You must verify the code in the EMPFF tool
Only Consumer Outreach can create bookings within the Employee Friends & Family Program
The guest will need to supply a valid code sent to them via email.
None of them
For any given booking, what will happen if the final payment date passes and the booking still shows an outstanding balance?
The Balance Due Coordinator will attempt to contact the guest and collect the amount still due before cancelling the reservation.
The booking will cancel automatically.
A late payment penalty in the amount of the original deposit will be added to the booking.
An RSS agent will send an email to the guest and remark the booking before cancelling the reservation.
Guest Zab has a disability that requires an accessible stateroom. She asks for an accessible Oceanview stateroom. There is an Oceanview category that is open, but no accessible staterooms are available in the Oceanview super category. An accessible balcony IS available.
In this situation, you can offer them the accessible balcony stateroom for the same fare as the accessible Oceanview stateroom.
False
True
Guest Antonella mentions they have a disability. They request a category 2B and there is an accessible 2B stateroom available. What should you offer the guest?
Look for an accessible stateroom in the next super category DOWN.
Look for an accessible stateroom in the same super category.
Offer the accessible stateroom at the prevailing rate.
Look for an accessible stateroom in the next super category UP.
Guest Carmelo calls in to book a cruise that the reservations system labels as a "Culturally Enriching" cruise. What do you need to advise Carmelo of prior to booking the cruise?
Many services and products offered on board are tailored to reflect the culture of the region
U.S. Dollars will not be an available currency onboard
Comedians and guest entertainers will perform in Spanish or Portuguese
The principal language spoken by guests and staff onboard is reflective of the local language
What is the code we need to enter in the AC field of the booking to Tagged in the bookings?
TB
DX
TI
AX
How many points does a Guest needs to become a Pinnacle member?
700
650
690
720
The Crown & Anchor balcony and suite discount is always combinable with other promotions.
True
False
For children to participate in the Royal Babies and Royal Tots programs, they don't need to be accompanied by a parent.
False
True
Where do agents transfer calls when a caller specifically asks to have the call escalated?
Resolutions (RSS)
Individual Reservations
Celebrity Cruises
Emergency Travel Team (ETT)
What department handles bookings for more than 8 staterooms at a time?
Royal guest experience management (Post Cruise)
Groups
Resolutions (RSS)
Emergency travel team (ETT)
Which of the following is NOT a valid Corporate Certificate type?
MGM rewards
Cashstar
OC Tanner
Maritz
Guest Reina is a Diamond Crown & Anchor member. She wants to book a Grand Suite on a 9 night Southern Caribbean cruise 8 months prior to sailing, and she wants to know what her balcony discount would be.
$150
$100
$225
$250
Nurseries are available on all of the ships listed below EXCEPT:
Explorer of the seas
Rhapsody of the Seas
Icon of the Seas
Vision of the Seas
Guest Lola calls in because she wants to have her wedding onboard a cruise in 2023. How can you best assist Lola with her request?
Advise Lola of all the beautiful venues onboard that would be a great option for her wedding and help her book the cruise for the date she wants.
Transfer the call to our internal wedding team.
Advise that, unfortunately, we are no longer able to assist guests with booking weddings onboard, they will need to locate their own vendor.
Advise Lola that all wedding requests are supported by a vendor and provide the vendor's contact information.
Once a transfer has been waitlisted, you must select which option next?
Enter Flight
Update Flight
Select Pax
Delete Flgiht
What is "interporting"?
When a guest embarks on a round trip cruise from a "port of call" rather than the original embarkation port.
Whenever a visitor arrives at or departs from a port while on a round trip voyage.
In cases where a passenger unboards a round trip cruise at a destination port instead of the originally intended disembarkation port.
Whenever a passenger is transported from the ship to the shore using a small boat.
If the name of the agency on a booking is "Club Royale'' to which extension you need to transfer the call?
You can provide any pricing information for this reservation.
28585
28586
28500
Policy states that no minor will be booked in a stateroom unless accompanied by an adult 18 years or older. (Sailing from the US, Canada or Caribbean)
True
False
Booking parents in the first room and their 2 children and 2 nephews in a second room side-by-side would be compliant under our minor berthing policy.
False
True
Guest Alexis mentions they have a disability. They request a category 4n and there is an accessible 4n stateroom available. What should you offer the guest?
Look for an accessible stateroom in the same super category.
Look for an accessible stateroom in the next super category DOWN.
Offer the accessible stateroom at the prevailing rate.
Look for an accessible stateroom in the next super category UP.
Which is the 2 letter remark code that belongs to the following definition:
ADV CALLER OF REQUIRED IND, RSERVATIONS BOOKING CREATION RECAP
(a)
Which is the 2 letter remark code that belongs to the following definition:
CC PAYMENT BY PHONE BY
(a)
Which is the 2 letter remark code that belongs to the following definition:
ADV CALLER: GUEST NAME AND TRAVEL DOCS MUST MATCH FOR BOARDING
(a)
Do we still offer the "Inky" in our empowerment tool?
Yes
No
Does the items from Empowerment needs to be added at the moment of the call?
True
False
